Database & ERP Administrator

Menlo College
California, United States
Salary Commensurate with experience
Closing date
Sep 26, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time
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Job Details

Menlo College

Atherton, CA 94027


Database & ERP Administrator


Reporting to the Chief Information Officer, the Database & ERP Administrator is responsible for the management and administration of our central administrative system, currently Jenzabar One. Systems that connect to the ERP, either directly or indirectly via data transfer, are also supported by this position. This currently includes financial aid software (PowerFAIDS), meal cards (CBORD Odyssey), development (Virtuous CRM), Salesforce, and enrollment management (Jenzabar Recruitment Manager). In addition, the Administrator facilitates data transfer between the above systems and those primarily administered or managed by other personnel or campus units; for example, Schoology, ID Card systems, student insurance systems, and campus safety and alerting systems. The Database and ERP Administrator is also responsible for generating reports or facilitating data access needs, as appropriate, by various departments and end-users on campus, for example, Finance or Institutional Research personnel. The Administrator works closely with both technical and non technical personnel and given the broad access to institutional and student data, must be able to maintain the full trust of senior leadership.


Principal Duties and Responsibilities

• Support and lead business process improvement through the higher-level use of Jenzabar

• Work collaboratively with campus departments to plan goals and priorities for Jenzabar data

• Maintain, configure, optimize, and troubleshoot all aspects of the Jenzabar One application, its related databases, and other supporting software solutions

• Work collaboratively with all campus departments to establish and/or maintain seamless data integrations with Jenzabar. Dependent databases and systems include PowerFAIDS, OCLC, CBORD Odyssey, Schoology/MOLE, eCampus, OnGuard, CASHNet, Ascension, AlertMedia, Virtuous CRM, and JRM.

• Review patches, features, and upgrades related to all College databases and apply them as needed

• Manage database user accounts (setup, policy, security, and access)

• Review, recommend, develop, and modify standards, policies, procedures, and technical documentation

• Proactively recommend database process improvements and efficiencies, train users as appropriate

• Keep documentation (including necessary passwords) up to date, secure, and accessible in the designated OIT repository(s)

• Perform regular database analyses and cleaning to ensure data health, integrity, stability, and system availability

• Perform capacity planning, configuration, performance monitoring, security, troubleshooting, as well as backup and data recovery of systems and databases

• Responsible for ensuring systems are maintained with the latest updates/patches while ensuring system stability and minimizing downtime impacts on users

• Explore solutions and identify a protocol to support the data warehousing and ETL needs of the campus

• Serves as principal database expert for the campus, providing advice for customer needs

• Serves as the primary technical liaison to Jenzabar and other relevant database vendors

• Maintain high-level of customer service in dealing with and responding to database-related end-user requests

• Perform other duties as assigned


To be successful in this role, you will

• Possess the ability to work with others in a professional and courteous manner

• Have a continuous improvement mindset

• Be proactive, self-directed, and results-oriented, with the ability to define and execute projects independently

• Be able to successfully manage competing priorities and deliver results across the board while minimizing downtime

• Successfully delegate or escalate issues to appropriate OIT staff, and follow up to ensure customer satisfaction

• Be a positive OIT team member by fostering excellent communication and collaboration skills, celebrating individual and team successes, recognizing, and utilizing our diverse skills, and contributing to team projects

• Demonstrate commitment to the mission of Menlo College by protecting college data and resources, identifying and reporting IT Security concerns, modeling customer service and communication skills, and building and supporting services that contribute to the success of our students


Required Skills and Qualifications

• Bachelor’s degree in a relevant field; MS preferred

• 5+ years of direct, on-the-job experience with Microsoft SQL database administration, configuration, and performance analysis or equivalent combination of experience and training; preferably in a higher education environment

• Demonstrated experience with Jenzabar

• Solid knowledge of and experience with writing SQL queries and scripts.

• Extensive experience with database and cloud hosting security protocols

• Experience defining and documenting functional and technical requirements/specifications

• Excellent verbal and written communication skills in both technical and non-technical subjects

• Strong quantitative, analytical, and problem-solving skills

• Ability to develop a vision for future database needs and to develop appropriate plans to meet these needs

• Willingness to troubleshoot, administer, and/or integrate new systems as they are adopted by Menlo College

• Ability to maintain knowledge of new and current technology and trends

• Working knowledge of Salesforce

• Able to work occasional evenings and weekends


Application Instructions

Interested and qualified candidates should submit a resume and cover letter via email to:

Menlo College

Attn: Human Resources

1000 El Camino Real

Atherton, CA 94027

or via email to:


Review of applications will begin immediately and continue until the position is filled.


Menlo College is an Equal Opportunity Employer with a strong commitment to diversity.

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