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Student Success Specialist - Diversity Resources

Chippewa Valley Technical College
Wisconsin, United States
$51,225.00 - $71,974.00
Closing date
Aug 16, 2021

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Position Type
Administrative, Student Affairs, Other Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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The Student Success Specialist (Diversity Resources) supports and provides case management services to new and continuing students underrepresented by gender in their career fields (Non-Traditional Occupations), non-white/multicultural students, and international students at all CVTC campuses to improve student performance through targeted interventions. This position will also serve as a Designated School Official, supporting CVTC’s international student processing needs. The Student Success Specialist (Diversity Resources) is part of the Diversity Resources team and reports to the Diversity Resources Manager. 


  • Case manage progress of assigned student populations and measure the impact of prescribed interventions through specified case management databases.
  • Provide appropriate retention services and programming for assigned student populations.
  • Provide crisis intervention support, as well as behavioral intervention support, and coordinate community resource and mental health counseling referrals for assigned student populations. 
  • Assist assigned student populations with developing skills necessary to succeed and overcome barriers (interpersonal skills, appropriate college behavior, professional attitude, conflict management skills, time management and assertiveness).
  • Administer Designated School Official (DSO) duties as assigned for prospective and current International Student population, including International Student orientation.
  • Support departmental efforts to develop and implement proactive outreach activities and communication plans for assigned at-risk student populations and other targeted populations as identified.
  • Maintain reports on designated data system(s) for all assigned populations, tracking their participation, use of interventions, and intervention outcomes.
  • Co-lead department student organization (EMPOWER).
  • Assist student in making appropriate academic and career choices through course selection, career advisement, and career planning.
  • Develop and implement student success workshops, when necessary.
  • Support, coordinate, monitor, and implement grant activities as assigned.
  • Coordinate with Student Services teams to identify new and continuing at-risk students.
  • Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
  • Relate successfully with students and staff of diverse cultural, social, or educational backgrounds.
  • Create and support an environment that focuses on value added learning and culturally responsive student support services.  
  • Cross-train with department members to provide support and feedback.
  • Maintain confidentiality, including all student records.

Required Knowledge, Skills and Abilities:

  • Excellent interpersonal and communication skills.
  • Proven ability to address issues with students and staff related to at-risk, underprepared and transitioning students, and academic success.
  • Proven ability to navigate and resolve conflicts effectively.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
  • Ability to work a flexible schedule and travel to various campuses if necessary.
  • Other duties as deemed appropriate and related to the goals and objectives of Student Services departments.
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