The Coordinator, Business Services provides high-level operational
support for the department of Business Services at FGCU. This
position is responsible for tracking performance of each University
partner, including but not limited to customer satisfaction, sales
reports, and trends. The Coordinator, Business Services supports
the department in completing and compiling annual contract
compliance reviews and ensuring all contractual terms are adhered
to by University partners.
Florida Gulf Coast University is committed to establishing and
maintaining an inclusive working and learning environment in which
students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of the campus life
reflect a diverse, multi-cultural, and international
At FGCU, we collectively stand against any individual or group that
practices any form of racism, discrimination, intolerance, hate
expressions, or disrespect. We are committed to preparing students
to understand, live among, appreciate, and work in an inherently
diverse country and world made up of people with different ethnic
and racial backgrounds, religious beliefs, abilities, ages, gender
identities, sexual orientations, socio-economic status, cultural
traditions, family statuses, and military backgrounds. FGCU strives
to hire great people from a wide variety of backgrounds, not just
because it’s the right thing to do, but because it makes our
University stronger. The University community recognizes the
importance of a diverse and inclusive institution and holds these
ideals as paramount for the current and future success of the
We seek colleagues who promote and embrace diversity, equity, and
inclusion. We encourage individuals from diverse backgrounds to
apply for this position as we believe that our University will grow
and move forward through a commitment of equality for all.
Typical duties may include but are not limited to:
Facilitates the efforts of university partners with marketing
campaigns, events, brand awareness programs, and promotional
activities. Collaborates with cross-functional teams to create and
execute strategic marketing plans in collaboration with
Communicates the goals and overall image of the University with
contracted partners for their marketing campaigns, events, brand
awareness programs and promotional activities. Ensures that designs
follow the correct branding; and are in-line with appropriate
targets and timelines.
Seeks innovative trends in higher education and collaborates with
university partners to offer promotions that meet the needs of the
university community. Provides creative leadership in generating
innovative ideas for media outreach strategies that achieve
Reviews progress, evaluates effectiveness of marketing campaigns,
implements new processes, and promotes best practices.
Coordinates the collection, compilation, and analysis of contract
data. Prepares routine and ad-hoc reports on operations.
Assists with tracking the performance of each university partner,
including but not limited to customer satisfaction, sales reports,
Completes annual contract compliance reviews. Ensures all
contractual terms are adhered to by university partners.
Assists in the oversight of Trademark licensing operations,
ensuring vendors and University Units follow proper policies and
Develops new techniques, systems, and procedures to enhance
department and contracted vendors operations and sales.
Recruits, hires, trains, supervises, and evaluates part-time
student employees. Builds and maintains work schedules, delegates
Serves as essential personnel and provides assistance in the event
of an emergency on campus.
Assists in the planning and implementation of new services and
Performs other job-related duties as assigned.
Additional Job Description
Bachelor’s degree from an accredited institution in an appropriate
area of specialization.
Two years of professional full-time contract management, higher
education auxiliary experience, or other related experience.
Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Experience operating a personal computer and proficient in
Microsoft office (Word, Excel, PowerPoint, and Outlook)
Master’s degree from an accredited institution in marketing, public
relations, communications or other closely related field.
Four years of professional full-time experience.
Experience in graphic design, marketing, public relations, or
communications in a higher education setting.
Experience using Adobe Photoshop, InDesign, or other software used
for graphic design and/or multimedia production.
Knowledge, Skills & Abilities:
Knowledge of principles and practices for providing exceptional
customer service, including customer needs assessments, meeting
quality standards for services, and evaluation of customer
Knowledge of marketing principle, including promotion and public
relations, and ability to design, implement and assess the
effectiveness of marketing strategies and promotional
Excellent interpersonal, verbal, and written communication
Strong organizational skills and an ability to prioritize and
complete projects within deadlines.
Ability to thrive in an organization that values the diversity of
its student body and workforce and actively promotes equity and
Ability to work collaboratively and build strategic relations with
a diverse group of staff, students, vendors, and the public.
Ability to take initiative to plan, organize, coordinate and
perform work in various situations when numerous and diverse
demands are involved.
Ability to work under pressure and meet close deadlines.
Ability to collect, analyze and interpret data, prepare reports,
statements, and projections.
Ability to think critically and creatively, have a high standard of
integrity, and be motivated to incorporate best practices into the
Ability to work successfully as both a member of a team and
independently with minimal supervision.
Ability to complete responsibilities with accuracy and close
attention to detail.
Ability to operate personal computers with proficiency and learn
new applications and systems.
Salary Range: $50,000 - $53,000 annual
FGCU is an EOE AA /F/Vet/Disability Employer.