Program Coordinator, IT Frontliners

Requisition ID: req3244

Job Title: Program Coordinator, IT Frontliners

Department: IT Frontliners

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: $50,253.00

Job Description:

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision.

We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The Program Coordinator, Frontliners works closely with faculty and students in the flexible classroom across Campuses. This position collaborates with various teams across the College, ensuring students achieve their course goals and objectives of the course by providing technology support in the flexible classrooms, ensuring proper inventory levels, and assisting with issues as they arise.

CORE COMPETENCIES REQUIRED

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Continuous Learning, Guiding Interactions, Coaching and Decision Making

ESSENTIAL JOB FUNCTIONS

Program Coordination

Coordinates and oversees support of eighteen (18) flexible classrooms at the College and RLCs. Ensures connectivity of the laptops to wi-fi.
Ensures all printers are connected to the network and available for printing in the classroom. Ensures the classroom as all supplies necessary for the semester Wipes down and cleans all equipment before each semester.

Maintains inventory of paper in each room. Maintains/adds computer equipment/accessories supplies to be accessible from the in-classroom cabinets, as needed.

Maintains records and documentation and prepares reports reflecting program progress, status, and related information.

Instructor Support

Coordinates with Central Scheduling to acquire the names of instructors teaching in each of the flexible classrooms.

Emails all instructors at the beginning of each semester the responsibilities of the flexible classroom.
Advises instructors on ensuring the laptops are put back in the laptop cart,, accessories are put back in the cabinet and locked up.

IT Support

Communicates with the network administrator/s any issues with connectivity with wi-fi or printer. Ensures that network administrator/s are aware if other classrooms are having the same issue or if the issue is localized.

Coordinates with the network administrator/s on successful resolutions. Maintains a spreadsheet of issues with laptops. Coordinates communication with the applicable vendors and other departments for repair or replacement.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES AND RESPONSIBILITIES

Attends all required department meetings and training. Other duties as required. Regular, predictable, and punctual attendance is required.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.

While performing duties for this job, the employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks.

Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls.

Employee converses verbally or manually with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 50 pounds.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices.

Employee is occasionally exposed to dirt, dust, debris, smells and outdoor weather conditions when moving or installing equipment.

Employee is occasionally exposed to minor cuts, burns, or other incapacitating injury and risk of electrical shock. Employee is occasionally exposed to fumes or airborne particles.

Knowledge, Skills and Abilities

Knowledge of : analyzing networking issues; troubleshooting and drawing technical conclusions; virtual machines; job software programs; application of technical skills in area of specialization.

Skill in: excellent verbal and written communication; organization; customer service; conflict resolution; general typing; operating job equipment; planning, scheduling and organizing work; general typing.

Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; gain consensus and collaboration across many business units; explain complex concepts to users of various experience levels; generate enthusiasm; communicate with all levels of management and staff; work independently, demonstrating initiative; maintain accurate and complete work records; coordinate multiple activities and tasks; exhibit flexibility in work schedule and job tasks; apply technical and analytical applications.

Minimum Qualifications:

High School Diploma or GED. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.

Preferred Qualifications: Associate’s Degree in Information Technology, Computer Science or a related field