Information Technology Consultant - Career

Information Technology Consultant - Career

Job No: 503321
Work Type: Staff
Location: Dominguez Hills
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology



Position Information

This is a full-time, permanent (probationary) position.

This position may require the incumbent to be on-call 24/7 to assist with system maintenance and/or resolving emergency or urgent issues. The incumbent is required to maintain contact with their campus outside of their normal working hours on a regular basis per the applicable Collective Bargaining Agreement requirements. Remote contact shall include telephone, cell phone, wireless data access device, remote monitoring of any hardware or software device, and/or electronic mail notification regarding the status of a campus system.

Conditions of Employment

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Application Deadline & Salary Information

The application review date will begin Wednesday, August 4, 2021, and remains open until Wednesday, August 25, 2021.

The salary range for this classification is: $4,372 - $10,792 monthly.

Major Duties

Under the general supervision of the Director of User and Access Services, the incumbent will provide technical computing support to faculty, staff, and administration for applications software, Windows and Apple operating systems, and client connectivity software. The incumbent will diagnose hardware and software problems and perform corrective action to resolve them, install, configure, and test new PC and Mac computers, iPads, and peripherals, configure workstations, Laptops, and printers for connectivity to the campus network, and enter detailed information on call resolution in the call tracking database. The incumbent will have knowledge of virtual desktop infrastructure, remote access applications, such as ManageEngine and Microsoft Intune. The incumbent will work in a team environment and should be highly skilled at working on a variety of Apple hardware, software, and apps.

Qualifications

Required Education and Experience:

Education: Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.

Experience: At least three years working experience as an information technology consultant or in a customer service environment supporting different platform computers hardware and software.

Preferred Qualifications:

Education: Continuing education/professional training classes in Apple and Microsoft Office applications and operating systems software.

Experience: Experience working in a higher education environment is preferred. Experience creating a knowledge base technical documentation for future reference using cloud base applications such as Dropbox, OneDrive, Goggle Doc, etc.

Required Knowledge, Skills, and Abilities:

- The incumbent should have an in-depth knowledge of Apple hardware, software, and applications and basic knowledge of JAMF, Intune, etc. (examples: Mac Pro, MacBook Pro, iMac, MacBook Air, OS X's, and iOS's), Windows software, and applications (examples: XPNista/Windows 7, Windows 10), and other devices.
- General knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook, etc.), Microsoft Forefront Anti-Virus, and Virtual Desktop Infrastructure, Dropbox, and Zoom.
- General knowledge of network connectivity, integration, configuration, and protocols (TCP/IP).
- Knowledge of wired and wireless-based local area networks.
- General knowledge of mobile device management products.
- Ability to convey information of a technical nature in an understandable manner to a diverse user community.
- Ability to answer basic technical questions and solve problems quickly.
- Ability to troubleshoot, diagnoses, and solve common user hardware problems.
- Ability to install, configure, maintain, troubleshoot, and use Windows and Apple applications and operating system software.

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  - Ability to troubleshoot network and email client connectivity problems.
  - Ability to work effectively and cooperatively with others in both ordinary and pressured situations.
  - Ability to work independently and in teams and to maintain positive work relationships with co-workers.
  - Ability to communicate clearly, both in writing and orally, and to follow written and oral instructions.
  - Ability to work in a noisy office environment.
  
  Responsibilities
  
  50% Provide technical computing support, both over the telephone, remote connection Using ManageEngine or Bomgar and in the field to faculty, staff, administrators, and students on campus-standard applications software. Provide technical support on Windows, Mac, and virtual desktop infrastructure operating systems, and client connectivity software for on and off-campus as well as for the virtual environment, network, and email access. image, configure and test new PC and Mac workstations, thin clients, Laptops, iPads and peripherals, and software. Transfer data files and set up access for sharing folders and Dropbox. Diagnose hardware problems, perform corrective action and resolve or arrange for repair. Install, troubleshoot and resolve software problems, such as O365, DropBox, Zoom, and DLL error and other applications. Explain diagnostic messages and provide assistance in using help menus and virus detection and other Endpoint Security software. Work with other campuses technical staff to identify and resolve hardware, software, and network problems. (Note: The incumbent should be highly skilled at working on a variety of Apple hardware, software, and apps and basic knowledge of JAMF, Intune, etc.
  
  20% Connect workstations and other devices to campus network troubleshoot and resolve connectivity problems, including problems with network cables, network cards, and software, hardware, and other App configuration, and be able to work with the vendor technical support. Install and configure network printers for Windows and Apple products. Use network test equipment and appropriate test procedures for problem-solving, as needed.
  
  20% Enter detailed information on call resolution in our IT ticket tracking database such as Service Now and document the process and procedures. Check ticketing system for new job assignments on a daily basis, close calls in a timely manner, and refer problems to immediate supervisor or leads. Prepare other administrative paperwork, such as purchase requisitions for supplies and parts, as needed.
  
  10% Additional duties as assigned by the supervisor, which may include participation in large campus-wide projects that involve work with technical staff from other departments. Other duties as assigned.
  
  Closing Statement
  
  California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.
  
  California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:
  
  https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
  
  https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
  
  Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.
  
  Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.
  
  The California State University is Smoke and Tobacco-Free. Smoking, Vaping, and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9
  
  
  Applications Close: 04 Aug 2021
  
  To apply, visit: https://careers.csudh.edu/en-us/job/503321/information-technology-consultant-career
  
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