User Services Specialist

Chatham University

User Services Specialist, Information Technology Services

Chatham University has an immediate opening for a User Services Specialist. As a staff member of the Information Technology Services (ITS) department, the User Services Specialist is a member of the Helpdesk team. The successful candidate will be responsible for supporting all levels of campus users, located at multiple campus locations, in the use of technology resources. The candidate will be required to work shifts to cover all hours of operation including evenings, weekends and events; be responsible for acquiring technical certifications in repair from Apple, Dell, and Hewlett Packard; deliver and setup of classroom media equipment.

This newly vacant position will add to Chatham's mission "to prepare students to build lives of purpose, value and fulfilling work...by preparing graduates to be informed and engaged citizens in their communities; to recognize and respect diversity of culture, identity, and opinion; and to live sustainably." Building on this mission, Chatham is committed to creating a supportive and inclusive learning, living and working environment for all members of the campus community. Learn more at: www.chatham.edu .

Key Duties and Responsibilities:

• The User Services Specialist works as part of the campus Helpdesk to answer, log, and assign priorities consistent with the campus service level agreements for all user support calls, emails, and walk-ins to the Helpdesk
• Works with vendor support channels to report/repair/replace hardware
• The User Services Specialist instructs campus users by providing training to students, faculty and staff in the use of computer hardware, software and network services; training may be done one-on-one, in groups, or through written documentation

Qualifications:

• Bachelor's degree in Information Technology or Computer Science or related discipline or equivalent work experience.
• Competence using PC and MAC computer hardware and software in classroom, lab, office, and residential settings.
• Ability to have a flexible schedule, work nights and weekends, when necessary.

Founded in 1869, Chatham University has an enrollment of over 2,200 students across over 60 undergraduate and graduate programs in our areas of excellence: sustainability & health, the arts & sciences and business & communications. Chatham has consistently been named a College of Distinction and a "Best College" by U.S. News & World Report, and--as the alma mater of environmental icon, Rachel Carson (Class of '29)--is perennially ranked as one of the greenest colleges in the United States by Sierra Magazine and the Princeton Review.

Chatham consists of the School of Health Sciences; the Falk School of Sustainability & Environment; the School of Arts, Science and Business; and the School for Continuing & Professional Studies.

Located in Pittsburgh, PA--one of the country's most livable cities and great college towns--Chatham is spread across three distinct locations: the historic arboretum, Shadyside Campus; Chatham Eastside in the fast-growing East End; and Eden Hall Campus, one of the world's most sustainable campuses.

For a complete job description and to apply visit:

www.chatham.edu/careers

Follow the instructions to complete the application process.

To ensure full consideration, please submit a cover letter addressing the qualifications of the position, professional resume, and contact information for three professional references.

Chatham University offers competitive salary, an excellent benefits package, including tuition remission for qualified personnel, and a generous retirement plan.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.

Full Job Description