Information Technology Consultant - Career
Unit 9 - CSUEU - Technical Support Services,
Probationary, Full Time, Information Systems & Technology
This is a full-time, permanent (probationary) position.
This position may require the incumbent to be on-call 24/7 to
assist with system maintenance and/or resolving emergency or urgent
issues. The incumbent is required to maintain contact with their
campus outside of their normal working hours on a regular basis per
the applicable Collective Bargaining Agreement requirements. Remote
contact shall include telephone, cell phone, wireless data access
device, remote monitoring of any hardware or software device,
and/or electronic mail notification regarding the status of a
Conditions of Employment
Satisfactory completion of a background check (including a criminal
records check) is required for employment. CSU will make a
conditional offer of employment, which may be rescinded if the
background check reveals disqualifying information, and/or it is
discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
Application Deadline & Salary
The application review date will begin Wednesday, August 4, 2021,
and remains open until Wednesday, August 25, 2021.
The salary range for this classification is: $4,372 - $10,792
Under the general supervision of the Director of User and Access
Services, the incumbent will provide technical computing support to
faculty, staff, and administration for applications software,
Windows and Apple operating systems, and client connectivity
software. The incumbent will diagnose hardware and software
problems and perform corrective action to resolve them, install,
configure, and test new PC and Mac computers, iPads, and
peripherals, configure workstations, Laptops, and printers for
connectivity to the campus network, and enter detailed information
on call resolution in the call tracking database. The incumbent
will have knowledge of virtual desktop infrastructure, remote
access applications, such as ManageEngine and Microsoft Intune. The
incumbent will work in a team environment and should be highly
skilled at working on a variety of Apple hardware, software, and
Required Education and Experience:
Education: Bachelor's degree in computer science, information
systems, educational technology, communications, or related fields,
or similar certified coursework in applicable fields of
Experience: At least three years working experience as an
information technology consultant or in a customer service
environment supporting different platform computers hardware and
Education: Continuing education/professional training classes in
Apple and Microsoft Office applications and operating systems
Experience: Experience working in a higher education environment is
preferred. Experience creating a knowledge base technical
documentation for future reference using cloud base applications
such as Dropbox, OneDrive, Goggle Doc, etc.
Required Knowledge, Skills, and Abilities:
- The incumbent should have an in-depth knowledge of Apple
hardware, software, and applications and basic knowledge of JAMF,
Intune, etc. (examples: Mac Pro, MacBook Pro, iMac, MacBook Air, OS
X's, and iOS's), Windows software, and applications (examples:
XPNista/Windows 7, Windows 10), and other devices.
- General knowledge of Microsoft Office suite (Word, Excel,
PowerPoint, Access, Outlook, etc.), Microsoft Forefront Anti-Virus,
and Virtual Desktop Infrastructure, Dropbox, and Zoom.
- General knowledge of network connectivity, integration,
configuration, and protocols (TCP/IP).
- Knowledge of wired and wireless-based local area networks.
- General knowledge of mobile device management products.
- Ability to convey information of a technical nature in an
understandable manner to a diverse user community.
- Ability to answer basic technical questions and solve problems
- Ability to troubleshoot, diagnoses, and solve common user
- Ability to install, configure, maintain, troubleshoot, and use
Windows and Apple applications and operating system software.
- Ability to troubleshoot network and email client connectivity
- Ability to work effectively and cooperatively with others in both
ordinary and pressured situations.
- Ability to work independently and in teams and to maintain
positive work relationships with co-workers.
- Ability to communicate clearly, both in writing and orally, and
to follow written and oral instructions.
- Ability to work in a noisy office environment.
50% Provide technical computing support, both over the telephone,
remote connection Using ManageEngine or Bomgar and in the field to
faculty, staff, administrators, and students on campus-standard
applications software. Provide technical support on Windows, Mac,
and virtual desktop infrastructure operating systems, and client
connectivity software for on and off-campus as well as for the
virtual environment, network, and email access. image, configure
and test new PC and Mac workstations, thin clients, Laptops, iPads
and peripherals, and software. Transfer data files and set up
access for sharing folders and Dropbox. Diagnose hardware problems,
perform corrective action and resolve or arrange for repair.
Install, troubleshoot and resolve software problems, such as O365,
DropBox, Zoom, and DLL error and other applications. Explain
diagnostic messages and provide assistance in using help menus and
virus detection and other Endpoint Security software. Work with
other campuses technical staff to identify and resolve hardware,
software, and network problems. (Note: The incumbent should be
highly skilled at working on a variety of Apple hardware, software,
and apps and basic knowledge of JAMF, Intune, etc.
20% Connect workstations and other devices to campus network
troubleshoot and resolve connectivity problems, including problems
with network cables, network cards, and software, hardware, and
other App configuration, and be able to work with the vendor
technical support. Install and configure network printers for
Windows and Apple products. Use network test equipment and
appropriate test procedures for problem-solving, as needed.
20% Enter detailed information on call resolution in our IT ticket
tracking database such as Service Now and document the process and
procedures. Check ticketing system for new job assignments on a
daily basis, close calls in a timely manner, and refer problems to
immediate supervisor or leads. Prepare other administrative
paperwork, such as purchase requisitions for supplies and parts, as
10% Additional duties as assigned by the supervisor, which may
include participation in large campus-wide projects that involve
work with technical staff from other departments. Other duties as
California State University, Dominguez Hills, is strongly committed
to achieving excellence through a diverse workforce.
California State University Dominguez Hills is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran status.
For more information or definition of these terms, please
Individuals with disabilities requesting accommodations under the
Americans with Disabilities Act (ADA) may call the Human Resources
Office at (310) 243-3771.
Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/
, or by calling University Police at (310) 243-3639. Upon
appointment, all candidates must furnish proof of eligibility to
work in the U.S.
The California State University is Smoke and Tobacco-Free. Smoking,
Vaping, and other Tobacco use are Not Permitted anywhere on
University property. Education Code 42356, CCR Title 5, Article
Applications Close: 04 Aug 2021
To apply, visit: https://careers.csudh.edu/en-us/job/503321/information-technology-consultant-career