Norlin Library Circulation Evening & Weekend Coordinator

Job Summary

The University of Colorado Libraries encourages applications for a Norlin Circulation Evening & Weekend Coordinator ! This position provides user-centered customer service and assistance at a variety of in-person service points in Norlin Library as well as virtual services. This position works closely with other services partners to ensure consistent service and collaborates to improve practices as needed. This position supervises the Norlin services points during evening and weekend operational hours and oversees student employees during that time.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

• Include
• Empower
• Connect
• Learn
• Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.

Diversity Statement

We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our commitment to diversity and inclusivity .

What Your Key Responsibilities Will Be

Provide User-Centered Customer Service

• Staffs in-person service points in Norlin library.
• Staffs Libraries-wide virtual services including chat and email.
• General patron services - circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals.
• Patron account assistance - fines, replacements, discrepancies, etc.
• Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.).

Collaborate with Other Section and Team Members and other Services Partners

• Monitor and evaluate current services, procedures, practices, and documentation for improvements.
• Makes suggestions and recommendations when necessary.
• Works closely with Libraries Security by providing support for security for library facilities.
• Stays up to date with any changes.

Supervise Norlin Service Points and Oversee Student Employees During Weekend and Evening Operational Hours

• Work on-site during weekend and evening operational hours.
• Works closely with other weekend and evening service point supervisors to ensure successful scheduling and collaboration.
• Coordinate and maintain in-person desk.
• Provide supervision of student personnel during weekend and evening operational hours at Norlin.
• Train student personnel in circulation procedures and policies as needed.
• Works closely with Norlin circulation student supervisor to provide feedback on students and training needs.
• Work closely with Libraries Security as main services contact on weekends and evenings.

What You Should Know

Shifts for this full-time position will include Saturday days and evenings Sunday through Tuesday during the academic year. The final hours are flexible, with the possibility of one day being remote. Hours may vary during summer, intersessions, and holidays, depending on hours of library operation.

Evening shifts may qualify for shift-differential pay.

What We Can Offer

The salary range for this position is $34,000 to $36,000 annually.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be Engaged. Be Supportive. Be Boulder.

What We Require

• One year of experience in an occupational field related to the work assigned to the position. Appropriate education will substitute for the required experience on a year-for-year basis.

• Colorado residency.

What You Will Need

• Excellent customer service skills.
• Ability to advocate and cultivate an environment of diversity, inclusion, and respect.
• Excellent communication skills.

What We Would Like You To Have

Experience using the circulation module of an integrated library system (ILS).

Special Instructions

To apply, please submit the following materials:

1. A current resume that includes date ranges and whether the position was full-time or part-time.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
3. DD-214 for veteran applicants.
   • Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to recruiting@colorado.edu or send via fax at 303-492-4693 and reference the job to which you are applying.
4. If using the educational substitution for experience: proof of degree or transcripts.

We may request references at a later time.

Please apply by August 10, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: recruiting@colorado.edu