HEERF: Part-Time Remote Student Support Concierge

Position Information

Career Opportunity Number 21-121 Position Title HEERF: Part-Time Remote Student Support Concierge Location MCC - Any Location Class Category Temporary Part-Time Staff Job Open Date 07/30/2021 Job Close Date 08/13/2021 Minimal Qualifications
Limited Duration assignment to end no later than April 30, 2022, but may be extended.

Job Summary:
The part-time Remote Student Support Concierge will provide support to students impacted by the transition to remote learning.

Essential Functions:

• Make outbound calls to students impacted by the transition to remote learning to assess needs and connect students to resources to support their success
• Respond to inbound calls and emails from students impacted by the transition to remote learning
• Provide first level technical assistance to students who need guidance on using technology in remote classes, and escalate to experts as needed
• Assist students in understanding the course delivery options available
• Connect economically-impacted students dealing with food and housing insecurity to counselors and/or community-based organizations for assistance with food and housing
• Assist students with financial aid questions, payment options, past-due debt, and emergency assistance
• Perform other duties as assigned

Minimal Qualifications:

• High School Diploma or equivalent (G.E.D.)

EOE /M/F/Vet/Disabled Compensation $10.30 per hour Position Summary Type of Part-time Job Part Time Staff Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a Temporary Part-Time Staff, Flexible Part-Time Staff and/or Seasonal Part-Time Staff MCC employee?
   • Yes
   • No
2. * How much customer service or related experience do you have, as supported by the employment history listed on your application?
   • none
   • less than one year
   • between 1 and 2 years
   • between 2 and 3 years
   • between 3 and 4 years
   • between 4 and 5 years
   • five or more years
3. * How did you learn about this position?
   • Academic Keys
   • Chronicle of Higher Education
   • Craigslist
   • Diverse Issues in Higher Education
   • Dos Mundos
   • Employee referral
   • Facebook
   • HigherEdJobs
   • Jobs.mo.gov
   • Indeed
   • Inside Higher Ed
   • Kansas City Call
   • Kansas City Globe
   • Kansas City Hispanic News
   • LinkedIn
   • MCC Website
   • Monster
   • Other Source
   • Twitter

Optional & Required Documents
Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. Curriculum Vitae
2. Transcript 01
3. Letter of Recommendation 01
4. Letter of Recommendation 02
5. Other Document 01
6. Other Document 02