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Enrollment Operations Administrator / CRM Administrator

Employer
Saint Catherine University
Location
Minnesota, United States
Salary
Salary Not Specified
Closing date
Aug 4, 2021

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Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Posting Details Position Title Enrollment Operations Administrator / CRM Administrator Division Enrollment Department/Office Sr. VP Enrollment Management Position Summary St. Catherine Universityand theEnrollment Management Divisioninvite applications for anEnrollment Operations Administrator. This is a regular, full-time position.

Our Enrollment Division connects potential students with their educational dreams and drives enrollment in our colleges. TheEnrollment Operations Administratorincreases our ability to engage with prospective students by maximizing the university’s AdmissionCRMsystem and its effectiveness in admissions business processes, including lead generation, application nurturing and yield efforts to support the university’s ability to achieve its enrollment goals. The role, in partnership with IT, will advance an analytics-driven approach to guide admission, financial aid and marketing and communication initiatives and ensure the accurate, consistent seamless flow of data to support critical business objectives. Responsibilities are to:
  • In partnership with Enrollment and IT, hold primary responsibility for the platform on which the university annually manages more than 175,000 inquiry records and 7,000 application records leading to the enrollment of nearly 2,000 students each year.
  • Maximize Slate functionality in the use of admission and marketing business processes.
  • Collaborate with Enrollment Management leadership to continuously develop and implement admissions workflow improvements and enhancements in the Slate platform.
  • Partner with IT on the implementation of system changes, integration needs and reporting analytics
  • Design processes, develop reports, and provide analysis and functional requirements to utilize business intelligence for continuous improvement of admission business processes during the stages of lead generation, application cultivation and yield activities.
  • Establish policies and procedures in partnership with IT to ensure accuracy, consistency and reliability regarding data, its effective use and reporting.
  • Monitor data integrity of prospect and applicant records.
  • In partnership with IT, implement new features, or updating existing ones, to maximize the effectiveness of the St. Kate’s Slate instance and other enrollment technology.
  • Provide training for new and current Slate users.
  • Maintain user and business process procedures and guidelines.
  • Ensure the effective functionality of all admission decision processes within Slate.
  • Lead the operational management of all aspects and components of Slate such as Slate page layouts, record types, portal management, admissions rounds and workflows, and aligning them with changes in admissions programs, procedures and workflows.


St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherineenrolls studentsin certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats. Minimum Qualifications
  • Bachelor’s degree
  • Three years of experience working in college admissions or a related service setting
  • Two years of experience as aCRMuser or super-user
  • Two years of experience working with relational databases in administering or operating an admissionsCRM
  • Experience leading teams to collaborate effectively and deliver results
  • Experience creating successful and positive collaborations with multiple stakeholders when there are competing priorities
  • Experience using data and data practices to create solutions that are rooted in best practice.
  • Experience firmly communicating policies or practices where the format and content are easy for colleagues to adopt and implement.
  • Experience working in an environment where analysis of results drives rapid change to goals and system adjustments.
Preferred Qualifications
  • Two years of experience with SlateCRMsystem management and customizations, and experience building on-line forms, process builders and data integrations.
  • Two years of experience working withSQL, Java,HTMLor similar scripting, software development and reporting tools.
  • Two years of experience implementing best practices for AdmissionsCRMusers, including system documentation, user training, data integrity and integration between systems.
  • Strong analytical capabilities and ability to use data for ongoing operational effectiveness.
  • Understanding of enrollment management processes data architecture and compliance relevant to higher education regarding data usage.
  • Two years of supervisory experience and management of cross-functional project teams.
  • Experience creating a variety of reports, proposals and training documents.


We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service. EEO Statement St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us athr@stkate.eduor 651-690-6565. Application instructions for STAFF VisitSt. Kate Careersto apply. Three references and successful completion of a background check will be required for employment. For information, contact John Pyle atjapyle395@stkate.edu. Application deadline is August 2, 2021.

Given the way campus life inherently puts people in close proximity to each other, including residence and dining halls, classrooms, and gatherings, the University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations.St. Catherine University is requiring all students, faculty (including adjuncts contracted for the fall semester and beyond), staff, and residents age 12 and older to complete theirCOVID-19vaccination series unless the University approves a medical or religious accommodation or other accommodation/exemption as required by applicable law. New employees must submit vaccination documentation or be approved for an exemption/accommodation before beginning work. For more information, visitstkate.edu/coronavirus-info/vaccine.

