Manager of Academic Operations
Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
About the Opportunity:
The Office of the Dean within the Bouve College of Health Sciences
is seeking an Manager of Academic Operations!
Bouve College of Health Sciences is comprised of four preeminent
schools of study encompassing approximately 1,000 faculty and
staff, 5,000 students, and 40,000 alumni.
Please note: The primary work location for this position is the
Boston MA Northeastern University Campus Location. Until our full
return to campus, which is still to-be-determined, this interview
process will be conducted remotely- including virtual interviews,
remote onboarding and remote work. The remote nature of this
position is subject to change in the future and is only temporary.
Local, on-campus work will be required once the College and this
role return to an operational status that supports it.
The Manager of Academic Operations provides operational support in
the broadly defined area of academic affairs for Bouve College
graduate and undergraduate programs supporting both didactic and
clinical experiential courses. In addition, the position provides
administrative support to the Associate Dean of Academic Affairs,
exceptional customer service to Northeastern University students,
faculty and staff and uses data-informed approaches to evaluate and
improve academic affairs initiatives and college processes.
Reporting to the Associate Dean of Academic Affairs, the Manager of
Academic Operations regularly and independently performs a variety
of functions including:
- Supporting academic departments with processes related to
course and program operations and processes.
- Providing operational support for clinical programs and courses
including registration for university sponsored insurance
- Provision of accurate and timely reports of program-, course-
and student-related information from a variety of University
systems and databases.
- Drafting, curating and disseminating effective verbal and
written communications from multiple sources to stakeholder groups
regarding academic operations using MS Office, Teams, Sharepoint or
- Development, implementation and maintenance of processes
relating to academic systems and data such as maintaining content
and permissioned access to the college's MS Office365 sites
(Sharepoint, OneDrive, Teams, Power BI Dashboards and electronic
forms) while ensuring compliance with university policy and student
information privacy regulations.
- Administrative support including scheduling meetings, recording
minutes/notes, and responding to inquiries.
- Problem solving to identify efficient methods to respond to
challenges and questions that will arise.
Bachelor's degree required, Master's degree or equivalent education
and experience preferred, with 4-6 years of high-level academic
operations support experience.
Mature, experienced professional, capable of independent and timely
Desired Skills and Abilities:
- Competency in technical and data manipulation skills with the
ability to use University systems and software applications
including MS Office 365 (including Word, Excel, PowerPoint, Power
BI, Forms, Sharepoint, OneDrive, and Teams), Adobe, Courseleaf,
ARGOS, and Banner.
- Familiarity with academic affairs (degree types, programmatic
requirements, operational aspects of offering courses, grading,
- Awareness of FERPA regulations is required. Must be capable of
maintaining confidential information, and performing a wide range
of duties that require developing consensus and maintaining a
- Strong organizational skills with the ability to interpret and
execute complex academic policies and procedures.
- Decision making, analytical, problem solving, critical
thinking, and resource management skills.
- Able to respond promptly and effectively to
- Able to plan for and meet critical deadlines and adapt to new
information and situations.
- Strong interpersonal, oral and written communication skills to
engage with diverse people, situations and ideas.
For more than a century, Northeastern University's Bouve College of
Health Sciences has championed a simple idea: Experience deepens
learning. Here, at one of the nation's leading health science
colleges, future pharmacists, policymakers, administrators, nurses,
physical therapists, scientists, speech therapists, and
psychologists learn from renowned professors, while apprenticing
alongside preeminent clinicians and researchers at top health
Bouve College of Health Sciences encompasses four exceptional
schools, School of Health Professions, School of Nursing, School of
Clinical and Rehabilitation Sciences, and School of Pharmacy.
Together, these institutions leverage interdisciplinary
collaboration and strategic synergies to tackle the world's most
pressing health challenges. It is this cross-pollination of
academic rigor, interdisciplinary perspectives and globally
recognized experiential learning that distinguishes Bouve and its
Our commitment to Diversity, Equity, and Inclusion: Bouve College
of Health Sciences values and respects the multiple and diverse
identities of our shared humanity across race, ethnicity, class,
ability, language, gender, sexuality, age, nationality, and
military service. We are committed to enlivening the climate of
diversity at Bouve through teaching, learning, dialogue, and
relationship building. We seek to nurture inhabitable and welcoming
spaces where all members feel that their ideas, voice, and lived
experiences matter. We avow that differences in perspectives exist,
are to be anticipated, and that respect for our differences is
foundational to the universe of ideas that enrich our lives and
professions. We are committed to advocacy, inclusion, and justice
Northeastern University offers a comprehensive and competitive
employee benefits program for all full-time regular faculty and
staff including medical plans, a dental plan, medical and
dependent-care reimbursement accounts, retirement plans, life
insurance benefits, disability programs, and tuition
- For a short video on the benefit's Northeastern offers, watch
this short video: https://www.youtube.com/watch?v=HymNgJlQE2o&feature=youtu.be
- For more information on the benefit's Northeastern offers, see
this webpage https://www.northeastern.edu/hrm/benefits/index.html
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/506325