Cloud Systems Administrator

Fresno State University
California, United States
Salary Not Specified
Posted date
Aug 2, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time

(Operating Systems Analyst - Expert Level)

Compensation and Benefits

Anticipated Hiring Salary Range: $6,249 to 7,700 a month

Full classification Salary Range: $6,249 to 12,100 a month

This is a full-time, probationary, exempt position. Multiple positions may be filled from this recruitment.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Department Summary

Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno.

Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus.

Job Summary

Under the general direction of the Senior Director, the Technology Services Systems Administrator provides advanced level technical support, implementation and administration of central servers and applications/services used by the campus community. Server platforms are hosted both on premise and in the cloud, they include Linux, VMware, and Windows Server.

The position is primarily responsible for varying levels for the analysis, modification, maintenance, and installation of operating systems, utilities, and related software and systems, including physical databases, to meet campus needs. Responsibilities include ensuring the availability, integrity, security and reliability of assigned systems.

As an OSA expert level, the position works almost completely independent on the most complex problems and work assignments and possess an advanced and comprehensive knowledge of the areas assigned. The position functions in a proactive manner by understanding problems from broad, interactive perspective and develops solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills.

Major Duties

Cloud Duties:

● The SysOps role is responsible for providing operations support for cloud services through monitoring, incident response, and incident resolution for production applications and infrastructure deployed in the cloud environment.
● Monitors the virtual infrastructure and provide support when issues occur. Monitors the cloud infrastructure to ensure the availability and performance SLAs are met. Conducts performance tuning when needed.
● The Cloud SysOps role responds to incidents and escalates them to the appropriate teams as required.
● Performs root cause analysis on incidents.
● Follows incident, change, release, and problem management processes.
● Reviews and modifies documentation.
● Provide backup and recovery support for cloud resources. This includes executing disaster recovery procedures to support disaster recovery testing.
● Responsible for monitoring and reporting on compliance programs.
● Use standard AWS infrastructure features such as Amazon Virtual Private Cloud (VPC), Amazon Elastic Compute Cloud (EC2), Elastic Load Balancing, and Auto Scaling line.
● Use AWS CloudFormation and other automation technologies to produce stacks of AWS resources that can be deployed in an automated, repeatable fashion.
● Architecting, designing, and building applications using cloud platform services (Amazon, EC2, AWS Elastic Beanstalk, and OpsWorks).
● Architecting highly available systems that use load balancing, horizontal scaling, and high availability.
● Configuration management platforms (Chef, Puppet, and Ansible) and Scripting.

- Technical Project Coordination and Collaboration: Project assignments include the full scope of responsibility and accountability for a technical project including feasibility studies; project design and planning; ongoing resource, materials, and time management; and implementation. Projects have a tangible, measurable outcome, duration of six months or more, and a scope that is moderately complex to complex involving interdepartmental and multidisciplinary coordination. In association with project design and planning, the incumbent participates in strategic planning for this area.

- Operating System Development/Installation: Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Develop and implement plans for fully Integrated systems, including operating systems, network systems, database systems and applications.

- Operating System Programming/Modification: Customize and upgrade operating and related systems to meet ongoing user needs.

- Operating Systems Performance and Capacity Analysis: Evaluate level of systems operation and recommend measures to improve overall performance. Evaluate utilized and available capacity of systems and recommend measures to ensure adequate capacity for operations and growth. Research and identify system expansions to meet anticipated future workload.

- Operating Systems Maintenance: Monitor and maintain operating and related systems to ensure minimal interruption of production systems and to maintain maximum system availability.

- Storage Administration: Design system storage capacity to provide for efficient and timely response and operating time.

- Problem diagnosis and resolution: Diagnose and resolve operating system, hardware and program failures.
- Systems Integration: Plan and implement fully integrated systems; operating systems, network and database systems and applications.

- Operations Support: Provide technical support to computer support and applications programming staff to ensure availability of production and on-line systems. Consult with department staff and other members of the University community on technical issues.

- Technology evaluation: Evaluate and recommend hardware, system software and third-party software procurement.

Secondary Duties

- Database Maintenance/Management: Design, create, manage and maintain physical databases including database storage management, procedures and tools for access, database security, and monitoring and tuning the database to ensure ongoing operation and access.

- Security Management: Ensure safety and security of information system assets and protect systems from inappropriate access or destruction. Maintain appropriate security and confidentiality in working with data, including PeopleSoft views.

- Virtualization
Optimize network hardware and software for VMware.
Develop and deploy VMware solutions.
Virtualize Windows and Linux servers.
Troubleshoot and resolve VMware environment issues.
Technical support and document VMware processes

Key Qualifications
  • Knowledge of:
    - Understanding and Experience with Chef, Puppet, Salt, or Ansible in production environments.
    - Familiarity with CloudFormation and JSON.
    - Knowledge of networking VPNs, DNS, load balancing, and firewalls.
    - Knowledge of and experience with the following cloud services and tools.
    - Knowledge of baseline and operations inside a cloud environment.

    Skill/Ability to:
    - Strong scripting skills (PowerShell, Python, Bash, Ruby, Perl, etc.)
    - Ability to deploy Amazon EC2 instances and troubleshoot the most common problems with instances.
    - Ability to monitor the health of Amazon EC2 instances and other AWS services.
    - Ability to select and implement the best strategy for creating reusable Amazon EC2 instances.
    - Ability to configure a set of Amazon EC2 instances that launch behind a load balancer, with the system scaling up and down in response to demand.
    - Ability to edit and troubleshoot a basic AWS CloudFormation stack definition.
    - Ability to collect, aggregation, and visualization metrics.
    - Ability to collect aggregate, and correlate logging information.
    - Ability to clean up and decommission unused or noncompliant resources.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

A bachelor’s degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training and experience.
- Sufficient directly related professional work experience to demonstrate the required knowledge, skills and abilities.
- Experience building sophisticated and highly automated infrastructure in the cloud.
- Experience with seamless/automated build scripts used for cloud release management.
- Experience with cloud object tagging to assist with cost management.
- Hands on experience with Azure, AWS, Google Cloud or other major IaaS providers.
- Hands on experience in load balancing solutions, including knowledge of SSL certificates.
- Experience developing automation solutions and working in a highly automated environment.
- In-depth experience with Windows Server and/or Linux operating systems.
- Experience with data storage and data backup technologies.

Preferred Knowledge, Skills and Abilities

• Demonstrates an understanding of the cloud developer role in the organization and its impact on realizing IT’s cloud-based services strategic direction, goals and on meeting its key performance indicators.
• Demonstrates an understanding of the company's IT cloud-based strategic direction, goals, and objectives.
• Knowledge and experience using VMWare.
• Knowledge of data communication network architecture, configuration, protocols, and interfaces.
• Ability to use performance-monitoring software and interpret results.
• Knowledge of operating systems and storage capacity, including ability to perform capacity planning.
• Ability to develop and execute disaster recovery plans.
• ITIL certification
• Familiarity and experience with using Agile project management.
• Familiarity with an Agile/DevOps environment

Deadline & Application Instructions

Recruitment opened until filled. Applications received by August 15, 2021, will be given full consideration by the search committee.

Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Advertised: 31 Jul 2021 Pacific Daylight Time
Applications close:

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