Academic Advisor-Champlain College Online
About Champlain College:
Founded in 1878,
Champlain College is a private, baccalaureate institution that
offers professionally focused master's, bachelor's and associate's
degree programs and professional certificates on campus, online and
abroad. Champlain College was named the #1 "Most Innovative School"
in the North in U.S. News & World Report's "America's
Best Colleges" 2016 ranking and holds steady at #14 in the overall
list of "Best Regional Colleges in the North." It was listed in
Princeton Review's 2015 editions of "The Best 376 Colleges" and
"353 Green Colleges." Champlain is a national leader in educating
students to become skilled practitioners, effective professionals
and global citizens.
The College is located in picturesque Burlington, Vermont, which
is consistently ranked as one of the country's most livable small
cities. Burlington was recently ranked #1 by A&E Television on
a list of the 10 cities that "have it all." Burlington was also
ranked as one of "10 Best Cities for the Next Decade" according to
Kiplinger's Personal Finance.
We encourage interested candidates to peruse our
website for more information about our work and cultural
environment. Champlain College offers a comprehensive benefits
package that includes tuition benefits, generous retirement
contributions and a professional working environment.
As Academic Advisors for the online division of Champlain College,
we have the honor of assisting in transforming careers and enhance
the lives of working adults - and adults seeking to return to the
workplace - across the country. Situated at our Lakeside Campus in
Burlington (this is not a remote position), our Academic Advising
Team is guided by a passion for empowering adult students.
This position will work collaboratively on a team of Academic
Advisors responsible for post-matriculation student services to
non-degree, certificate, undergraduate, and graduate students.
Through developing meaningful advising relationships with students
and applying knowledge of academic programs, college catalog
policies, standard operating procedures, Advisors are able to
accentuate and build upon the personal strengths of our students.
This role will:
- Build student relationships using appreciative advising
techniques to drive student engagement and retention.
- Serve all students with a distinctive coaching style and an
emphasis on appreciative inquiry.
- Assess and clarify student needs by employing active listening
skills which lead students toward self-efficacy.
- Adhere to defined outreach timelines accurately and
consistently; responding to student outreach within a 24-48 hour
- Conduct all academic advising functions while remaining
compliant to FERPA and Champlain College policies.
- Maintain the integrity and accuracy of student data and
- Apply knowledge of CCO programs, Champlain College policies,
procedures, and partner units when overcoming
- Build proficiency and/or early progress with all internal
Champlain College Online systems (Colleague, Canvas, WebAdvisor,
Google Suite, Salesforce, etc)
- Display analytical and technical skills when working within CCO
- Make data-driven decisions for student outreach and daily
- Balance job duties while efficiently managing a student
caseload, on a regular basis.
- Deliver articulate oral and written communication that meets
the needs of varying audiences including students, advising
teammates, CCO leadership, faculty, and cross-functional
- Appropriately collaborate with partner units on behalf of
- Be a promoter and steward of Champlain College.
- Inform the efforts and initiatives of the team for improving
student success, retention, and
- Celebrate change, progress, and success with students and
- Diligent adherence to the Family Educational Rights and Privacy
- Proactively advise a caseload of degree and certificate seeking
online students from acceptance to completion. Using the
appreciative advising model, build meaningful relationships that
lead to self-efficacy in students. Demonstrate understanding of
available CCO resources for students, offering proper resources
based on student needs. Accurately and consistently maintain
the integrity of the academic record. Ability to navigate internal
- Maintain focus on the retention of online students enrolled
through Champlain College Online. Includes responsibility for
student registration three times a year for fall, spring, and
summer enrollment, as well as prompt registration of newly admitted
students. Monitor student progress by effectively utilizing
data provided via dashboards to guide daily operations and
outreach. Uphold the values of Champlain College Online that
promote strengths-based engagement with students and drive toward
achieving goals, program completion, reduction of student debt,
world-class academic experience, and student
- Encourage and support students in a dynamic learning community
by having impactful advising interactions that highlight student
strengths, encourage perseverance, and provide information and
resources necessary for students to make well-informed decisions.
Develop and apply knowledge of college policies, programs, and CCO
processes to create course plans and overcome challenges. Celebrate
student success and support students toward unlocking
- Develop and apply knowledge of the CCO student experience from
a systems perspective. Establish relationships with colleagues in
CCO and partner units at Champlain College. Collaborate
appropriately with Deans, Program Directors, teammates, and partner
units to champion students' needs and interests. Build confidence
in personal strengths to drive meaningful change and outcomes for
the advising team.
Over one year of higher
education experience, or two years of professional experience.
Master's degree or higher
completion of a criminal background check is required as a
condition of employment.
Application materials must include a resume/CV and a letter of
interest (Cover Letter) specifically addressing the desired
Champlain College does not discriminate on the basis of race,
creed, color, national origin, place of birth, ancestry, religion,
age, sexual orientation, sex, gender identity, veteran or military
service status, HIVd -positive status, qualified disability, or on
the basis of any other status protected by law, and does not
discriminate in the administration of its education and admission
policies, scholarship and loan programs, employment practices or
co-curricular and other College-administered programs. Champlain
College will make reasonable accommodations for otherwise qualified
students, applicants for admission or employment, or employees.
Please contact the People Center at 802.651.5800 with questions
concerning the hiring process or future employment at Champlain
College, or if auxiliary aids or services are needed to apply for
employment at Champlain College.
Champlain College is committed to fostering an inclusive and
diverse community. Recognizing that diversity is both a reflection
of our world and a source of rich education, Champlain strives to
be diverse and inclusive in ways that reflect the world in which we
live and work. All members of the Champlain community are valued as
The College seeks candidates who, through their work and life
experiences, service to the community, teaching or research can
contribute to the diversity, inclusivity and academic excellence of
Champlain College. Please include information about how you would
contribute to these efforts and help to further this goal in your
letter of interest/cover letter.
In order to be considered for the position, you must upload a
EU Employee Data Protection Notice:
For more information and to apply, please go to