This job has expired

Director, Enterprise Systems Operations (13448)

American University
District of Columbia, United States
Salary Not Specified
Posted date
Jul 29, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Other Business & Administrative Affairs, Technology Administration/Other, Chief Technology & Information Officers, Executive, Executive Directors
Employment Type
Full Time
You need to sign in or create an account to save a job.


This position is primarily responsible for directing and maintaining large, complex, Enterprise Resource Planning (ERP) and enterprise database systems including new implementations, enhancements, integrations, support and other special projects. The Director will also provide supervision and management for the university Storage Area Network (SAN) infrastructure as well as backup and recovery systems. The Director works closely with other units within the Office of Information Technology to ensure that technical and architectural design aspects are optimal for achieving sound performance, security, scalability, maintainability, reusability and reliability as well as continuing to assist in supporting some web technologies such as Ellucian Self Service and Microsoft Sharepoint / Ellucian Portal. The Director will oversee the administration and maintenance for the Solaris Unix servers. The Director will support processes to ensure tracking service level agreements, assessing security risks and maintaining, testing and auditing existing systems. This individual will ensure that Business Continuity related tasks and goals are being executed.

The individual manages a team of database and application administrators that are responsible for the analysis, deployment, debugging and testing of enterprise database and storage systems, such as the Data Warehouse, the Business Intelligence, the Content Management System (CMS) and the SharePoint Web Portal.

Essential Functions
  1. Manages university enterprise database systems, Storage area network (SAN) and backup infrastructure, and assists with support for additional ERP-related systems, including performance monitoring, patch and release management, and general system error tracking and troubleshooting activities such as review logs for errors, review helpdesk tickets, and contacting the vendor for complex system errors. This applies to the supporting Oracle Solaris Unix servers as well as ERP related Microsoft Windows servers.
  2. Provides architectural oversight and administrative services (including capacity management, architecting for required availability and redundancy) to additional enterprise systems, including Microsoft SharePoint, Ellucian Self Service, and other peripheral systems. Reviews technology needs and creates project plans, assigns tasks and verifies and reports on completion of these.
  3. Manages a team that coordinates operational readiness, testing and production assessments. This includes: hiring, onboarding, training, coaching and managing performance. Also, seek opportunities for professional and skill development of staff.

Supervisory Responsibility
  • Supervises one Senior Application Administrator, one Senior Application Architect, one Lead Database System Architect, one Senior Oracle Database Administrator, and one Senior Unix Systems Engineer.

Position Type/Expected Hours of Work
  • Full Time - 35 hours/week
  • Exempt
  • Function Leader A pay band

Required Education and Experience
  • Bachelor’s degree in Information Systems, Human-Computer Interaction, or related field, OR equivalent in education, training and experience is required.
  • At least 10 years of progressive experience in Database Administration, MS Windows and Unix Administration, and enterprise backup and recovery administration, working with cross-functional teams, participating in project development, and leading system implementation projects is required.
  • Demonstrable knowledge of server and application administration, architecture and security concepts, including databases.
  • Previous experience managing backup solutions and knowledge of Storage Area Networks (SAN) is required.
  • Microsoft Windows and Solaris administration experience is required.
  • Microsoft SQL Server, Unidata RDBMS, Oracle, and practical experience with system development lifecycle (SDLC) methodologies are necessary.
  • Excellent interpersonal and communication skills, the demonstrated ability to work independently and as part of a team in a collaborative environment, and a commitment to customer service in a diverse population are necessary.

Preferred Education and Experience
  • Prior experience with Ellucian ERP and related systems are a big plus.
  • Experience in a higher education environment.

Additional Eligibility Qualifications
  • Experience with High Capacity web systems/ High volume transactions is a "good to have" in this role.
  • This position will not include the luxury of having tunnel vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between focusing on existing versus new applications and between features, architectural improvements, and operational excellence.
  • A self-starter who insists on creating innovative solutions and has the ability to practically apply best-practice web technologies to meet business objectives will succeed in this role.
  • Hiring offers for this position are contingent on the successful completion of a background check.

  • Click here to learn about American University's unique benefit options

Contact Us:

For more information or assistance with the American University careers site, .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert