Front Office Support (ASA II) / Services to Students with
California State University, San Bernardino
Unit 7 - CSUEU - Clerical and Administrative
Support Services, Administrative, Probationary, Full Time
California State University, San Bernardino is a preeminent center
of intellectual and cultural activity in Inland Southern
California. Opened in 1965 and set at the foothills of the
beautiful San Bernardino Mountains, the university serves more than
20,000 students each year and graduates about 4,000 students
annually. CSUSB reflects the dynamic diversity of the region and
has the most diverse student population of any university in the
Inland Empire. Seventy percent of those who graduate are the first
in their families to do so.
At CSUSB, you can:
Build your future
Work with the best
Be your authentic self
Focus on you
Make a lasting impact
Work for a purpose that is greater than your own
Bring everything you are, become everything you want
The Office of Services to Students with Disabilities (SSD) is
committed to providing eligible students accommodations that ensure
equal access to learning and equal opportunity for academic
success. SSD also works with its student advisory board as well as
CSUSB faculty and staff to raise campus-wide awareness of issues
related to disability, accessibility, and equity.
Since 1978, CSUSB has experienced dynamic growth in its population
of students with disabilities. At California State University, San
Bernardino (CSUSB) there are over 1,000 students with verified
disabilities served by the SSD office. SSD provides the necessary
support services instrumental for the achievement of chosen
academic goals. Services are critical to a student's success;
therefore, needs are assessed on an individual basis. This highly
personalized approach has enabled SSD to successfully help
thousands of students achieve their chosen academic goals.
Under direct supervision, the incumbent will provide direct
services to students with disabilities and related staff/faculty
support of facilitating student services, including clerical and
administrative support. The incumbent will perform receptionist
duties (answering telephones and greeting visitors); filing of
documents; processing mail; typing forms, letters, and memos;
drafting reports and correspondence, and performing other clerical
duties as assigned. The incumbent will assist in training student
employees in front office procedures. Facilitates the Alternative
Furniture accommodation. These tasks require daily interaction with
support staff involved in coordinating services, SSD counselors,
and the SSD Director.
: Full-time, "non-exempt",
probationary (with the possibility of converting to
First Review Deadline:
This position will remain
open until filled. Applicants will be reviewed beginning August 11,
Monday through Friday 8:00 am - 5:00 pm, some Saturdays may be
In addition to Position Skill Level I knowledge and skill
requirements, work assignments typically require:
Experience to be proficient in performing most or all work
General working knowledge of applicable university
infrastructure, policies, and procedures.
Thorough knowledge of office methods, procedures, and
Fluency in using standard office software packages.
Thorough knowledge of English grammar, punctuation, and
Ability to learn, interpret independently, and apply a variety
of complex policies and procedures.
Able to identify deviations from applicable policies.
Ability to apply independent judgment, discretion, and
initiative to address problems and develop practical, thorough,
and, at times, creative solutions.
Ability to perform standard arithmetic functions of a
transactional nature, including tracking and comparing data.
Work often involves front-line contacts with a variety of
campus and community individuals requiring active problem solving
and effective interpersonal skills.
Demonstrated competence in effectively presenting standard
information in writing.
Demonstrated competence in understanding, interpreting, and
communicating procedures, policies, information, ideas, and
Must be able to drive and operate a golf cart and a
Education and Experience
Entry to this classification requires fundamental written and
oral communication skills, including a sound foundation in English
grammar, spelling, and punctuation; an ability to understand
standard office procedures; an ability to operate standard office
equipment; an ability to learn office technology systems; an
ability to perform basic mathematical calculations; and typing and
keyboard skills. Basic knowledge of applicable university
infrastructure, policies, and procedures. Ability to identify and
solve standard problems and refer more complex problems to
appropriate staff. Fundamental writing and presentation skills to
effectively communicate standard information. Ability to respond to
routine inquiries and explain standard policies and procedures to
others. These qualifications would normally be obtained through
completion of a high school program or its equivalent and some
experience in an office environment.
Applicant must possess the ability to work cooperatively with a
diverse campus community. Have the ability to interpret and apply
program rules and regulations; ability to reason logically; ability
to use initiative and resourcefulness. Must be able to work with
disabled populations, pay attention to detail, have the ability to
follow through, and be familiar with PC-based programs.
High School diploma or its equivalent AND two
(2) years of experience in general office clerical or secretarial
work or the equivalent.
Working knowledge of the practices and activities related to
services to students with disabilities.
Familiarity with software programs and technology.
Anticipated Hiring Range: Minimum: $ 2,912.00 Maximum: $
Classification Salary Range: Minimum: $ 2,912.00 Maximum: $
Statement of Commitment to Diversity
In our commitment to furthering knowledge and fulfilling our
educational mission, California State University, San Bernardino
seeks a campus climate that welcomes, celebrates, and promotes
respect for the entire variety of human experiences. In our
commitment to diversity, we welcome people from all backgrounds,
and we seek to include knowledge and values from many cultures in
the curriculum and extra-curricular life of the campus community.
Our commitment to work toward an environment that values diversity
requires that we create, promote, and maintain activities and
programs that further our understanding of individual and group
diversity. We will also develop and communicate policies and
promote values that discourage intolerance and
The concept and dimensions of diversity are to be advanced and
incorporated into every aspect of university activity, including
student life, the curriculum, teaching, programs, staffing,
personnel training practices, research, community services, events,
and all other areas of university endeavor.
Dimensions of diversity shall include but are not limited to, the
following: race, ethnicity, religious belief, sexual orientation,
sex, gender identity, gender expression, ability, socioeconomic
status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with
the university as a whole. In addition to a personal commitment and
involvement, the president may use the University Diversity
Committee, campus administrators, faculty, staff, and students as
well as other members of the campus community to effectively
implement the philosophy and intent of this statement.
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with the CSU. Failure to satisfactorily complete the
background check may affect the application status of applicants or
the continued employment of current CSU employees who apply for the
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements outlined in CSU
Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran
This position may be "Designated" under California State
University's Conflict of Interest Code. This would require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within 6 months of assuming office and
every 2 years thereafter. Visit the Human Resources Conflict of
Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination,
Sexual Harassment, and Sexual Violence, including Domestic
Violence, Dating Violence, and Stalking. This requires completion
of Sexual Violence Prevention Training within 6 months of assuming
employment and on a two-year basis thereafter. (Executive Order
To view full description and to apply, visit: https://www.csusb.edu