Application Administrator

Application Administrator

Job ID: 230905
Location: Statesboro, Georgia
Full/Part Time:
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0627100 - Support Automation

Job Summary
Serve as a lead application administrator for IT Services Support Automation department. A highly technical role, this position would provide technical guidance regarding Cloud applications systems, device management systems, and line-of-business applications. This position would help ensure consistent operation, availability and security of University applications, cloud services and assets.

Responsibilities

• Perform related duties as assigned to support the mission of the University
• Lead MDM solution setup, maintenance, and administration
• Documenting the solutions, processes, and procedures used in setup, maintenance, and administration of the device management solutions
• Assist in change management and compatibility testing of Windows and MAC Operating Systems
• Administer software package delivery and deployment
• Evaluate current IT policies, procedures and practices and recommends changes
• Assist Cloud Services team with administration, management, and innovation within the Google Workspace environment
• Leads efforts to develop and implement processes for application monitoring
• Develop and execute business application testing, installs, rollouts and upgrades
• Understand the business applications that are considered core organization-wide applications
• Analyze business systems to identify inefficiencies and problems and recommend solutions
• Assist Device Management team with administration of System Center Configuration Manager (SCCM) and Microsoft Intune systems
• Collaborate with Business Analyst and software vendors to troubleshoot configuration and installation
• Prepares and maintains documentation of application systems, configuration, and procedures
• Work with the Director on the overall strategy for the application systems design, implementation, and support.
• Work with 3rd party vendors to implement and upgrade to new technology solutions
• Create a well-informed cloud strategy and manage the adoption process
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
• Create and administer advertisements, programs and collections in device management systems
• Troubleshoot failed device deployments and device management system health issues
• Administer device management systems to keep the system running and healthy, including changes to the core components, backups, restores, software delivery, client heath, reporting, boundaries, and bandwidth allocation.
• Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new Google Workspace features/ enhancements
• Assist Device Management team with administration of JAMF Pro device management
• Lead and facilitate enterprise rollout of custom solutions that integrate Google Workspace functionality and productivity
• Partner with IT Security & Audit to enforce strict cross platform security and audit controls
• Research and test emerging technologies to utilize when applicable to address campus IT needs
• Develop custom scripts to aid in the automation of tasks
• Provide excellent customer service
• Perform other duties as assigned
• Manage the administration of device management through the JAMF Pro
• Provide training to support team on the use of SCCM, Intune, JAMF
• Assist in integrating new applications and technologies into the current system
• Manage/develop scripts to automate repeatable IT maintenance tasks
• Responsible for managing software inventories
• Implementation, administration and troubleshoot Windows and Mac operating systems

Required Qualifications
Educational Requirements

• Bachelor's degree

Experience Requirements

• Three (3) years of work-related experience

Preferred Qualifications
Preferred Educational Qualifications

• Bachelor's Degree in an IT field

Preferred Experience

• 5+ years of experience in Enterprise Device Management Administration

Proposed Salary
$56,300 - $65,688

Required Documents to Attach

• Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities
ABILITIES

• Consistently exhibit engaging customer service
• Navigate web access and email with or without reasonable accommodation
• Ability to work well in a diverse environment
• Articulate strategy and ideas to both technical and non-technical audiences
• Negotiate and work with vendors and consultants
• Learn and adapt to new technologies and interpret to provide solutions for customer needs or issues
• Center Configuration Manager (SCCM) to manage large numbers of Windows-based computers
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Extensive understanding on how to resolve client/server computing issues
• Strong knowledge of email, email infrastructure, mail transfer protocols, mail access protocols, email security, spam, phishing and virus protection.
• Strong expertise in administration and configuration of enterprise mobility management
• Knowledge of Intune app protection policies independent of mobile-device management (MDM) solution
• Knowledge of Azure AD, including conditional access to control access, features, and functionality

SKILLS

• Demonstrate commitment to inclusiveness by working well with diverse populations
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize, multi-task, address issues quickly and professionally, and meet deadlines
• Proven agility and experience with operating systems for PC and Mac
• Strong Active Directory experience, along with solid background with Group Policy, DNS, DHCP
• Experience managing Azure Active Directory and O365 administration
• Experience with managing Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM) to manage large numbers of Windows-based computers
• Experience administering Google Workspace environment
• JAMF Pro MDM administrator experienced in maintaining, packaging, updating, and deploying software for macOS with a strong knowledge of MDM protocol, configuration profiles, and policy management
• Experience with Microsoft Intune device enrollment and monitoring of devices
• Experience with managing Microsoft Endpoint Configuration Manager (MECM), formerly System

Apply Before Date
August 27, 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

Conditions of Employment

• Georgia Southern University is a Tobacco and Smoke-Free Community.
• Successful completion of background investigation and legal authorization to work in the US prior to employment
• Must be able to perform duties and responsibilities with or without reasonable accommodation

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work is generally performed in an office environment
• May be required to sit for long periods of time
• Work extends beyond the normal 40-hour work week including nights and weekends

Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=230905&PostingSeq=1

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