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Instructional Support Specialist

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Posted date
Jul 28, 2021

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Position Type
Administrative, Academic Affairs, Instructional Technology & Design (Campus), Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Position Information

University Code 24111 University Title IT Analyst 1 University Job Family Information Technology ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Instructional Support Specialist Position Number 573430 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department School of Medicine Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities
Coordinate classroom technology usage, particularly installation, maintenance, and imaging of classroom computers; and including AV support, videoconferencing support, and classroom equipment maintenance. Provide setup and onsite operation of classroom technology systems to support SOM instructors and students during class sessions. Provide classroom technology coordination and organizational support to the SOM Curriculum Office. Encourage the development of instructional technology and classroom resource skills

Minimum Hiring Standards
Demonstrated advanced knowledge of computing devices and operating systems; including desktop and laptop computers, tablets, smart phones, application servers and network infrastructure.

Demonstrated advanced knowledge of operating system deployment and security practices in an enterprise environment.

Demonstrated general knowledge of audio-visual (AV) equipment, such as video projectors, cameras, microphones and sound systems, lighting systems, media players and recorders, room-based lecture recording systems, etc, and the software control systems to run these devices, such as Crestron RoomView.

Ability to diagnose and resolve common AV and presentation issues.

Demonstrated general knowledge of video conference and web conference systems.

Demonstrated general knowledge of Microsoft Office suite, particularly Word and PowerPoint.

Strong technical and creative problem solving skills. Ability to apply knowledge and experience to create novel solutions when facing novel situations.

Strong oral and written communication skills. Ability to communicate effectively with faculty, staff and students. Ability to explain complex technical concepts to audiences with varying levels of technology experience.

Ability to quickly learn and apply sophisticated software applications and hardware configurations.

Ability to lift and carry 50 lbs. for a short distance. Ability to perform duties independently in a timely and punctual manner. Ability to collaborate as an effective member of a busy technology service team.

Ability to perform duties in a diverse work environment with frequently shifting priorities

Preferred Hiring Standards
N/A Required Licenses/ Certifications Anticipated Hiring Range $40,000 - $50,000 Application Process/Additional Information
We will be recruiting two positions from this posting. Campus MCV Campus Hours/Week 40 Normal Work Days/Hours M-F Job Open Date 07/28/2021 Posting will close on or before Open Until Filled Yes Job Category Information Technology Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe your knowledge and experience in provisioning and deploying Operating Systems in an Enterprise environment

    (Open Ended Question)

  2. * Please describe your knowledge and experience with Active Directory

    (Open Ended Question)

  3. * Please describe your knowledge and experience with managing IT systems in a higher education institution

    (Open Ended Question)

Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents

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