This position’s emphasis is to provide a one-stop HR service to
employees, applicants, and annuitants who need assistance with
their benefits, promotional opportunities, payroll, employment,
etc. This position also assists with processing of all background
checks and tuition waivers. The employee is expected to work with
outside vendors to complete employment verifications. Reports
directly to the Business Administrative Associate and provides
support to other HR units.
Duties and Responsibilities (generally)
Minimum Required Qualifications for this position
- Greet all visitors to HRS and determine nature and purpose of
- Assist customers with answering routine questions regarding all
aspects of employment services. o May direct and/or escort
customers to destination within HR.
- Provide customers with information regarding HR, campus
services, and employee services.
- Refer more complex inquiries to appropriate HRS departments
- Assists in composing routine documents for campus and/or for
signature from the B/AA or other professionals within Human
- May assist employees in filling out forms (applications, I-9,
W-4, direct deposit, tuition waivers, etc.) either on paper or
- Reviews all office mail, including confidential items, apart
from a few staff members, date stamps, identifies, and distributes
the mail to appropriate HR personnel.
- Uses independent judgment to determine which HRS employee
should receive any non-standard items; distributes and coordinates
- Orders supplies for all HR areas through Materials Management.
Maintain inventory counts for office supplies (break room supplies,
paper, toner, etc.).
- Handles deliveries from Central Receiving to the Office of
- Miscellaneous office duties including, but not limited to;
maintaining point of contact for the shredding company, contact for
copy machine counts, toner supply and repair calls, contact for
work orders for building maintenance, plumbing, electrical, office
equipment, heating and/or phone issues.
- May perform related duties as assigned.
1. High school graduation or equivalent
2. Any combination totaling 18 months from the following
(a) responsible work experience in customer services, public
relations, office administration, business and financial
operations, healthcare administration or other closely related
(b) college coursework as measured by the following conversion
table or its proportional equivalent:
• 30 semester hours equals 1 year (12 months)
• 60 semester hours equals 2 years (24 months)
Specialty Factors (Additional Required Qualifications)
Education and Experience Preferred
List the knowledge, skills, and abilities critical to the
performance of this position.
- Previous office support, including receptionist duties.
- Working knowledge of Microsoft Office products
- Clerical experience
- Customer service experience
M - F 8-4:30
Minimum Pay Rate (Hourly or Monthly)
Hiring Rate Information
Actual hiring rate is commensurate with experience, education, and
internal equity; position includes a robust benefits package to
Priority Review Date
Special Instructions to Applicants
Link to Department Homepage
- Fully complete the Education and Work History sections
of the application. Be specific on your entire work history,
including employment dates and duties for all positions
held. Applicable part-time work experience will be considered
toward qualifying for this position, however, it will be converted
to a full-time equivalency to determine combined length of
- If you have education and/or training in excess of what is
required, we encourage you to upload your unofficial
- After the posting has closed, your submission will be reviewed
to determine if you meet the minimum qualifications for the
classification, including any specialty factors associated with
this particular position.
- Please monitor your e-mail for further information regarding
your application. Emails will be generated from
CivilServiceTesting@niu.edu . Please add these
emails to your address book to ensure timely delivery of any future
- We STRONGLY recommend that contact information used in your
online profile be personal use, not professional/work information:
personal email address, home address, and phone numbers. The
information you provide is used to make contact on search updates,
department referrals and interviews, etc. We must be able to relay
sensitive and important information in a way that protects your
privacy concerning job search activity, now and in the future.
- ALL QUALIFIED CANDIDATES WILL BE SCHEDULED TO COME TO THE
NIU DEKALB CAMPUS TO TAKE A STATE UNIVERSITIES CIVIL SERVICE
EXAMINATION . At the time of testing, you will be
required to present a photo ID. NOTE : If you have
previously tested for this classification and wish to rewrite the
exam to improve your score and register position, please contact
and include Customer Service Assistant 1921 in the subject line by
the posting deadline.
- Required documentation noted in the posting such as driver’s
license, licensures, or certifications MUST be presented at
the time of examination.
- If eligible for Veteran’s Preference Points,
DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable
Discharge MUST be uploaded to this application in order
to receive the maximum eligible points on the Civil Service
- After testing of all qualified applicants has been completed
for this position, the names with the top three scores will be
referred to the hiring department for interview.
- Click on
Customer Service Assistant for more information including
salary ranges, typical duties, minimum acceptable qualifications,
and testing requirements.
- Please click Human Resource
Services – Benefits for detailed information about Northern
Illinois University’s benefits package.
- Employment is contingent upon your passing a criminal
background investigation. You may not begin work until the criminal
background investigation results have been received and cleared by
- Regular office related duties
- Sitting for extended periods of time
- Using computer/electronic equipment for extended periods of
- Occasional lifting and moving items weighing up to 25 lbs.
In accordance with applicable statutes and regulations, NIU is an
equal opportunity employer and does not discriminate on the basis
of race, color, national origin, ancestry, sex, religion, age,
physical and mental disability, marital status, veteran status,
sexual orientation, gender identity, gender expression, political
affiliation, or any other factor unrelated to professional
qualifications, and will comply with all applicable federal and
state statutes, regulations and orders pertaining to
nondiscrimination, equal opportunity and affirmative action.
The following person has been designated to handle inquiries
regarding the non-discrimination policies:
Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
Is Background Check Required
In compliance with federal law, all persons hired will be required
to verify identity and eligibility to work in the United States and
to complete the required employment eligibility verification
document form upon hire.
NIU remains committed to ensuring that its recruitment and
application procedures include full opportunities for applicants
with disabilities. Employment opportunities will not be denied to
anyone because of the need to make accommodations for a person’s
disability during either the application or interview process. An
applicant who believes they require an accommodation to participate
in the employment process due to a disability may request that
accommodation through the Accommodation Request Form
. For further assistance,
please contact the office of Affirmative Action, Equal Opportunity
and Education ( AAEOE ) at email@example.com
Clery Act Information
NIU provides information regarding campus security, personal and
fire safety, including topics such as: crime prevention, emergency
response procedures and crime reporting policies, in addition to
crime and fire statistics for the most recent three calendar years.
The Annual Security Report containing security and safety
information is available at www.safety.niu.edu/clery or by
contacting the University Police Department and Public Safety
Department at 815-753-9628 to receive a hard copy. The Annual Fire
Safety Report is available at www.niu.edu/clery/fire_report.pdf or
by contacting the Environmental Health and Safety Department at
815-753-0404 to receive a hard copy.
Required fields are indicated with an asterisk (*).
- * If applicable, have you attached a copy of your DD214, DD215,
NGB22, or DD256 for consideration of Veterans Preference Points?
The copy submitted should reflect the status of discharge in order
to be considered.
Please rate your level of professional work experience in
customer services, public relations, office administration,
business and financial operations, healthcare administration or
other closely related experience.
- Work experience not directly related to the job function
- Work experience at a minimum level of competency relevant to
the job function described, requiring some assistance and
- Work experience at a high level of competency relevant to the
job function described, performed independently.
- * Please provide the name of the employer and the dates of
employment where you gained this experience. Please note that this
information must be verified on an NIU application and/or
(Open Ended Question)
- Resume/Curriculum Vitae
- Cover Letter
- List of at least 3 References
- Military Discharge Documents ONLY
- Transcripts (unofficial with official required at hire)
- Transcripts #2 (unofficial with official required at hire)