Senior Student Services

Northeastern University
Massachusetts, United States
Salary Not specified
Closing date
Sep 29, 2021

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time

Job Details

Senior Student Services & Data Manager

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Senior Student Services and Data Manager (Sr. SSDM) will provide support to the College of Engineering (COE) Assistant Dean, Co-op leadership, and faculty Co-op Coordinators in the day-to-day workflow and effective operation of the co-op program, assist Co-op Coordinators with projects to prepare students and guide co-op employer partners through the hiring process, and manage data reporting and administrative support for a growing fast-paced team. Additionally, the Sr. SSDM will have increased responsibility in the areas of complex data projects, technology initiatives, program processes, and training and development of Student Services and Data Managers and other co-op team members. This position will collaborate closely with the team's Data Strategy Lead to coordinate efforts in these areas. Additionally, they will interface seamlessly between colleagues, students, employer partners, and leadership to ensure the success of the co-op program.

The Senior Student Services and Data Manager will focus in three key areas:

Complex Project Support & Senior Level Responsibilities:
  • Complete complex data-related projects requested by the Assistant Dean and Director in support of College and University goals and initiatives.

  • Support College of Engineering Departmental Co-op group and the individual's direct team with data analysis and reporting across platforms and databases.

  • Serve as a lead on any new computer/data/software initiatives and/or transitions (Symplicity, Tableau, Navigate, etc.).
  • Develop and organize technology-related training manuals and educational materials for COE co-op faculty and staff.
  • Lead efforts to document processes and procedures to ensure seamless continuity of program operations during periods of transition.
  • Liaise regularly with university Information Technology Systems (ITS) group and the Registrar's office on behalf of the COE co-op and disseminate information.
  • Oversee the development of business processes to ensure efficient and effective workflows of Sr. SSDM, SSDM, and administrative staff tasks.

    Data and Operations Support:
  • Assist with evaluating student hiring, events, and progress to University goals and initiatives by,
  1. Developing advanced reports, sometimes from multiple data sources
  2. Creating and disseminating forms and surveys to collect information
  3. Analyzing, summarizing, and/or visualizing data/information through Google Apps, Excel, Tableau, and other applications

  • Coordinate efforts to uphold the completeness and integrity of data in various co-op systems; serve as liaison with university Information Technology Systems (ITS) group.

  • Maintain relevant student and co-op databases including Banner, Salesforce, Symplicity, and Navigate.
  • Develop an understanding of data storage at Northeastern and apply knowledge to fulfill reporting needs efficiently and accurately.

  • Create and administer student and employer surveys.

  • Support Employer Communications and Social Media Committee to update/manage content on co-op websites.
  • Develop communication materials and manage distribution of timelines, reminders, events and surveys for employers and students.
    Student & Employer Support:
  • Assist with preparation of co-op class materials; provide support for Canvas or other course administration software and course enrollment activities.
  • Review and comment on student guided inquiries, updating Co-op Coordinators; review status of responses and send reminders as needed.
  • Review employer evaluations and student self-assessments of the student co-op work experience.
  • Lead and/or assist with organization of co-op related events and on-campus employer interviews.
  • Conduct industry research on companies and opportunities that align with the college's job development efforts.
    The Sr. Student Services and Data Manager may be re-allocated to different teams within COE Departmental co-op depending upon business needs.

    Bachelor's degree required, with interest in pursuing an advanced degree program related to data science or data analytics preferred. Candidate should have a minimum of 3-5 years of relevant professional experience in an academic or business environment. Must demonstrate strong organizational and time management skills, including attention to detail and the ability to manage multiple projects and complete tasks for numerous people. Successful candidate enjoys problem solving and be very good at troubleshooting. A high level of proficiency with technology including Excel (complex formulas and logic), basic knowledge of SQL is a plus. Excellent verbal and written communication skills are expected with proven success working both independently and as a member of a team in a fast-paced and diverse environment is preferred.

    Salary Grade:

    Additional Information:

    To apply, visit


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