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Student Account Specialist

University of Oregon
Oregon, United States
Salary Not specified
Closing date
Aug 12, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Employment Type
Full Time
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Job Details

Student Account Specialist

Job no: 527867
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support

Department: Business Affairs Office
Classification: Administrative Program Assist
Appointment Type and Duration: Regular, Ongoing
Salary: $15.81-$23.49 per hour
FTE: 1.0

Review of Applications Begins
Position closes August 10, 2021

Special Instructions to Applicants
In addition to your online application, please upload:
  • A resume;
  • A cover letter describing how your skills, abilities, and experience meet the minimum qualifications, professional competencies, and, if applicable, preferred qualifications of this position.

    Department Summary
    The Business Affairs Office (BAO) provides efficient and effective business services for University of Oregon (UO) students, faculty, and staff; manages and secures UO material assets; and ensures UO business is conducted in accordance with all applicable regulations, policies, procedures, Generally Accepted Accounting Principles (GAAP), and sound business practices.

    The BAO consists of 5 divisions reporting to the Associate Vice President for Business Affairs and Controller, and provides direct services to staff, students and UO departments: Financial Services/Accounts Payable/Travel, Student Financial Services, Payroll, Information Systems, and Treasury Management. These divisions manage the largest payroll in Eugene, support UO expenditures totaling more than $500 million, and manage the billing and collection of tuition and fees for more than 24,000 students. The BAO has approximately 60 FTE, and an annual operating budget of $6.6 million.

    The Student Financial Services-Accounts Receivable (A/R) department processes over $200 million in A/R charges each year.

    This position is part of the Student Financial Services unit.

    Position Summary
    The Student Account Specialist will perform in-depth accounts receivable analysis and interpret and explain all facets of student accounts. They will provide excellent customer service by responding inquiries. They will answer questions about billing accounts, and they will interpret and explain laws, rules, regulations, policies, and procedures to students, staff, government and other outside agencies pertaining to student accounts receivables, refunds and penalties, and financial aid.

    The Student Account Specialist will determine and initiate action within established policies to resolve problems and makes judgment calls as to when an exception can be made. They will Interpret student accounts receivables, refunds and penalties, and Financial Aid rules, regulations, and policy and makes certain exceptions to these policies, as needed. The specialist will seeks guidance in complex or less clearly defined areas only. They will prepare write-off reports, analyze financial aid refund reports, and refund accounts accordingly. The specialist will work with the Financial Aid Office to correct account balances, as needed. They will also manage returned mail for AR and Collections, per policy, including skip tracing.

    The University of Oregon and the Business Affairs Office are committed to creating a more inclusive and diverse institution and seek candidates with demonstrated potential to contribute positively to our diverse community. The ideal candidate will offer skills and experience that contribute in ways that enhance our student experience, our employee environment, and our customer service outreach.

    Minimum Requirements
  • Three years of office experience which included two years at full performance level and experience generating documents; and
  • Lead work responsibility or coordination of office procedures.

    Professional Competencies
  • Ability to manage and prioritize competing demands.
  • Confidentiality, professionalism, excellent analytical, written and verbal communication skills.
  • Proficiency in computer software technology.
  • Independent problem solving skills.
  • Exceptional customer service skills and the ability to represent BAO and the university in a friendly, helpful and professional manner.
  • Strong attention to detail.

    Preferred Qualifications
  • Accounts receivable experience.
  • Higher education experience.

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

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