Coordinator, Business Services

Job Summary

The Coordinator, Business Services provides high-level operational support for the department of Business Services at FGCU. This position is responsible for tracking performance of each University partner, including but not limited to customer satisfaction, sales reports, and trends. The Coordinator, Business Services supports the department in completing and compiling annual contract compliance reviews and ensuring all contractual terms are adhered to by University partners.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Typical duties may include but are not limited to:

Facilitates the efforts of university partners with marketing campaigns, events, brand awareness programs, and promotional activities. Collaborates with cross-functional teams to create and execute strategic marketing plans in collaboration with cross-functional teams.

Communicates the goals and overall image of the University with contracted partners for their marketing campaigns, events, brand awareness programs and promotional activities. Ensures that designs follow the correct branding; and are in-line with appropriate targets and timelines.

Seeks innovative trends in higher education and collaborates with university partners to offer promotions that meet the needs of the university community. Provides creative leadership in generating innovative ideas for media outreach strategies that achieve strategic goals.

Reviews progress, evaluates effectiveness of marketing campaigns, implements new processes, and promotes best practices.

Coordinates the collection, compilation, and analysis of contract data. Prepares routine and ad-hoc reports on operations.

Assists with tracking the performance of each university partner, including but not limited to customer satisfaction, sales reports, and trends.

Completes annual contract compliance reviews. Ensures all contractual terms are adhered to by university partners.

Assists in the oversight of Trademark licensing operations, ensuring vendors and University Units follow proper policies and procedures.

Develops new techniques, systems, and procedures to enhance department and contracted vendors operations and sales.

Recruits, hires, trains, supervises, and evaluates part-time student employees. Builds and maintains work schedules, delegates tasks.

Serves as essential personnel and provides assistance in the event of an emergency on campus.

Other Duties:

Assists in the planning and implementation of new services and locations.

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

Bachelor’s degree from an accredited institution in an appropriate area of specialization.

Two years of professional full-time contract management, higher education auxiliary experience, or other related experience.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Experience operating a personal computer and proficient in Microsoft office (Word, Excel, PowerPoint, and Outlook) software.

Preferred Qualifications:

Master’s degree from an accredited institution in marketing, public relations, communications or other closely related field.

Four years of professional full-time experience.

Experience in graphic design, marketing, public relations, or communications in a higher education setting.

Experience using Adobe Photoshop, InDesign, or other software used for graphic design and/or multimedia production.

Knowledge, Skills & Abilities:

Knowledge of principles and practices for providing exceptional customer service, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of marketing principle, including promotion and public relations, and ability to design, implement and assess the effectiveness of marketing strategies and promotional materials.

Excellent interpersonal, verbal, and written communication skills.

Strong organizational skills and an ability to prioritize and complete projects within deadlines.

Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.

Ability to work collaboratively and build strategic relations with a diverse group of staff, students, vendors, and the public.

Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.

Ability to work under pressure and meet close deadlines.

Ability to collect, analyze and interpret data, prepare reports, statements, and projections.

Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.

Ability to work successfully as both a member of a team and independently with minimal supervision.

Ability to complete responsibilities with accuracy and close attention to detail.

Ability to operate personal computers with proficiency and learn new applications and systems.

Salary Range: $50,000 - $53,000 annual

FGCU is an EOE AA /F/Vet/Disability Employer.