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Student Services Specialist - Financial Aid, Watsonville

Cabrillo College
California, United States
Salary Not Specified
Closing date
Aug 23, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Job Details

Employment Opportunity

Are you interested in creating an amazing educational environment for students who are part of an equity driven community? Staff at Cabrillo College support quality programs and services to students that promote their diverse and evolving needs as they progress toward their individual educational goals. Come join us in our vision to improve the world, one student at a time!

This full-time (100%, 40 hours per week), 12 months per year, Student Services Specialist within Financial Aid position provides a variety of routine to complex customer service support for the Watsonville Center office; acts as the primary point of contact for students regarding college policies and procedures related to admissions, registration, financial aid and student services; and performs related duties as required or assigned.

The ideal candidate will share Cabrillo's commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 11,400 students per term, of which 44% are LatinX, 5% multi-ethnic, 2.75% Asian, 1.25% African-American, 1% Filipino, 0.25% American Indian or Alaskan Native, and 0.18% Pacific Islander as of Fall 2019. In 2006, Cabrillo College was designated a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community.

As a classified staff member at Cabrillo College, you will join a vibrant community of professionals and educators working together to provide a positive educational environment where our students experience diverse academic and cultural perspectives.

Examples of Duties

  • Provides information to the public, students and college staff that requires the use of judgment and knowledge of policies, rules and procedures
  • Explains the requirements of various programs to students
  • Performs general office support duties such as data entry, filing, answering phone calls and scheduling appointments
  • Assists students with various college procedures and ensuring accuracy and completeness of forms and documents
  • Proofreads and checks materials for accuracy, completeness, compliance with College policies and correct English usage, including grammar, punctuation and spelling
  • Coordinates services with and refers students to other College staff and programs and to community support agencies, appropriate state and local regulatory or licensing agencies and other public groups
  • Enters and retrieves data and prepares periodic and special reports, correspondence and other written materials using a personal computer system and various software such as, e­mail, word processing, spreadsheets, and databases
  • Monitors activity to comply with College policies and federal and state regulations
  • Establishes and maintains effective working relationships in utilizing customer service techniques
  • May assist with or make student presentations
  • May attend informational workshops, conferences and meetings to gather and disseminate information, which may require driving to various service locations
  • May train student assistants in work procedures
  • May handle and balance program monies
  • Provides bilingual services to monolingual and limited English-speaking students
  • Performs related duties as required or assigned

Minimum Qualifications

Education and Experience :
  • Equivalent to completion of high school AND
  • Two (2) years of office support experience providing personal customer servicen while applying rules and guidelines AND
  • Bilingual skills in Spanish/English

Knowledge of :
  • Basic functions of a community college or similar educational setting
  • Federal and state laws and College policies, procedures and operations relating to Admissions and Records, Financial Aid, or student services
  • Office administrative practices and procedures, including recordkeeping and filing practices and procedures and the operation of standard office equipment
  • Operation of computer equipment and various software programs including student information systems, word processing, database management and spreadsheet
  • Correct English usage, including spelling, grammar, and punctuation
  • Sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students and the community
  • Business mathematics
Ability to :
  • Read, apply and explain relevant laws, regulations, policies and procedures
  • Analyze problems, evaluate alternatives and make sound recommendations
  • Meet critical deadlines
  • Use initiative and exercise sound judgment within established guidelines
  • Type with sufficient speed and accuracy to enter data into a computer and producing correspondence, reports and other written materials using various software such as email, word processing, spreadsheet, and databases
  • Prepare clear, concise, complete and accurate records and written materials
  • Maintain accurate records and files and confidentiality of information
  • Establish and maintain effective working relationships and utilize effective customer service techniques with those contacted in the course of the work
  • Communicate effectively both orally and in writing using tact and diplomacy
  • Understand and carry out oral and written directions
  • Make accurate mathematic calculations including receiving cash, returning change and balancing monies
Other Minimum Requirements :
  • Possession of and ability to maintain a valid California driver's license and safe driving record during the course of employment
  • Must be willing to work days, evenings and weekends at various service locations

Additional Information

Starting Salary Range: $3,908 to $4,524 per month per month; maximum initial salary step placement on the classified salary schedule is step 4. Full-time (100%, 40 hours per week) assignment, 12 months per year. Monday through Friday, 8:00 a.m. – 5:00 p.m. with evenings and weekends as required. Classified employees are required to join the California Public Employees' Retirement System (CalPERS) and as such contribute up to 7% of their monthly salary to CalPERS on a pre-tax basis. Position scheduled to begin as soon as possible, pending continued categorical funding and Governing Board ratification. Salary is subject to proration based on beginning date of assignment.

Benefits: Our comprehensive benefits package includes medical, dental, life, short and long term, and vision (optional) insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an Employee Assistance Program. Please see the Benefits link on the HR webpage for more information.

Application Process:

  1. Completed application
  2. Resume
  3. Answer Supplemental Questions

Please Note : All application materials must be received by 11:59 pm on the closing date indicated above. This is a bilingual in Spanish and English required position; applicants must pass a bilingual examination administered by the County of Santa Cruz if selected.

Attention Applicants
Only completed applications with the above required documents will be reviewed by the committee. Application materials not required (including reference letters) for this position will not be reviewed. Remove personally identifiable information such as personal photos, social security number, birth date, age, and gender from your application materials. Expenses related to the recruitment process are the responsibility of the applicant. Cabrillo is unable to sponsor work visas. A position eligibility pool may be established in order to fill other full-time, part-time, or substitute assignments as needs arise.

Selection Procedure
A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. A written performance exercise and/or presentation may be a part of the interview, and finalists may be invited to return for a second interview. All notifications will be via email, and can also be accessed through your application profile.

Conditions of Employment
Selected candidates given a conditional offer of employment are required to submit tuberculosis screening clearance results, proof of eligibility to work in the United States, and present their Social Security card upon hire (for payroll purposes).

EEO Statement
Cabrillo College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status or protected veteran status.

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources at

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