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Call Center Representative (Full Time)

Employer
City Colleges of Chicago
Location
Illinois, United States
Salary
Salary Not Specified
Closing date
Aug 18, 2021

View more

Position Type
Faculty Positions, Business & Management, Business Administration, Administrative, Business & Administrative Affairs, Business & Administrative Support, Community Relations & Institutional Outreach, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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CALL CENTER REPRESENTATIVE (FULL TIME)

OLIVE-HARVEY COLLEGE

Olive-Harvey College is seeking a talented individual to provide excellent customer service and deliver quality information and advising to students and the general public who inquire about Olive-Harvey College's academic programs and other services.

DUTIES & RESPONSIBILITIES:

  • Responsible for answering incoming calls to the call center and assisting callers with questions related to any our programs or services.
  • Responds to requests for information in person, via telephone, live chat and by email.
  • Responsible for providing any assistance to students that may need to navigate through the City Colleges administrative requirements.
  • Coach students on educational planning by advising them on curriculum choices, credit policy, transferability of credits and financial assistance processes.
  • Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
  • Coordinates problem resolution with appropriate departments. Refers Financial Aid and Information Technology troubleshooting questions to appropriate departments.
  • Conducts call campaigns to assist with recruitment, retention and completion efforts.
  • Guide prospects to complete application process, academic program selection and additional enrollment processes.
  • Prepare prospect and students for college visits.
  • Navigates PeopleSoft portal and Grades First to provide students with pertinent information.


QUALIFICATIONS:

  • Associates Degree or equivalent education and three years of experience in customer service. Bachelor degree preferred
  • Working knowledge of City Colleges of Chicago’s marketing function and operations is preferred.
  • Must be able to work a flexible schedule, including some weekends.
  • Proficient in basic computer skills Microsoft Excel, Word and Powerpoint.
  • Excellent verbal and written communication, organizational, and administrative skills required.
  • Ability to sit for long periods of time.
  • Must be able to work well with internal and external constituents and possess the ability to handle all situations with tact and diplomacy.
  • Must be able to complete tasks in a timely manner.


WE OFFER: Excellent health and welfare benefit package and long term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System(SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer

Thank you for your interest in City Colleges of Chicago!

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