Student Account Specialist
Business Affairs Office
Appointment Type and Duration:
$15.81-$23.49 per hour
Review of Applications Begins
Position closes August 10, 2021
Special Instructions to Applicants
In addition to your online application, please upload:
- A resume;
- A cover letter describing how your skills, abilities, and
experience meet the minimum qualifications, professional
competencies, and, if applicable, preferred qualifications of this
The Business Affairs Office (BAO) provides efficient and effective
business services for University of Oregon (UO) students, faculty,
and staff; manages and secures UO material assets; and ensures UO
business is conducted in accordance with all applicable
regulations, policies, procedures, Generally Accepted Accounting
Principles (GAAP), and sound business practices.
The BAO consists of 5 divisions reporting to the Associate Vice
President for Business Affairs and Controller, and provides direct
services to staff, students and UO departments: Financial
Services/Accounts Payable/Travel, Student Financial Services,
Payroll, Information Systems, and Treasury Management. These
divisions manage the largest payroll in Eugene, support UO
expenditures totaling more than $500 million, and manage the
billing and collection of tuition and fees for more than 24,000
students. The BAO has approximately 60 FTE, and an annual operating
budget of $6.6 million.
The Student Financial Services-Accounts Receivable (A/R) department
processes over $200 million in A/R charges each year.
This position is part of the Student Financial Services unit.
The Student Account Specialist will perform in-depth accounts
receivable analysis and interpret and explain all facets of student
accounts. They will provide excellent customer service by
responding inquiries. They will answer questions about billing
accounts, and they will interpret and explain laws, rules,
regulations, policies, and procedures to students, staff,
government and other outside agencies pertaining to student
accounts receivables, refunds and penalties, and financial
The Student Account Specialist will determine and initiate action
within established policies to resolve problems and makes judgment
calls as to when an exception can be made. They will Interpret
student accounts receivables, refunds and penalties, and Financial
Aid rules, regulations, and policy and makes certain exceptions to
these policies, as needed. The specialist will seeks guidance in
complex or less clearly defined areas only. They will prepare
write-off reports, analyze financial aid refund reports, and refund
accounts accordingly. The specialist will work with the Financial
Aid Office to correct account balances, as needed. They will also
manage returned mail for AR and Collections, per policy, including
The University of Oregon and the Business Affairs Office are
committed to creating a more inclusive and diverse institution and
seek candidates with demonstrated potential to contribute
positively to our diverse community. The ideal candidate will offer
skills and experience that contribute in ways that enhance our
student experience, our employee environment, and our customer
- Three years of office experience which included two years at
full performance level and experience generating documents;
- Lead work responsibility or coordination of office
- Ability to manage and prioritize competing demands.
- Confidentiality, professionalism, excellent analytical, written
and verbal communication skills.
- Proficiency in computer software technology.
- Independent problem solving skills.
- Exceptional customer service skills and the ability to
represent BAO and the university in a friendly, helpful and
- Strong attention to detail.
- Accounts receivable experience.
- Higher education experience.
FLSA Exempt: No
All offers of employment are contingent upon successful
completion of a background inquiry.
This is a classified position represented by the SEIU Local 503,
Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits
package to eligible employees, including health insurance,
retirement plans and paid time off. For more information about
benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative
action institution committed to cultural diversity and compliance
with the ADA. The University encourages all qualified individuals
to apply, and does not discriminate on the basis of any protected
status, including veteran and disability status. The University is
committed to providing reasonable accommodations to applicants and
employees with disabilities. To request an accommodation in
connection with the application process, please contact us at
email@example.com or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex,
national or ethnic origin, age, religion, marital status,
disability, veteran status, sexual orientation, gender identity,
and gender expression in all programs, activities and employment
practices as required by Title IX, other applicable laws, and
policies. Retaliation is prohibited by UO policy. Questions may be
referred to the Title IX Coordinator, Office of Civil Rights
Compliance, or to the Office for Civil Rights. Contact information,
related policies, and complaint procedures are listed on the
In compliance with federal law, the University of Oregon prepares
an annual report on campus security and fire safety programs and
services. The Annual Campus Security and Fire Safety Report is
available online at http://police.uoregon.edu/annual-report.
To apply, visit https://careers.uoregon.edu/en-us/job/527867/student-account-specialist