CO Patient Service Coordinator

The Ophthalmology Department seeks a Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.

Specific Duties & Responsibilities:

• Greets each patient in a kind and professional manner.
• Works collaboratively with others.
• Manages patient check – in including verification and entering of insurance information, and patient demographic information into EPIC.
• Confirms all needed forms are up to date, and signed ( Outpatient agreement)
• Rotates through expanded hours 6am to 6 pm.
• May obtain pre-certification as required by patient’s healthcare insurer or managed care provider.
• Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
• Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
• Monitors and responds to “missing items” workque.
• Provides support to both East Baltimore and satellite clinics during events of short staffing ( sickness, vacation, meetings)
• Collects time of service payment, issues receipts and prepares cash settlement records.
• Guides patients and families to appropriate resources ( financial counselors, international office, social worker)
• Maintains cleanliness and stocking of Wilmer’s main lobby area.

Minimum Qualifications(Required)

• High School Diploma / GED.
• One (1) year work experience in customer service required.
• Two (2) years related work experience preferred.
• Knowledge of medical insurance coverage preferred.
• Medical terminology, and basic computer skills preferred.

Preferred Qualifications:

• One year experience in similar service – oriented industry.

• Two years’ experience in related ophthalmology and / or JHHS entity preferred.
• Knowledge of medical insurance and/or medical terminology preferred.

Special Knowledge, Skills & Abilities:

• Experience with EPIC- preferred.
• Basic computer skills.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.26 - $21.00/hr (commensurate with experience)
Employee group: Full Time
Schedule:Monday - Friday, 8:30a-5:00p
Exempt Status: Non-Exempt
Location:School of Medicine Campus
Department name: ​​​​​​​SOM Oph Registration
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, please visit:https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf