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Assistant Director for Campus Visit Experience

Maryville University
Missouri, United States
Salary Not Specified
Posted date
Jul 28, 2021

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Position Type
Administrative, Business & Administrative Affairs, Community Relations & Institutional Outreach, Alumni Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Posting Details

Job Summary/Basic Function

The Assistant Director for Campus Visit Experience serves as the lead in overseeing on- and off-campus visitor programming. The position implements effective programs and policies to accomplish institutional and office goals. The Assistant Director guides and challenges staff to think creatively and innovatively; uses and processes data to inform, enrich, and implement projects and programs, specifically focused on:
• The tour experience (on-campus, virtual, augmented, etc.)
• Off-campus visit experience: events including programming, presentations, swag, decorations
• High school visits: presentation, materials
• College fairs: materials
• Special group presentations, interactivities
• High School Counselor visits: programming, materials, swag)
• Pack Leaders (Tour Guides): training, programming, student development and supervision
• Welcome Center experience
• Scholarship Competitions

• Manages a team of student tour guides and campus visit coordinator. Provides feedback related to unit’s strategic goals & plans to other members of office leadership team and keeps leaders abreast of all projects, processes, events.
• Works with faculty, deans, and representatives from other departments in the University to expand and improve visitor activities that impact recruitment and enrollment efforts for prospective students.
• Coordinates information sessions about the University. Provides excellent customer service by answering phone calls and emails from prospective students and parents, and meeting with visitors on campus. Answers questions about the University, St. Louis, and admissions. Must have the ability to handle difficult phone calls and situations from prospective students, parents, and counselors. May participate in recruitment-related and/or event-related travel.
• Utilize visitor evaluative feedback to continuously improve the visitor experience. Utilize and analyze visitor data to improve yield and matriculant conversion.

Minimum Qualifications

• Bachelor’s Degree required
• Generate weekly and monthly reports on the effectiveness of all campus visit experiences.
• 2-4 years of significant work experience in Admissions or Customer Experience related areas.
• Expertise with Microsoft Office, including Microsoft Word and Excel.
• Outstanding communication skills.
• Excellent presentation skills.
• Strong organizational skills.
• Ability to interpret data.
• Detail oriented.
• Strong project and event management skills.
• Demonstrated leadership skills.
• Exceptional customer-service focus and experience in visitor programming or visitor services.
• Knowledge of higher education and issues related to recruitment, admissions, and enrollment of students.
• Exceptional customer service skills and ability to resolve customer problems in an appropriate manner.

Preferred Qualifications

Physical Demands

Open Until Filled


Special Instructions to Applicants

An offer of employment is contingent upon successful completion of a background screening.

Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.

Advertised: July 28, 2021
Applications close:

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