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Data Center Infrastructure Engineer

Employer
University of Colorado Boulder
Location
Colorado, United States
Salary
Salary Not Specified
Start date
Jul 29, 2021

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Position Type
Administrative, Academic Affairs, Institutional Research & Planning, Business & Administrative Affairs, Computer Services & Information Technology, Facilities Management & Physical Plant, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Job Summary

Working closely with the Data Center manager, the Data Center Infrastructure Engineer supports the campus data centers across campus. This person will provide operational support, maintenance, and capacity planning of the critical data center infrastructure (Chillers, CRACs/CRAHs, UPS, Generators, and Security Hardware) within the data center spaces. This individual will also assist in customer-facing operations (provisioning of rack space, customer deployments, adds/cancels, and customer communication) when needed.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision
The Office of Information Technology (OIT) will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission
OIT enables campus priorities by providing high-value IT services and solutions.

Values
  • Trust, as a foundation for how we engage with one another and with campus partners, along with
  • Avid curiosity in how to better support the campus and our stakeholder's while
  • Fostering empowerment and authentic engagement amongst ourselves and
  • Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy
OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
  • Provide a fluid and adaptable academic and student experience
  • Enable research competitiveness and
  • Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

Data Center Service Operations:
  • Assist the Data Center Manager to operate and maintain OIT’s critical facilities as it relates to campus data centers. Duties include the general oversight of the data center critical infrastructure (Chillers, CRACs/CRAHs, UPS, Generators, and security hardware) as it relates to preventative maintenance, operational support, and monitoring of said equipment.
  • Responsible for scheduling and identifying maintenance issues and/or overseeing maintenance activities performed by contractors or facilities management.
  • Provide oversight for contractors to ensure that project objectives are being achieved and respond to issues as they arise. Position is responsible for ensuring that all contractors understand the protocols/procedures for working in a live data center and ensure compliance.
  • Respond to failures of electrical and mechanical systems, building automation/controls, data communication links, security systems, and the integrity of the building structure. This position uses skilled, independent judgement in determining the source of infrastructure failures, if the problem can be readily resolved, and which resources, including outside contractors, need to be engage.
  • This position will also rotate on a weekly based on-call rotation.

Data Center Colocation Service Operations:
  • Responsible for assisting in service transition and service operation in the supported data centers.
  • Assist in the completion of remote-hands requests during normal business hours and also off-hours in the event a request is scheduled in advance. Duties can include installing and/or maintaining equipment cabinets, power distribution units (PDUs), environmental sensors, cabling and racking of customer hardware.

Capacity and Strategic Planning:
  • Assist the Data Center Manager in the development of the campus data center strategic plan. This includes operational budget forecasting, defining real estate requirements, capacity and disaster recovery planning.
  • Assist in the continued development of the data center monitoring platform to generate data to support business decisions as it relates to the data center critical infrastructure. This role will also generate data and reports in support of defining airflow management, space allocation, and electrical capacity needs.

Process Documentation and Improvement:
  • Using ITIL principles, work with service managers to document service definitions, create business continuity/disaster recovery plans, create facility-based SOPs, update website documentation, and establish performance metrics to drive continuous improvement. This role will also have responsibility in generating emergency procedures as it relates to critical infrastructure operations.

Inventory Management:
  • Assist in maintaining and supporting accurate inventory of equipment and materials at the campus data centers and the OIT warehouse. Conduct annual/quarterly/monthly cycle counts as needed to ensure quantities meet operational needs.


What You Should Know

  • The job duties for this position will require the ability to distinguish between colors (white, red, blue, and green) and lifting, both of which can be performed with assistive technology.


What We Can Offer

  • Annual salary range for this position is $80,000 to $90,000.


Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be Collaborative. Be Groundbreaking. Be Boulder.

What We Require
  • Bachelor’s Degree from an accredited institution. A combination of education and/or relevant experience as described below may be substituted for a degree on a year-for-year basis.
  • Three years of experience working in a data center environment supporting critical infrastructure as follows:
    • Mechanical hardware (pumps, cooling towers, chillers, dry-coolers, CRACs/CRAHs).
    • Electrical hardware (electrical panels/circuits, PDUs, transfer switches, UPS systems, generators).


What You Will Need
  • Positive attitude and strong work ethic.
  • Proven ability to track and manage multiple tasks at the same time.
  • Highly organized and detail-oriented approach to all work tasks and products.
  • Ability to work both as a team and independently as needed.


What We Would Like You To Have
  • Experience with basic fabrication and repairs in areas of plumbing, carpentry, painting, plastering, machine services, and electrical components.
  • Datacom cabling certifications (copper & fiber).
  • Experience with network and fiber testers (Fluke/Viaavi).


Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by August 20, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu


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