Immigration Student Services Professional (Student Services
Unit 4 - APC - Academic Professionals of
California, Probationary, Full Time, Student Services
This is a full-time, permanent (probationary) position.
Specialist Working Conditions: May work weekends of after hours as
Conditions of Employment
Satisfactory completion of a background check (including a criminal
records check) is required for employment. CSU will make a
conditional offer of employment, which may be rescinded if the
background check reveals disqualifying information, and/or it is
discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
Application Deadline & Salary
The application deadline is: Wednesday, August 11, 2021.
The salary range for this classification is: minimum $5,351 -
The department salary range for this position is: minimum $$4,750 -
Under the general direction of the Associate Dean, the incumbent
will serve as an immigration officer for the College of Extended
and International Education (CEIE) and will be responsible for the
full range of duties of a Designated School Official (DSO) in
support of the mission and goals of CEIE and the university. This
position will require the incumbent to utilize both knowledge and
judgment to recommend solutions and changes in program procedures
associated with immigration issues, and act as spokesperson within
the area of expertise. The incumbent will advise and/or counsel
students with immigration issues within scope of decision-making
authority, process Forms I-20 as necessary, and oversee the
maintenance of student files, records, and lists. The incumbent
will prepare reports, analyze data, research country-specific
information and will travel, including internationally, to assist
in recruiting students. Other responsibilities may include
assisting students in transferring in- and- out of the College of
International and Extended Education, performing all other DSO
duties within scope of delegated authority and communicating with
other offices on campus as necessary on matters related to
immigration. The incumbent will communicate regularly with SEVIS,
sponsoring organizations, and embassies within scope of delegated
authority. The Immigration Specialist will provide assistance and
regular updates to the Dean and Associate Dean on immigration
matters which will include the preparation of reports and data
analysis as necessary.
Required Experience: Possession of these knowledge and abilities is
typically demonstrated through the equivalent of three years of
progressively responsible professional student services work
experience. One year in the program area to which assigned may be
preferred but is not required.
A master's degree in Counseling, Clinical Psychology, Social Work,
or a directly related field may be substituted for one year of
experience. A doctorate degree and the appropriate internship or
clinical training in counseling or guidance may be substituted for
the three years of experience for positions with a major
responsibility for professional career or personal
Required Education: Equivalent to graduation from a four-year
college or university in a related field, including or supplemented
by upper division or graduate course work in counseling techniques,
interviewing, and conflict resolution where such are
Preferred Experience: Experience in International Admissions and
Records at a public university.
Preferred Education: Master's Degree.
Required Knowledge, Skills, and Abilities:
Thorough knowledge of the principles of individual and group
behavior. General knowledge of the principles, practices and trends
of the Student Services field as well as general knowledge of the
policies, procedures and practices of the program area to which
assigned; general knowledge of individual counseling techniques;
general knowledge, or the ability to rapidly acquire such
knowledge, of the organizational procedures and activities of the
specific campus to which the position is assigned. Working
knowledge of student services programs outside the program to which
immediately assigned. Ability to analyze complex situations
accurately and adopt effective courses of action; advise students
individually and in groups on complex student related matters;
determine appropriate courses of action and proper techniques to
utilize while engaged with individuals in personal interactions of
an argumentative or sensitive nature; interpret and evaluate
descriptions and explanations of problems brought forward by
individuals or student organizations, analyze and define the
problem, draw valid conclusions and project consequences of various
alternative courses of action; carry out a variety of
professionally complex assignments without detailed instructions;
and establish and maintain cooperative working relationships with a
variety of individuals.
Skill in: Prioritizing and organizing work to meet deadlines.
Quantitative methods and data entry. Demonstrated ability to
provide support for office program development, policies and
procedures and coordination of both admissions and immigration
services for international students. Ability to advise students on
complex immigration issues as well as provide academic, social and
cultural support to enhance student success. Understanding of
complex admissions issues related to international students.
Demonstrated ability to work with community entities and
departments that regulate and process immigration documents.
Ability to resolve complex immigration problems and to work on
multiple complex tasks simultaneously. Ability to collaborate with
various University departments to advocate for and resolve student
concerns. Able to listen to and advise students in groups or
individual settings. Able to demonstrate cultural sensitivity.
Evidence of ability to work well with students, faculty and a
campus community in a diverse environment. Use computers and
communicate effectively, orally and in writing. Supervise, train
and motivate graduate and student staff. Interpret and apply
various sets of rules, guidelines, regulations and procedures.
Ability to be innovative and self-directed.
The position activities may require the use of the following
equipment, machinery, tools, vehicles, or office equipment:
Requires daily use of computer and word processing software,
accessing email and student records, using printers, faxes and
60% - Advise and/or counsel students with immigration issues within
the scope of decision-making authority. Processing Forms I-20 as
necessary, and oversee the maintenance of student files, records,
and lists. Prepare reports, analyze data, research country-specific
information and travel, both locally and internationally, to assist
in recruiting students. Responsible for appropriately corresponding
with students regarding the status of their admissions application,
maintain thorough knowledge of application procedures, required
documents and student enrollment processes. Must be able to
interpret and apply a variety of policies to complex and varying
individual students' records.
Register and maintain international student files in SEVIS; issue
I-20 forms and other immigration documents; coordinate efforts and
work closely with the International Programs Admissions
Coordinator. Communicate with other offices on campus and as
necessary on matters related to immigration. Communicate regularly
with SEVIS, sponsoring organizations, and embassies within scope of
delegated authority. Provide regular updates to the Dean and
Associate Dean on immigration matters which will include the
preparation of reports and data analysis, as necessary.
Maintain cooperative working relationships between unit, academic
departments and other student service areas; prepare reports as
required by the Senior International Officer and Coordinator of
International Admissions Programs; as needed and required, assist
other areas such as International Outreach and International
Student Advising; and perform other functions relating to outreach,
admissions and student retention as required.
15% - Correspond and confer with students regarding evaluation of
their prior education institutions and agencies as needed to
clarify policies; facilitate the resolution of student graduation
problems; advise ineligible students regarding educational
alternatives available to achieve eligibility for admission. Plan,
interview and utilize advising and/or counseling techniques to meet
the needs of the students. Exercise judgment in recommending
solutions to problems and changes in program procedures.
15% - Develop, with assistance from the Senior International
Officer and Coordinator of International Admissions Programs,
strategies to accommodate increased work volume, particularly in
preparation for peak processing periods and troubleshoots various
issues of both staff and student concern; provides follow up in
response to managements directives. The incumbent is also involved
in a number of special projects in a leadership capacity.
5% - Perform other duties as assigned/required by MPP
California State University, Dominguez Hills, is strongly committed
to achieving excellence through a diverse workforce.
California State University Dominguez Hills is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran status.
For more information or definition of these terms, please
Individuals with disabilities requesting accommodations under the
Americans with Disabilities Act (ADA) may call the Human Resources
Office at (310) 243-3771.
Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/
, or by calling University Police at (310) 243-3639. Upon
appointment, all candidates must furnish proof of eligibility to
work in the U.S.
The California State University is Smoke and Tobacco Free. Smoking,
Vaping and other Tobacco use are Not Permitted anywhere on
University property. Education Code 42356, CCR Title 5, Article
11 Aug 2021
To apply, visit: https://careers.csudh.edu/en-us/job/503508/immigration-student-services-professional-student-services-professional-iii