Coordinator II

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Working Title Coordinator II Department Student Financial Assistance Compensation Title Financial Aid Coordinator II/One-Stop Center Team Leader Position Number 30000397 Position Status Regular Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year. Hours per Week 37.5 hours, additional hours as needed throughout the year Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position
The Financial Aid Coordinator II/One Stop Center Team Leader position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid. This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors on-going needs of students and parents.

This position will also support the mission and vision of the newly established One-Stop Center by leading, managing and supervising the day-to-day planning, operation and problem solving of a rotating five to ten person team of One-Stop Student Service Agents and Student Service Assistants. The One-Stop team provides a wide variety of incoming phone services performed in the Office of Admissions, Bursar, Student Financial Assistance and Registrar. Primary Responsibilities
The following are primary responsibilities:
1. Deliver exceptional student service in person, on the telephone and via email to support all students (face-to-face and online)
2. Serve as lead point of contact for online students (review, reconcile and process aid)
3. Lead, manage and supervise daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage)
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations
6. Process dependency appeals, professional judgement and budget adjustments
7. Perform other duties as assigned Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.

Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.

All interested applicants must fill out an online staff/professional application and electronically attach their resume. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Minimum Education Acceptable Equivalency Preferred Education Bachelor's Degree Minimum Experience 2 years Salary $36,835.50 Annual Salary Pay Grade S68
Requisition Number 2021S1407 Job Open Date 07/27/2021 Job Close Date Open Until Filled Yes Quick Link https://jobs.nku.edu/postings/10563 Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Do you have higher education/customer service experience?
   
   (Open Ended Question)
   
   
2. Please list all computer programs and software you are comfortable using.
   
   (Open Ended Question)
   
   
3. What is the highest level of education attained?
   
   (Open Ended Question)
   
   

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References