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Director of Operations for the Roux Institute

Northeastern University
Massachusetts, United States
Salary Not specified
Posted date
Jul 29, 2021

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Position Type
Faculty Positions, Business & Management, Management
Employment Level
Employment Type
Full Time
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Director of Operations for the Roux Institute

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Northeastern University's Roux Institute is designed as an engine of innovation, talent-building, and economic growth for Portland, Maine, and northern New England. Partnerships set our model of graduate education and research apart. With leading companies and nonprofit organizations at the table from day one, we are creating programs that are preparing the workforce to stay agile and thrive in a competitive landscape powered by artificial intelligence. We are nurturing an environment for high-impact research and innovation in computer and data science, digital engineering, the advanced life sciences and medicine, and other tech fields. And we are helping entrepreneurs launch businesses focused on and powered by technology. Together, we envision an “innovation corridor” that in the coming years will stretch from Boston to Portland and beyond.

Facilities & Operations Management & Planning Development of strategic long-term plans for space utilization and enhancement, as well as on-site coordination of construction projects that address the evolving needs of the campus Development, maintenance, implementation, assessment and periodic modification of administrative policies and procedures in coordination with the leadership team Primary liaison to building owners and, when appropriate, university Space Planning and Facilities staff to assist with day-to-day activities associated with the maintenance, repair, and general operation of the buildings. Work with appropriate university staff, coordinate campus oversight of all construction and maintenance activities. Assist in selection process of vendors, where appropriate, and provide status reports to all stakeholders within agreed upon frequency and content. Liaise with building owners, property managers, and university staff to coordinate the oversight and scheduling of preventative and critical maintenance and monitoring of all heating, ventilation, air conditioning, water, electric and other building systems to ensure on-going and efficient operations. Oversee all space scheduling, including classroom, conference rooms, and special events spaces. Coordinate conference room, furniture, and facility upkeep and maintenance, including oversight of campus janitorial service contracts. Act as ‘first responder' for all day-to-day building disruptions and/or emergencies through resolution, keeping key members of senior management informed, obtaining direction, and rendering decisions as appropriate. Monitor performance of contracted vendors to ensure contractual obligations are met, while obtaining the highest quality service with the best value possible. Develop and maintain campus operations policies and procedures in alignment with university policies and procedures. Engage effectively with campus and university teams to ensure the campus continues to be a model for efficient and effective campus operations. Manage key financial responsibilities related to facilities and operations, including budgeting, vendor selection and management, administration of service contracts, and other tasks related to excellent fiscal responsibility

Signature Event Management Serve as primary internal point of contact for all on-campus signature events (graduation, open house, media events, community events, events hosted by the leadership team, etc.). At request of university partners (colleges, Alumni Relations, Advancement, etc.) serve as internal point-of-contact for on- and off-campus events, coordinating campus resources in support of planned events. Work collaboratively with campus staff, university partners, external vendors, and other partners to provide comprehensive event planning, logistics support, and effective event execution. Coordinate delivery of outside services (catering, music, staging, etc.) when required

Customer Experience Lead the Roux Institute in building and executing a unique and compelling customer experience (learners, team, collaborators, guests). Develop a campus culture for employees and collaborators

Operations Team Management Lead, engage and motivate campus operations team (and by extension all campus staff), including operations and administrative personnel, receptionists, IT specialists, and contracted support services (janitorial and security). Actively support a positive team culture that contributes to the vibrancy and success of the campus. Provide an effective process for performance management and development in keeping with University best practices including measurable goals, clear expectations, and solid direction to team members. Provide feedback, recognition, and coaching to ensure high performance, professional growth, and development. Plan for and support employees in career and professional development opportunities aligned with university/campus' needs. Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans when required. Facilitate the resolution of employee conflicts; assist employees in navigating business processes; ensure compliance with university policies and procedures. Lead and guide employees/team to develop new skills, knowledge, and abilities that will enhance their performance and professional development. Manage change by providing needed structure and a transparent work environment. Coach employees through changes that impact their day-to-day work. Review staffing needs within team, develop new job descriptions where appropriate, and lead recruitment, selection, and onboarding of new staff within the Operations Team.

Security Oversight Coordinate with NUPD to ensure campus has an effective plan to ensure the safety of all occupants during scheduled operating hours; oversee on-site security to ensure contract requirements are being met consistently. Create, maintain, and execute emergency procedures for disruption in campus operations, including snow/extreme weather, loss of power, and other major safety and security incidents. Ensure site security inspections, alarm testing, installations, and associated maintenance are completed with appropriate frequencies. Coordinate and lead emergency operations drills to include fire safety meetings and drills, earthquake preparedness, updating and maintaining emergency manuals, maintaining training records, etc. Identify potential security improvements, bring to attention of campus leadership and NUPD, and implement approved recommendations. Oversee building badge/access procedures in coordination with building ownership and property management; coordinate onboarding procedures to familiarize all employees with campus security protocols and other operational procedures.

Bachelor's degree required;

Minimum of seven - ten years of progressively responsible professional experience, with previous facilities management, business operations, and event planning experience.

Demonstrated leadership experience in operations and guest experience.

Prior facilities management experience required.

Ability to build and maintain key stakeholder relationships.

Ability to maintain accurate records and manage multiple projects simultaneously.

High level of discretion, confidentiality, and professionalism is required at all times.

Impeccable organizational skills, attention to detail, and accuracy of data and information.

Strong oral and written communication skills, and excellent interpersonal skills with internal and external stakeholders.

High degree of diplomacy, customer service, and the demonstrated ability to balance multiple, simultaneous demands, respond effectively to last minute requests, solve problems, act with discretion, adapt to change, and maintain a professional demeanor at all times.

Demonstrated prior experience with leading a team within a diverse network of stakeholders while also building a progressive and distinct guest experience.

Willingness to be proactive, take initiative and ownership when required, and build win-win situations while balancing a diverse and wide-ranging set of requirements from campus stakeholders.

Proficiency with Microsoft Office and related programs, resource scheduling tools, access control systems, and other facilities management tools.

Preferred Qualifications:

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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