CO Sr. Medical Office Coordinator
- Employer
- Johns Hopkins University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Date posted
- Jul 27, 2021
View more
- Position Type
- Administrative, Student Affairs, Health Services
- Employment Type
- Full Time
The Ophthalmology Department seeks aSenior Medical Office Coordinator who will report to Division Manager and coordinate daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. Also provides leadership and knowledge of financial clearance system for the division. This role provides direct support to clinical staff on operational and administrative tasks including those related, but not limited to: templating, authorizations, scheduling, registration, ordering, electronic medical record usage and special projects. The Medical Office Coordinator serves as resource in a team focused environment, addresses patient questions and concerns as well as resolves issues promptly and accurately. They will use electronic medical record system to document all interactions with patients, work with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication and supplies as wel as will act independently with professionalism and efficiency.
Specific Duties & Responsibilities:
- Supports two providers as well as support the division manager in all administrative tasks including reimbursements and other admin tasks.
- Acts as subject matter expert for practice regarding insurance information, both government and commercial.
- Obtains pre-certification/authorization and/or referrals, single case agreement, enrollment in drug co-pay assistance programs as required by payors for clinical procedures, services, medication, and supplies.
- Educates patients authoritatively about their coverage and payment responsibilities.
- Ensures patients understand and sign necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, private contracts, etc.).
- Collects payment/s from patients prior to services as needed. Follows protocol for time of service collections.
- Documents insurance information in the patient’s electronic medical record system accurately.
- Schedules new and follow up appointments for patients as related to prior authorization requirements, timelines, expectations, etc.
- Reviews schedules in advance to verify that scheduled procedures and services that require pre-authorization by payors have been obtained.
- Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.
- Orders and obtains special medical supplies on as needed basis.
- Acts as point person for questions from interdisciplinary divisions such as the Call Center.
- Resolves patient questions promptly. Involves other divisions as needed (e.g. Billing).
- Retrieves and responds to incoming faxes.
- Acts on medical record requests which arrive directly for the division. Ensures that all relevant outside medical records are received and scanned in advance of appointment. Ensures that physician gets medical records in advance per protocol as appropriate.
- Monitors In-Basket messages daily. Resolves if possible. Routes and/or reminds clinical staff as needed.
- Provides support to Fellows secondary to Fellowship program coordinator.
- Assists clinic personnel in scheduling and rescheduling patient appointments as needed.
- Participates in tasks needed to ensure compliance with regulatory requirements.
- Monitors flow of office for improvement opportunities.
- Performs other duties as assigned.
Minimum Qualifications(Required)
High School Diploma/GED.
- Three (3) years progressively responsible medical office experience.
- Medical terminology required.
- Intermediate computer and proofreading skills required.
- Experience in the Johns Hopkins system strongly preferred.
Additional education may be substituted for up to one year of experience. JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Preferred Qualifications:
- Two years college or equivalent work experience.
- One year work experience required in a similar service-oriented industry.
- Two years related ophthalmology/JHH system work experience strongly preferred.
- Experience in the Johns Hopkins system strongly preferred.
- Knowledge of medical insurance coverage preferred.
- Medical terminology and average computer skills preferred.
- Additional education may be substituted for up to one year of experience, to the extent permitted by the JHU equivalency formula.
Special Knowledge, Skills & Abilities:
Service Excellence:
-
Treats patients, family
members, physicians, and guests with courtesy and
respect.
Represents Johns Hopkins
in a professional and positive manner.
Complies with standards
of behavior in compliance with JHU policy.
Complies with JHU dress
code to ensure a professional appearance.
-
Consistently works in a
positive and cooperative manner with fellow
staff.
Assists other employees
in the performance of their assignments as directed by the
Manager.
Seeks out opportunities
to help rather than waiting to be asked.
Considers the impact of
personal actions on other staff throughout the
organization.
Demonstrates flexibility
to perform duties wherever volume deems it necessary within the
system.
-
Demonstrates sound
judgment by taking appropriate actions regarding questionable
findings or concerns.
Investigates and follows
through on orders or requests for service or
information.
Consistently evaluates
self work and determines if further steps are needed to meet job
expectations.
Takes initiative to do
or redo inadequate or incomplete work of self or
others
Ensures compliance with
regulatory standards.
-
Consistently
demonstrates ability to respond to changing situations in a
flexible manner in order to meet current needs, such as
reprioritizing work as necessary.
Minimizes non-productive
time and fill slow periods with activities that will help prepare
to meet the future needs of the Practice (education, organizing,
assisting others).
Organizes job functions
and work area to be able to effectively complete varied assignments
within established time frames.
Consistently
demonstrates ability to take the initiative to make
decisions/choices without direct supervision.
-
Demonstrates knowledge
and understanding of all policies and procedures and ability to
reference them from appropriate books and
manuals.
Ensures that the
practice is operated in an efficient and cost effective manner by
adhering to office attendance policies as documented on the
Employee Manual.
-
Knows the formal and
informal departmental goals, standards, policies and procedures
that may include some familiarity of other departments within the
school/division.
Is sensitive to the
interrelationship of both people and functions within the
department.
Will function as a
member of a team working to promote a problem-solving atmosphere
and cohesive and effective teamwork between all levels of
personnel.
- Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.
Classified Title:
Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Hourly Pay Rate Range:$17.59 - $24.80/hr
(commensurate with experience)
Employee group: Full Time
Schedule:Monday - Friday, 8:30a-5p
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Retina Service
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity
Employer
Note: Job Postings are updated daily and remain online until
filled.
EEO is the
Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.
EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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