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Video Support Specialist

Employer
University of Florida
Location
Florida, United States
Salary
Salary Not Specified
Closing date
Aug 15, 2021

View more

Position Type
Faculty Positions, Communications, Film & Video, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Job Details



Classification Title:

End User Computing Specialist I

Job Description:

UF Information Technology (UFIT) is currently seeking a Video Support Specialist to join the Video & Collaboration Services team in Academic Technology, a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The Video Support Specialist will provide technical support for faculty, staff, and students across UF that are using conferencing and streaming media services provided by University of Florida Information Technology (UFIT). This is accomplished by utilizing strong communication and training skills coupled with specialized technical experience, to handle incoming support requests. The Video Support Specialist will also set up and conduct audio and video production events.

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary:

$19.16 per hour, In addition, the University of Florida offers a very competitive benefits package. https://benefits.hr.ufl.edu/ Minimum Requirements:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Preferred Qualifications:

The ideal candidate will possess the following preferred skills, expertise, and experience:

  • Experience with Zoom, Mediasite, Windows-based operating systems, servers and security, Active Directory
  • Knowledge of videoconferencing, streaming media, and associated infrastructure system
  • Awareness of current standards and trends in IT and emerging technology
  • Outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituency.
  • Excellent organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
  • Accuracy, attention to detail and a customer service-oriented approach and mindset.


To be successful in this position, the incumbent must:

  • Work collaboratively and build strategic relationships with both internal and external clients.
  • Possess the ability to think critically and creatively, have a high standard of integrity and be motivated to incorporate best practices into the organizational structure.
  • Be flexible in work style and able to work in open workspace environment.
  • Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs
  • Have an appreciation for and support of diversity in the workplace in all its forms.
Special Instructions to Applicants:

Applicants are requested to submit with their application:

  • Cover Letter
  • Resume or CV
  • Professional References (Minimum of 3)


This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required: No

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