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Part-Time Computer Operations Technician

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Start date
Jul 28, 2021

View more

Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Part Time
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Posting Details

Job Code/Title 81931 - H - Computer Ops Technician 1 Position Number HU1561 Working Title Part-Time Computer Operations Technician Department University Libraries Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Recruitment Pool All Applicants Anticipated Hiring Range $15.00/hr Campus MCV and Monroe Park Campus Position Type Hourly Hours/Week Normal work days Monday - Friday Normal work hours Job Category Information Technology Does this position provide patient or clinical services to the VCU Health System? No Does this position require a pre-placement medical assessment? No Is any portion of this position grant-funded? No Sensitive Position No Resource Critical Yes Description of the Job
Provides front-line support for staff and public computing, study rooms, and AV systems in the Libraries. Position will be responsible for fielding support tickets and assigning tickets as needed for more complex issues fielding computer equipment, and performing routine maintenance and upgrades of library software and hardware. Required Qualifications
  • Basic experience in IT support
  • Ability to work in a diverse environment
  • Demonstrated ability to diagnose and resolve personal computer problems, and printer problems
  • Demonstrated interest to field, maintain, and secure Windows and Macintosh operating systems for either staff or public computing environments
  • Working knowledge of AV components for web conferencing and issue diagnostics
  • Excellent oral and written communication skills with a strong customer service attitude, good analytical skills, attention to detail and organizational abilities
  • Basic knowledge of desktop enterprise management tools such as Active Directory, DeepFreeze, AntiVirus Suites, MECM, remote systems diagnostic tools (Beyond Trust, etc) Encryption tools, VDI, JAMF Pro, and Ghost
  • Demonstrated knowledge of computer circuitry and components and PC architecture
  • Working knowledge of common office software application programs and web browser troubleshooting
  • Demonstrated strong self-learning capabilities and independent problem solving
  • Is able to distinguish among hardware, software, AV, and network problems, with ability to recognize and correct interaction of various components
  • •Ability to lift up to 50 lbs

Preferred Qualifications
  • Progressive experience in IT support
  • Working knowledge of state procurement policies and procedures
  • Working knowledge of LAN administration (Active Directory, Ethernet, and TCP /IP standards and topologies)
  • Associate degree in information systems, computer science, or related field. Equivalent experience may be substituted.
  • MCSA or MCSE

Job Open Date 07/28/2021 Remove from posting on or before 08/04/2021 Open Until Filled No Special Instructions to Applicants Additional Information Quick Link Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Have you performed help desk support? Yes/No If Yes, please describe.

    (Open Ended Question)

  2. Describe your experience in hardware troubleshooting with PC, multimedia and Macintosh?

    (Open Ended Question)

Optional & Required Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application

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