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Immigration Student Services Professional (Student Services Professional III)

California State University, Dominguez Hills
California, United States
Salary Not specified
Start date
Jul 31, 2021

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Immigration Student Services Professional (Student Services Professional III)

Job No: 503508
Work Type: Staff
Location: Dominguez Hills
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Position Information

This is a full-time, permanent (probationary) position.

Specialist Working Conditions: May work weekends of after hours as needed.

Conditions of Employment

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information

The application deadline is: Wednesday, August 11, 2021.

The salary range for this classification is: minimum $5,351 - maximum $7,633.

The department salary range for this position is: minimum $$4,750 - maximum $4,850.

Major Duties

Under the general direction of the Associate Dean, the incumbent will serve as an immigration officer for the College of Extended and International Education (CEIE) and will be responsible for the full range of duties of a Designated School Official (DSO) in support of the mission and goals of CEIE and the university. This position will require the incumbent to utilize both knowledge and judgment to recommend solutions and changes in program procedures associated with immigration issues, and act as spokesperson within the area of expertise. The incumbent will advise and/or counsel students with immigration issues within scope of decision-making authority, process Forms I-20 as necessary, and oversee the maintenance of student files, records, and lists. The incumbent will prepare reports, analyze data, research country-specific information and will travel, including internationally, to assist in recruiting students. Other responsibilities may include assisting students in transferring in- and- out of the College of International and Extended Education, performing all other DSO duties within scope of delegated authority and communicating with other offices on campus as necessary on matters related to immigration. The incumbent will communicate regularly with SEVIS, sponsoring organizations, and embassies within scope of delegated authority. The Immigration Specialist will provide assistance and regular updates to the Dean and Associate Dean on immigration matters which will include the preparation of reports and data analysis as necessary.


Required Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Required Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Experience: Experience in International Admissions and Records at a public university.

Preferred Education: Master's Degree.

Required Knowledge, Skills, and Abilities:

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Skill in: Prioritizing and organizing work to meet deadlines. Quantitative methods and data entry. Demonstrated ability to provide support for office program development, policies and procedures and coordination of both admissions and immigration services for international students. Ability to advise students on complex immigration issues as well as provide academic, social and cultural support to enhance student success. Understanding of complex admissions issues related to international students. Demonstrated ability to work with community entities and departments that regulate and process immigration documents. Ability to resolve complex immigration problems and to work on multiple complex tasks simultaneously. Ability to collaborate with various University departments to advocate for and resolve student concerns. Able to listen to and advise students in groups or individual settings. Able to demonstrate cultural sensitivity. Evidence of ability to work well with students, faculty and a campus community in a diverse environment. Use computers and communicate effectively, orally and in writing. Supervise, train and motivate graduate and student staff. Interpret and apply various sets of rules, guidelines, regulations and procedures. Ability to be innovative and self-directed.

The position activities may require the use of the following equipment, machinery, tools, vehicles, or office equipment:
Requires daily use of computer and word processing software, accessing email and student records, using printers, faxes and copier machines.


60% - Advise and/or counsel students with immigration issues within the scope of decision-making authority. Processing Forms I-20 as necessary, and oversee the maintenance of student files, records, and lists. Prepare reports, analyze data, research country-specific information and travel, both locally and internationally, to assist in recruiting students. Responsible for appropriately corresponding with students regarding the status of their admissions application, maintain thorough knowledge of application procedures, required documents and student enrollment processes. Must be able to interpret and apply a variety of policies to complex and varying individual students' records.

Register and maintain international student files in SEVIS; issue I-20 forms and other immigration documents; coordinate efforts and work closely with the International Programs Admissions Coordinator. Communicate with other offices on campus and as necessary on matters related to immigration. Communicate regularly with SEVIS, sponsoring organizations, and embassies within scope of delegated authority. Provide regular updates to the Dean and Associate Dean on immigration matters which will include the preparation of reports and data analysis, as necessary.

Maintain cooperative working relationships between unit, academic departments and other student service areas; prepare reports as required by the Senior International Officer and Coordinator of International Admissions Programs; as needed and required, assist other areas such as International Outreach and International Student Advising; and perform other functions relating to outreach, admissions and student retention as required.

15% - Correspond and confer with students regarding evaluation of their prior education institutions and agencies as needed to clarify policies; facilitate the resolution of student graduation problems; advise ineligible students regarding educational alternatives available to achieve eligibility for admission. Plan, interview and utilize advising and/or counseling techniques to meet the needs of the students. Exercise judgment in recommending solutions to problems and changes in program procedures.

15% - Develop, with assistance from the Senior International Officer and Coordinator of International Admissions Programs, strategies to accommodate increased work volume, particularly in preparation for peak processing periods and troubleshoots various issues of both staff and student concern; provides follow up in response to managements directives. The incumbent is also involved in a number of special projects in a leadership capacity.

5% - Perform other duties as assigned/required by MPP

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

Applications Close: 11 Aug 2021

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