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Assignments and Systems Coordinator

University of North Carolina, Wilmington
North Carolina, United States
Salary Not Specified
Closing date
Aug 9, 2021

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Position Type
Administrative, Student Affairs, Other Student Affairs, Residence Life, Student Activities & Services, Executive, Executive Directors
Employment Type
Full Time
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Posting Details

Vacancy Number


Position Title

University Program Specialist

Working Title

Assignments and Systems Coordinator

Competency Level



Housing and Residence Life - 40010

Primary Purpose of Organizational Unit

The Office of Housing and Residence Life at the University of North Carolina at Wilmington houses over 5000 students in a combination of residence halls, suites, and apartments. It is the mission of the Office of Housing and Residence Life to appropriately challenge residents to develop to their full potential by supporting their educational and personal growth and development. The Housing and Residence Life staff maintain an environment that is conducive to educational excellence by providing academic support, educational opportunities, and challenges for individual residents. Opportunities for students to attain a greater appreciation and understanding of cultural and lifestyle differences and opportunities for leadership and self-governance roles are integral to the on-campus experience.


Housing and Residence Life - 40010 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Assignments Coordinator works closely with the Assistant Director of Technology, Residence Life staff, and campus constituents to manage the university’s housing inventory totaling more than 5000 bed spaces.
Key responsibilities include:
  • Responsible for all aspects of a complex Housing Assignments process, aligning with the university’s enrollment growth and strategic planning
  • Overseeing and managing the on-campus housing assignment process that encompasses over six various types of student housing applications via Mercury, HRL’s housing management system
  • Various types of students include but are not limited to first-time freshmen, transfer students, returning students, athletes, LLCs, our Greek population, and international students
  • This position has specialized knowledge of the Housing management software including student applications, payments, assignments and billing, and trains new staff on effective use of this software
  • Collaborates with the Assistant Director to administer three major room selection processes per academic cycle
  • Oversees the daily management of on-campus housing assignment processes including residence hall assignments, room selection processes, room changes, space management, the revenue financial feed for billing, withdrawals etc.
  • Researches and responds to inquiries from students, parents, and campus partners in order to provided or clarify information on departmental services, options, programs, policies, or procedures
  • Coordinates with various departments to assign special populations such as Honors housing, Living Learning Communities, students with ADA needs, International Students and Athletics
  • Participate in long- and short-range planning processes with the Assistant Director of Technology, Associate Director of Business Services, and Director of Housing and Residence Life
  • Responsible for representing the department at campus partner meetings and maintaining close working relationships with partners across all Divisions. Work also includes providing marketing ideas and strategies to increase revenue and maintain necessary occupancy in accordance with our Private Public Partnership
  • Supervises the Front Desk Receptionist and is responsible for oversight of the front desk operations including 8 – 10 student workers for the HRL central office
  • Utilizes various software systems such as Mercury, the housing management system, Microsoft Excel, Access, Word, Outlook, and university-specific software daily in order to successfully and efficiently complete job activities

    Minimum Education and Experience Requirements

    Graduation from a four-year college or university and one year of experience related to the area of assignment; or an equivalent combination of training and experience

    Preferred education, professional skills and experience

  • Experience with a housing management system such as Mercury, StarRez, The Housing Director, etc.
  • Knowledge of standard operating procedures for assignments and occupancy management
  • Excellent verbal and written communication skills, including interpersonal communication skills and public speaking skills
  • Excellent customer services skills and ability to manage student and professional staff
  • Ability to respond to multiple requests in a fast-paced environment and independent problem solving
  • Ability to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision-making skills
  • Experience working with diverse and special populations for assignment related purposes
    Proficiency with Microsoft Office Suite

    Required Certifications or licensure

    No license or certification required

    Recruitment Range

    $45,000 - $50,000


    1.0 (40 hours per week)

    Months Per Year

    12 Months

    Work Days

    Monday - Friday

    Work Hours

    8:00AM - 5:00PM

    Type of Position


    Anticipated Ending Date if Time-Limited

    Position Number


    Job Posting Date


    Posting Close Date


    Number of Openings

    Special Notes to Applicants

    PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

    For more info/to apply visit Applications must be submitted through the online application system to be considered.

    You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

    EEO Statement

    At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

    Eligibility for Employment

    Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

    External Link to Posting
    Applicant Documents
    Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNC Wilmington (2021)?
    • UNCW Website
    • UNCW Facebook Page
    • UNCW Linkedin Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women In Higher Education
    • Other

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