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Area Coordinator for Housing Operations Residence Life

Shenandoah University
Virginia, United States
Salary Not Specified
Posted date
Jul 29, 2021

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Position Type
Faculty Positions, Business & Management, Business Administration, Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Other Student Affairs, Residence Life, Student Activities & Services
Employment Type
Full Time
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Shenandoah University is accepting applications for an Area Coordinator for Housing Operations Residence Life. This is a full-time benefited position located on our main campus in Winchester Virginia.

Area Coordinator Responsibilities:

The Area Coordinator (AC) will serve as a member of the Office of Residence Life professional staff and is responsible for exercising discretion and independent judgement in the management of several residence hall communities. The AC will also focus on supporting and mentoring residents, supervising several resident assistant staffs, serving as a conduct officer and coordinating educational out-of-classroom experiences that engage and inspire student learning and development.

The AC will provide discretionary leadership in the coordination and implementation of several departmental operations, including, student conduct, the housing assignments, key management, staff development and training, resident assistant evaluation and selection processes, roommate mediations, restorative practices and room changes processes, hall opening/closing procedures, and programming. The AC provides direct oversight and management for 5-10 resident assistants for each building they supervise. The AC coordinates and directs student care for after-hours needs in crisis situations, mental health concerns, facilities issues, student conflicts, and safety concerns.

To accomplish the goals of the position, the AC must be knowledgeable about facility management, university policies and procedures, crisis management, leadership development and student development theories and best practices. The AC must be confident in making quick independent judgements and decisions. The AC has the unique opportunity to work with and mentor students in their own growth and development. Along with the responsibilities of this position comes an opportunity to learn about organizational leadership in higher education. ACs are encouraged to advance themselves through on-the-job training as well as professional development opportunities.

The Area Coordinator for Housing Operations (ACHO) will provide administrative support to residence life housing operations. The ACHO will utilize housing software to receive applications, make housing assignments, assess fees for billing, manage data, update materials and generate reports for housing occupancy. This role will also assist in organizing and developing Housing Lottery information and coordinating summer housing. The ACHO is responsible for the supervision and management of two upperclassmen residence halls, and serves as a conduct officer and BASICS facilitator. The ACHO will be responsible for managing the Residence Life front office and leading the department’s student workers.

Required Skills


  • Must have a bachelor’s degree, master’s degree in higher education strongly preferred
  • Experience working with StarRez or other housing software strongly preferred
  • Prior crisis management and or residence life experience strongly preferred
  • Prior experience as a conduct officer and/or BASICS facilitator preferred
  • Supervisory experience preferred
  • Must be able to handle confidential materials and maintain files related to conduct matters
  • Must have ability to work with a diverse student population
  • Must have strong organizational skills and possess an eye for detail
  • Must be able to multi-task and meet deadlines required for reporting and submitting paperwork
  • Must have an understanding of and an appreciation for university policies and procedures
  • Must have above-average communication and leadership skills
  • Must be able to demonstrate problem solving skills
  • Must show competence in technology and proficiency in Word, Excel, and PowerPoint
  • Must be highly motivated, enthusiastic and outgoing
  • Must understand the value of out-of-class engagement in the campus environment
  • Must have excellent decision-making abilities
  • Must have experience working with and mentoring students


Due to the supervisory responsibilities of this position, the ACHO is required to live on campus and participate in the rotating on-call duty schedule. Customer service, analytical abilities, teamwork, problem-solving and people skills are required.

How to Apply:

The complete application will include a cover letter, resume and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check and drug screen will be required as a condition of hire. If the job requires driving for University business, a satisfactory driving record will be required as well.

At this time, SU is requiring that individuals within certain groups specifically those who have high levels of contact with others at the university or pose a greater risk to our community to be fully vaccinated for COVID-19 by August 1 for Fall 2021 or have at least the first dose by June 1 for groups that will be in person this summer (with full vaccination following as soon as possible), unless they have a SU-approved medical or religious exemption.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.

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