Requisition ID: req3244
Job Title: Program Coordinator, IT Frontliners
Department: IT Frontliners
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Community colleges are uniquely positioned to respond to workforce
needs and make higher education an affordable reality. There has
never been a better time to join a two-year college, and there’s no
better place to do it than at Columbus State. A laser focus on
student success and a partnership mindset have established Columbus
State as a key talent provider in a thriving regional economy, and
a premier community college that is changing the nation’s education
and workforce landscapes.
With more than 46,000 students across two campuses, at several
regional learning centers, and online, Columbus State is the
nation’s only institution recognized as an Achieving the Dream
(ATD) college, an AACC Guided Pathways institution, and a
participant in The Right Signals Initiative through the Lumina
Foundation. Columbus State employees at all levels benefit from an
engaging, collaborative, and supportive culture that rewards
innovation and vision.
We provide competitive compensation, comprehensive benefits, and
professional development opportunities. We are dedicated to
ensuring that the diversity of Columbus State faculty and staff
reflects that of our students and region. We are proud to be a
central part of a community that embraces differences and
celebrates the many cultures, beliefs, and lifestyles that define
Columbus, Ohio is also home to The Ohio State University and more
than 30 other colleges and universities as well as the headquarters
of multiple Fortune 500 companies. Columbus is one of America’s
fastest-growing cities, offering a wealth of cultural experiences,
dining, entertainment, shopping opportunities, and more. That’s why
Central Ohio residents find living here so fulfilling, both
professionally and personally.
To perform this job successfully, an individual must be able to
perform the essential job functions satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential job functions described in this position
Since every duty associated with this position may not be described
herein, employees may be required to perform duties not
specifically spelled out in the job description, but which may be
reasonably considered to be incidental in the performing of their
duties just as though they were actually written out in this
The Program Coordinator, Frontliners works closely with faculty and
students in the flexible classroom across Campuses. This position
collaborates with various teams across the College, ensuring
students achieve their course goals and objectives of the course by
providing technology support in the flexible classrooms, ensuring
proper inventory levels, and assisting with issues as they
CORE COMPETENCIES REQUIRED
Professionalism, Managing Work, Continuous Improvement,
Customer/Student/Employee Focus, Collaboration, Quality
Orientation, Continuous Learning, Guiding Interactions, Coaching
and Decision Making
ESSENTIAL JOB FUNCTIONS
Coordinates and oversees support of eighteen (18) flexible
classrooms at the College and RLCs. Ensures connectivity of the
laptops to wi-fi.
Ensures all printers are connected to the network and available for
printing in the classroom. Ensures the classroom as all supplies
necessary for the semester Wipes down and cleans all equipment
before each semester.
Maintains inventory of paper in each room. Maintains/adds computer
equipment/accessories supplies to be accessible from the
in-classroom cabinets, as needed.
Maintains records and documentation and prepares reports reflecting
program progress, status, and related information.
Coordinates with Central Scheduling to acquire the names of
instructors teaching in each of the flexible classrooms.
Emails all instructors at the beginning of each semester the
responsibilities of the flexible classroom.
Advises instructors on ensuring the laptops are put back in the
laptop cart,, accessories are put back in the cabinet and locked
Communicates with the network administrator/s any issues with
connectivity with wi-fi or printer. Ensures that network
administrator/s are aware if other classrooms are having the same
issue or if the issue is localized.
Coordinates with the network administrator/s on successful
resolutions. Maintains a spreadsheet of issues with laptops.
Coordinates communication with the applicable vendors and other
departments for repair or replacement.
Diversity, Equity and Inclusion
Fosters and maintains a safe environment of respect and inclusion
for faculty, staff, students, and members of the community.
OTHER DUTIES AND RESPONSIBILITIES
Attends all required department meetings and training. Other duties
as required. Regular, predictable, and punctual attendance is
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions described in
this position description.
While performing duties for this job, the employee regularly
exhibits digital dexterity when entering data into computer,
frequently sits for extended periods of time, and occasionally
stands and walks.
Employee occasionally reaches with hands or arms and stoops,
kneels, crouches or crawls.
Employee converses verbally or manually with others in person and
by telephone. Vision demands include close, detailed vision when
focusing on computer screen. Employee occasionally lifts or exerts
force up to 50 pounds.
Typical office environment. Regular exposure to moderate noise
typical to business offices.
Employee is occasionally exposed to dirt, dust, debris, smells and
outdoor weather conditions when moving or installing
Employee is occasionally exposed to minor cuts, burns, or other
incapacitating injury and risk of electrical shock. Employee is
occasionally exposed to fumes or airborne particles.
Knowledge, Skills and Abilities
Knowledge of : analyzing networking issues; troubleshooting
and drawing technical conclusions; virtual machines; job software
programs; application of technical skills in area of
Skill in: excellent verbal and written communication;
organization; customer service; conflict resolution; general
typing; operating job equipment; planning, scheduling and
organizing work; general typing.
Ability to: develop and maintain effective working
relationships with associates, vendors, students, telephone users
and general public; maintain confidential and sensitive
information; use good judgement; gain consensus and collaboration
across many business units; explain complex concepts to users of
various experience levels; generate enthusiasm; communicate with
all levels of management and staff; work independently,
demonstrating initiative; maintain accurate and complete work
records; coordinate multiple activities and tasks; exhibit
flexibility in work schedule and job tasks; apply technical and
High School Diploma or GED. State Motor Vehicle Operator's License
or demonstrable ability to gain access to work site(s). An
appropriate combination of education, training, coursework and
experience may qualify a candidate.
Preferred Qualifications: Associate’s Degree in Information
Technology, Computer Science or a related field