Suffolk University is a private, urban university located in the
heart of downtown Boston. Our college green is the Boston Common
and we are steps from dozens of historic sites including the Old
State House, Faneuil Hall, City Hall and the Massachusetts State
House. We have no real boundaries to our campus—Boston and Suffolk
Suffolk has been committed to creating an exceptional learning
experience since 1906. Our vision is to be recognized as a dynamic
institution that fosters engaged learning, rigorous scholarship,
innovative thinking, and community collaboration across
disciplines. We will ensure that Suffolk graduates are versatile
and prepared for modern society and the new world market. We will
provide rich curricula, experiential learning opportunities and
professional mentoring through increased collaboration with alumni
and community partners. We will recruit, mentor, and support a
diverse faculty of teacher-scholars who are passionately committed
to preparing our students to be leaders in the global community. We
will inspire investment in a Suffolk community that is built on
ethical, forward-thinking leadership, teamwork, and
We compete for the best talent. We are an equal opportunity
employer committed to a diverse community. We are actively seeking
applicants from groups that might be under-represented because of
race/color, gender, religion, real or perceived disability,
national origin or LGBTQ status. As part of our commitment we
encourage you to complete the demographic portion of the
application in addition to submitting your cover letter and
resume/CV as it will assist us in targeting our recruitment
Please note that Suffolk University conducts background checks as a
condition of employment.
We are also committed to the well-being of our employees. Our
terrific benefits package for benefits-eligible positions include,
but are not limited to:
- Generous paid time-off programs and commitment to work-life
- Tuition free course benefits in the College of Arts and
Sciences and in the Sawyer Business School for employees with
additional tuition benefits for spouses, domestic partners, and
- Top-notch well-being care available through Harvard Pilgrim
Medical/Delta Dental and a Flexible Spending Account
- Pre-tax commuter benefit
- Employee Assistance Program that provides employees and their
family members with initial assessment, referrals and short-term
counseling for personal and work challenges
- Discounted home and auto insurance
Suffolk is excited to announce a career opportunity as the Program
Specialist for Tutoring and Peer-to-Peer Success Services (TAPPSS)
in the Division of Student Success! The Program Specialist
collaborates with the TAPPSS team in the Center for Learning &
Academic Success (CLAS) to oversee the day-to-day management of
CLAS tutoring programs. The Program Specialist coordinates bridge
tutoring & discussion sessions for specific courses with
international pathway students enrolled. The Program Specialist
also recruits and oversees TAs for first-year experience courses in
the College of Arts & Sciences and the Sawyer Business School
(CAS-101 & SBS-100). Additionally, the Program Specialist
manages and oversees the CLAS Marketing Art & Design Scholars
to market CLAS services to the Suffolk community and the English
Language Learner (ELL) Support Scholars to market CLAS services to
emerging multilingual students, both international and
- Coordinates the Conversation Sessions/Bridge Tutor Program:
- Staffs, schedules, and trains bridge tutors for specified
- Liaises with the INTO Suffolk staff to select courses in need
of bridge tutors.
- Communicate with faculty teaching courses with bridge tutors
regarding the tutor’s role inside and outside the classroom.
- Oversees CLAS Marketing, Art & Design team to market CLAS
- Oversees marketing and promotion for the CLAS across print,
web, and social media platforms.
- Works with the CLAS marketing team to create schedules for all
tutoring and group support programs.
- Communicates to faculty and students the tutoring and group
support services offered each semester.
- Assists the Director of Tutoring & Peer-to-Peer Success
Services in overseeing the first-year experience TA program:
- Recruits, trains, and oversees TAs for first-year experience
courses (CAS-101 & SBS-100).
- Communicates with the CAS & SBS dean’s offices and faculty
to coordinate the TA role inside and outside the classroom.
- Coordinates TA training and check-ins.
- Oversees the CAS TA Coordinator and the SBS TA
- Monitors the expenditure of first-year experience TA
- Day-to-day co-managing of tutoring program:
- Manages appointment changes, including canceling, rescheduling,
and blocking time with an intimate knowledge of tutor expertise and
- In conjunction, other CLAS staff supports and mentors CLAS peer
and professional tutors.
- Co-facilitates weekly tutor training and monthly all-employee
- Directly oversees Art & Design Grad Fellow.
- Oversees bridge tutors.
- Supervises a team of Marketing Art & Design scholars &
ELL support scholars (sub-groups of the Geno A. Ballotti
- Oversees first-year experience TAs and TA coordinators.
- Assists in creating tutor schedules for 1-on-1 tutoring as well
as drop-in services. In coordination with the INTO-Suffolk program,
schedules English language workshops, English language tutoring,
and English language drop-in services.
- Inputs schedules and expertise into our management system each
- Assists in day-to-day scheduling adjustments in our
- Assists with the recruitment and oversight of the Geno A.
Ballotti Scholar Program.
- Co-organizes with the McNair Scholar’s administrative team and
the Tutoring & Peer-to-Peer Support Services team the Annual
McNair-Ballotti Symposium offered each April.
- Co-organizes tutor participation in the New England Peer
Tutoring Association (NEPTA) conference each spring.
- Oversees the accuracy and timely updating of the CLAS content
on the Suffolk University website.
- Oversees the social media accounts for the CLAS and uses these
platforms to promote CLAS services.
- Performs Early Alert outreach.
- Represents Tutoring & Peer-to-Peer Success Services team on
DSS committees as needed.
- Other duties as assigned.
Master’s degree preferred. Excellent communication, interpersonal,
and time management skills. Must be detail-oriented. Ability to
work well as part of a team and individually. Working knowledge of
Microsoft Office software, social media platforms, and willingness
to learn new software as needed. STEM background is a plus.
Previous tutoring center or writing center experience (especially
as a tutor) and experience working with college-level students are
a plus. CRLA certification, a plus. Experience with EAB Navigate,
TutorTrac, or another tutor management system, a plus. Experience
with Constant Contact and Qualtrics, a plus. Evening and weekend
work may be occasionally required.
Suffolk University does not discriminate against any person on the
basis of race, color, national origin, ancestry, religious creed,
sex, gender identity, sexual orientation, marital status,
disability, age, genetic information, or status as a veteran in
admission to, access to, treatment in, or employment in its
programs, activities, or employment. Suffolk University is an
affirmative action, equal opportunity employer. The University is
dedicated to the goal of building a diverse and inclusive faculty
and staff that reflect the broad range of human experience who
contribute to the robust exchange of ideas on campus, and who are
committed to teaching and working in a diverse environment. We
strongly encourage applications from groups historically
marginalized or underrepresented because of race/color, gender,
religious creed, disability, national origin, veteran status or
LGBTQ status. Suffolk University is especially interested in
candidates who, through their training, service and experience,
will contribute to the diversity and excellence of the University