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace


Our university is a proud member of the Upper MidwestHERCand is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.
Posting Number 20210128-STAFF Posting Start Date 06/21/2021 Application Deadline 08/02/2021 Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. *HRQ: What is your highest level of completed education?
    • Some high school
    • High school diploma or GED
    • Some college
    • Associate's degree
    • Bachelor's degree
    • Some graduate school
    • Master's degree
    • ABD
    • Professional degree (e.g., JD, MD)
    • Doctoral degree
  2. *HRQ: For any education beyond high school, please list the degree or certification and the area of focus.

    (Open Ended Question)

  3. *How many years of full-time experience do you have as an admissions CRM user or developer?
    • None to some
    • One year
    • Two years
    • Three years
    • Four years
    • Five years or more
  4. *Do you have an understanding of undergraduate and graduate admissions?
    • Yes
    • No
  5. *What CRM / relational database(s) have you used? Identify whether you were a user or developer for each.

    (Open Ended Question)

  6. *HRQ: St. Kate’s is committed to making Inclusive Excellence a reality and has identified “Drive a Culture of Inclusive Excellence” as one of six priorities in the strategic plan. Give a specific example of how you have promoted a culture that values diversity, equity and inclusion in your current or recent role(s).

    (Open Ended Question)

  7. *HRQ: Are you presently legally authorized to work in the United States for any U.S. employer? Please be aware that St. Catherine University is only able to consider candidates who are authorized to work in the United States.
    • Yes
    • No
  8. * Given the way campus life inherently puts people in close proximity to each other, including residence and dining halls, classrooms, and gatherings, the University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations. St. Catherine University is requiring all students, faculty (including adjuncts contracted for the fall semester and beyond), staff, and residents age 12 and older to complete their COVID-19 vaccination series unless the University approves a medical or religious accommodation or other accommodation/exemption as required by applicable law. New employees must submit vaccination documentation or be approved for an exemption/accommodation before beginning work. For more information, visit stkate.edu/coronavirus-info/vaccine.

    We include this information to ensure that candidates are aware of and acknowledge understanding of the new requirement.
    • I have read and understand the requirement.
  9. *HRQ: St. Catherine University welcomes applications from candidates who are traditionally under-represented. We are happy to consider candidates who are currently in possession of a temporary work visa, however, please be aware that we do not offer employment visa sponsorship. Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
    • Yes
    • No
    • Maybe
  10. *HRQ: Can you perform the essential functions of this position with or without accommodation?
    • Yes
    • No
  11. *HRQ: How did you hear about this opportunity?
    • St. Catherine University website
    • St. Catherine University employee
    • Academic Jobs
    • American College Personnel Association (ACPA)
    • Association of Catholic Colleges/Universities
    • Association of Student Affairs at Catholic Colleges and Universities
    • Chronicle of Higher Education
    • College or University website
    • Council of Independent Colleges
    • DisabilityConnect.com
    • Diverse: Issues in Higher Education
    • DiversityConnect.com
    • Facebook
    • Google Jobs
    • HigherEdJobs
    • Higher Education Case Managers Association (HECMA)
    • Higher Education Recruitment Consortium (HERC)
    • Hispanic Outlook on Education Magazine
    • IMDiversity
    • Indeed
    • Inside Higher Ed
    • Insight Into Diversity
    • Latinos in Higher Ed
    • LGBTConnect.com
    • LGBTQ in Higher Education
    • LinkedIn
    • Minnesota College Professionals Association
    • Minnesota Council of Nonprofits
    • MinnesotaWorks.net/Minnesota Workforce Center
    • Minority Jobs
    • NAFSA: Association of International Educators
    • National Association of Independent Colleges and Universities
    • National Association of Student Personnel Administrators (NASPA)
    • National Conference on Race and Ethnicity (NCORE)
    • OutandEqual.com
    • People of Color in Higher Education
    • Pioneer Press
    • Pollen Midwest
    • Saint Paul Chamber of Commerce (SPACC)
    • SimplyHired.com
    • Star Tribune
    • StudentAffairs.com
    • Twin Cities Senior Student Affairs Officers listserv
    • Twitter
    • VeteransConnect.com
    • Women in Higher Education
    • ZipRecruiter
    • Other
Applicant Documents Required Documents
  1. Resume
  2. Cover Letter
  3. Professional Reference Contact Information
Optional Documents
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