The Student Success Specialist (Diversity Resources) supports
and provides case management services to new and continuing
students underrepresented by gender in their career fields
(Non-Traditional Occupations), non-white/multicultural students,
and international students at all CVTC campuses to improve student
performance through targeted interventions. This position will also
serve as a Designated School Official, supporting CVTC’s
international student processing needs. The Student Success
Specialist (Diversity Resources) is part of the Diversity Resources
team and reports to the Diversity Resources Manager.
- Case manage progress of assigned student populations and
measure the impact of prescribed interventions through specified
case management databases.
- Provide appropriate retention services and programming for
assigned student populations.
- Provide crisis intervention support, as well as behavioral
intervention support, and coordinate community resource and mental
health counseling referrals for assigned student
- Assist assigned student populations with developing skills
necessary to succeed and overcome barriers (interpersonal skills,
appropriate college behavior, professional attitude, conflict
management skills, time management and assertiveness).
- Administer Designated School Official (DSO) duties as assigned
for prospective and current International Student population,
including International Student orientation.
- Support departmental efforts to develop and implement proactive
outreach activities and communication plans for assigned at-risk
student populations and other targeted populations as
- Maintain reports on designated data system(s) for all assigned
populations, tracking their participation, use of interventions,
and intervention outcomes.
- Co-lead department student organization (EMPOWER).
- Assist student in making appropriate academic and career
choices through course selection, career advisement, and career
- Develop and implement student success workshops, when
- Support, coordinate, monitor, and implement grant activities as
- Coordinate with Student Services teams to identify new and
continuing at-risk students.
- Participate on appropriate college teams and contribute to
accomplishing the goals and objectives of the team(s).
- Relate successfully with students and staff of diverse
cultural, social, or educational backgrounds.
- Create and support an environment that focuses on value added
learning and culturally responsive student support
- Cross-train with department members to provide support and
- Maintain confidentiality, including all student records.
Required Knowledge, Skills and Abilities:
- Excellent interpersonal and communication skills.
- Proven ability to address issues with students and staff
related to at-risk, underprepared and transitioning students, and
- Proven ability to navigate and resolve conflicts
- Ability to model integrity through self-awareness, personal
accountability, ethical behavior, quality standards, and
- Ability to value diversity by recognizing personal biases,
adapting to culturally diverse situations, and demonstrating a
commitment to equity, inclusion, and respectful interactions with
persons of diverse ethnic, cultural, social-economic, or
- Ability to think critically by applying problem solving
practices, acquiring relevant information, using technology and
other resources appropriately, and evaluating alternatives.
- Ability to communicate effectively by speaking and writing
clearly, concisely, and professionally; practicing active
listening; reading critically and adapting communication for
- Intermediate knowledge of and skills with technology including
software programs for communication, data collection, and decision
making including, but not limited to, Microsoft Office Outlook,
Word, and Excel.
- Ability to work a flexible schedule and travel to various
campuses if necessary.
- Other duties as deemed appropriate and related to the goals and
objectives of Student Services departments.