Receptionist (ASA II)/Career Center

Receptionist (ASA II)/Career Center
California State University, San Bernardino


Job No: 501403
Work type: Staff
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time




About CSUSB

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

• Build your future
• Work with the best
• Be your authentic self
• Focus on you
• Make a lasting impact
• Work for a purpose that is greater than your own
• Bring everything you are, become everything you want

Department Summary

The Career Center offers premier programs and services at our San Bernardino campus, located in the foothills of San Bernardino, and our Palm Desert campus located in the Coachella Valley. We empower students and alumni to develop a lifelong skillset for an ever-changing labor market through exploration, programming, and experiential learning opportunities to meet their personal and professional goals. We partner with local and national industry leaders to offer specialized programming, distinctive resources, and tailored events for over 20,000 current students as well as countless alumni across the Inland Empire and beyond.


Job Summary

Under general supervision from the Director of the Career Center, the incumbent will provide front desk reception and customer service. The incumbent will also manage the Executive Director's calendar and phone line. Coordinate and make arrangements for meetings, conferences, travel, and reporting.

Typical Activities:

• Answer multi-line telephone and greet incoming guests to the Career Center;
• Oversee Career Center electronic communications and send responses to general inquiries;
• Create communication templates;
• Train Career Center student assistants in phone etiquette, Outlook calendar usage, and front desk customer service;
• Supervise student assistants;
• Check-in student and alumni appointments and drop-in visits;
• Verify student and alumni enrollment, graduation date, and contact information;
• Maintain a clean and professional-looking reception area;
• Oversee Career Center calendars;
• Order general office supplies and place general office orders;
• Maintain and arrange an appointment schedule and manage the calendar of the executive director;
• Answer telephone extensions and make outbound calls;
• Coordinate and make arrangements for meetings, conferences, travel, and concur reporting;
• Oversee emails daily and prepare appropriate email responses;
• Plan and organize the annual staff retreat;
• Prepare agendas for weekly staff meetings;
• Record meeting minutes and maintain agendas;
• Other duties as assigned.

Employment Status: Full-time, "non-exempt" probationary position (with the possibility of converting to permanent status).

Talent Acquisition: *The initial review of applications will begin on August 11, 2021.


Work Schedule

Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.


Key Qualifications

Excellent communication and interpersonal skills (including being a good listener) to interact and communicate effectively with faculty, staff, students, and external constituencies, both verbally and in writing.

Ability to manage multiple projects independently in a fast-paced organization with competing priorities and distractions.

Ability to use high-level discretion and maintain a high level of confidentiality in handling problems of a sensitive nature and security of confidential records.

Working knowledge of and ability to operate standard office equipment and technology including, but not limited to, desktop computer, laptop, tablets, multi-function copier, and printer.

Demonstrated proficiency inability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties.

Education and Experience

• High School diploma or its equivalent AND two years of experience in general office clerical or secretarial work or the equivalent.

Preferred Experience

• Front desk reception and customer service.
• Experience maintaining and arranging an appointment schedule and managing the calendar of an executive director.
• Experience with coordinating, planning, and making arrangements for meetings, conferences, travel, and reporting.

Salary

Anticipated Hiring Range: $2,912.00 - $3,100.00 monthly

Classification Salary Range: $2,912.00 - $4,592.00 monthly


Statement of Commitment to Diversity

In our commitment to furthering knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experiences. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. In addition to a personal commitment and involvement, the president may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to effectively implement the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)



To view full description and to apply, visit: https://www.csusb.edu




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