End User Computing Specialist I
UF Information Technology (UFIT) is currently seeking a Video
Support Specialist to join the Video & Collaboration Services
team in Academic Technology, a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with
other employees dedicated and focused on understanding and
interpreting the technological needs of the University of Florida’s
innovative and inspirational community.
The Video Support Specialist will provide technical support for
faculty, staff, and students across UF that are using conferencing
and streaming media services provided by University of Florida
Information Technology (UFIT). This is accomplished by utilizing
strong communication and training skills coupled with specialized
technical experience, to handle incoming support requests. The
Video Support Specialist will also set up and conduct audio and
video production events.
About UF Information Technology
The UF Information Technology division is comprised of seven
departments reporting to the Vice President & Chief Information
Officer. The departments reporting directly to the VP & CIO
are: Academic Technology, Research Computing, Infrastructure &
Communication Technology, Enterprise Systems, Information Security
Office, and the UFIT Business Center. With established governance
advisory committees and a set of well-defined, transparent
processes aiding decision-making, UFIT strives to provide
exceptional IT services in support of UF’s mission. For more
information about UFIT and its goals and governance, visit:
Learn more about UFIT at https://it.ufl.edu/
About the University of Florida
UF is one of the nation’s top universities and a dynamic and
rewarding place to work. The University seeks to recruit and retain
a diverse workforce as a reflection of its commitment to serve a
diverse global community. Plus, UF is in Gainesville, one of
Florida’s most livable cities. Known for its natural attractions
(wetlands, forests, springs, wildlife) and cultural offerings
(music, theater, visual arts, and historic districts), the area
also is gaining a reputation as a thriving hub for high-tech
start-ups, as well as invention and research collaborations. We are
excited about what’s happening here and know you will want to be a
part of it.
UF Information Technology is committed to attracting, hiring, and
retaining a diverse workforce and values diversity of thoughts,
background, and experience. Achieving a top-5 public university
ranking means we make it a priority to employ and work with people
with different backgrounds, cultures, abilities, and ethnicities to
discover new ways to leverage technology for teaching, learning,
research, and the business needs of a comprehensive land-grant
institution. We welcome applications from individuals who would
bring additional dimensions to the university’s vision and
$19.16 per hour, In addition, the University of Florida offers a
very competitive benefits package. https://benefits.hr.ufl.edu/
Associate’s degree; or a high school diploma or equivalent and two
years of relevant experience.
Appropriate college coursework or vocational/technical training may
substitute at an equivalent rate for the required experience but
does not negate the minimum degree requirement(s).
The ideal candidate will possess the following preferred skills,
expertise, and experience:
- Experience with Zoom, Mediasite, Windows-based operating
systems, servers and security, Active Directory
- Knowledge of videoconferencing, streaming media, and associated
- Awareness of current standards and trends in IT and emerging
- Outstanding communicator and possess excellent written and
verbal communication skills; interpersonal skills; and the ability
to work collegially and interact effectively with a diverse
- Excellent organizational skills and an ability to prioritize
and complete simultaneous projects with minimal supervision.
- Accuracy, attention to detail and a customer service-oriented
approach and mindset.
To be successful in this position, the incumbent must:
- Work collaboratively and build strategic relationships with
both internal and external clients.
- Possess the ability to think critically and creatively, have a
high standard of integrity and be motivated to incorporate best
practices into the organizational structure.
- Be flexible in work style and able to work in open workspace
- Provide excellent service through professional and courteous
interactions with internal and external stakeholders while meeting
- Have an appreciation for and support of diversity in the
workplace in all its forms.
Special Instructions to Applicants:
Applicants are requested to submit with their application:
- Cover Letter
- Resume or CV
- Professional References (Minimum of 3)
This position is eligible for veteran’s preference. If you are
claiming veteran’s preference, please upload a copy of your DD 214
Member Copy 4 with your application for consideration. See our
for more specific information.
Application must be submitted by 11:55 p.m. of the posting end
Health Assessment Required: