The Police Communications Operator I operates telephone, radio, and
computer systems involving computerized radio dispatching.
Florida Gulf Coast University is committed to establishing and
maintaining an inclusive working and learning environment in which
students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of the campus life
reflect a diverse, multi-cultural, and international
At FGCU, we collectively stand against any individual or group that
practices any form of racism, discrimination, intolerance, hate
expressions, or disrespect. We are committed to preparing students
to understand, live among, appreciate, and work in an inherently
diverse country and world made up of people with different ethnic
and racial backgrounds, religious beliefs, abilities, ages, gender
identities, sexual orientations, socio-economic status, cultural
traditions, family statuses, and military backgrounds. FGCU strives
to hire great people from a wide variety of backgrounds, not just
because it’s the right thing to do, but because it makes our
University stronger. The University community recognizes the
importance of a diverse and inclusive institution and holds these
ideals as paramount for the current and future success of the
We seek colleagues who promote and embrace diversity, equity, and
inclusion. We encourage individuals from diverse backgrounds to
apply for this position as we believe that our University will grow
and move forward through a commitment of equality for all.
Typical duties may include but are not limited to:
• Receives and evaluates calls requesting police assistance of both
emergency and non-emergency natures.
• Inputs and transmits call information using the communications
and dispatch systems.
• Contacts appropriate parties to notify of complaints and/or
• Operates two way radio to dispatch calls to public safety units
and to receive and communicate information.
• Monitors the field position and activities of department
• Transmits requests for emergency services and retrieves various
data and records.
• Checks driver’s license records, vehicle registrations, stolen
article files, warrants, criminal histories, and missing person
• Monitors alarm systems and notifies personnel upon
• Prepares various logs, reports and forms.
• Performs other job-related duties as assigned.
Additional Job Description
High school diploma or equivalent.
Two years of relevant full-time experience using computer systems
for entering, updating, and retrieving information.
Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
State NCIC/FCIC certification or ability to obtain within three
months of employment.
Florida State certified 911 Public Safety Telecommunicator or
ability to obtain within twelve months of employment.
Proficiency in typing with a minimum of 35 wpm.
Valid driver’s license.
Experience with 911, police, fire, or emergency medical
Knowledge, Skills & Abilities
Knowledge of local, state, and federal communication laws.
Knowledge and proficiency with Microsoft Office (Word, Excel, and
Knowledge of law enforcement agencies in Lee, Collier, Charlotte,
Glade, Hendry, and Sarasota counties.
General knowledge of transit policies and procedures pertaining to
Knowledge of fire and intrusion alarm monitoring systems and
Excellent interpersonal, verbal and written communication
Ability to operate office equipment including a multi-line
telephone system, two-way radios, and video display
Ability to operate personal computers with proficiency and learn
new applications and systems.
Ability to listen to and understand information presented through
spoken words and sentences, retrieve facts, derive meaning, and
draw valid conclusions.
Ability to interact in a professional manner with a diverse group
of staff, faculty, students, and the community in a
Ability to function effectively in high stress emergency
Ability to properly record police services provided, maintain
records, and prepare reports and other written materials.
Ability to take initiative to plan, organize, coordinate, and
perform work in various situations when numerous and diverse
demands are involved.
Ability to exercise flexibility, good judgment, and
Ability to thrive in an organization that values the diversity of
its student body and workforce and actively promotes equality and
Salary Range: - $15.57 - $16.52 per hour ($32,500- 34,500
**Special Instructions to Applicants:
The written exam for applicants will be held on Saturday morning,
September 11th, 2021 on the FGCU campus. Eligible candidates will
be contacted by Human Resources via email to schedule.
FGCU is an EOE AA /F/Vet/Disability Employer.