Program Specialist, Tutoring & Peer-to-Peer Success Services

Suffolk University
Massachusetts, United States
Salary Not Specified
Closing date
Sep 30, 2021

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Position Type
Faculty Positions, Business & Management, Marketing & Sales, Administrative, Academic Affairs, Other Academic Affairs, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time

Job Details

Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts.

Please note that Suffolk University conducts background checks as a condition of employment.

We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:
  • Generous paid time-off programs and commitment to work-life balance
  • Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children
  • Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account
  • Pre-tax commuter benefit
  • Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges
  • Discounted home and auto insurance

  • Description

    Suffolk is excited to announce a career opportunity as the Program Specialist for Tutoring and Peer-to-Peer Success Services (TAPPSS) in the Division of Student Success! The Program Specialist collaborates with the TAPPSS team in the Center for Learning & Academic Success (CLAS) to oversee the day-to-day management of CLAS tutoring programs. The Program Specialist coordinates bridge tutoring & discussion sessions for specific courses with international pathway students enrolled. The Program Specialist also recruits and oversees TAs for first-year experience courses in the College of Arts & Sciences and the Sawyer Business School (CAS-101 & SBS-100). Additionally, the Program Specialist manages and oversees the CLAS Marketing Art & Design Scholars to market CLAS services to the Suffolk community and the English Language Learner (ELL) Support Scholars to market CLAS services to emerging multilingual students, both international and domestic.

    Primary/Principal Responsibilities:


    Program Oversight:

    • Coordinates the Conversation Sessions/Bridge Tutor Program:
      • Staffs, schedules, and trains bridge tutors for specified INTO-Suffolk courses.
      • Liaises with the INTO Suffolk staff to select courses in need of bridge tutors.
      • Communicate with faculty teaching courses with bridge tutors regarding the tutor’s role inside and outside the classroom.
    • Oversees CLAS Marketing, Art & Design team to market CLAS services:
      • Oversees marketing and promotion for the CLAS across print, web, and social media platforms.
      • Works with the CLAS marketing team to create schedules for all tutoring and group support programs.
      • Communicates to faculty and students the tutoring and group support services offered each semester.
    • Assists the Director of Tutoring & Peer-to-Peer Success Services in overseeing the first-year experience TA program:
      • Recruits, trains, and oversees TAs for first-year experience courses (CAS-101 & SBS-100).
      • Communicates with the CAS & SBS dean’s offices and faculty to coordinate the TA role inside and outside the classroom.
      • Coordinates TA training and check-ins.
      • Oversees the CAS TA Coordinator and the SBS TA Coordinator.
      • Monitors the expenditure of first-year experience TA funds.
    • Day-to-day co-managing of tutoring program:
      • Manages appointment changes, including canceling, rescheduling, and blocking time with an intimate knowledge of tutor expertise and disposition.
      • In conjunction, other CLAS staff supports and mentors CLAS peer and professional tutors.
      • Co-facilitates weekly tutor training and monthly all-employee meetings.


    • Directly oversees Art & Design Grad Fellow.
    • Oversees bridge tutors.
    • Supervises a team of Marketing Art & Design scholars & ELL support scholars (sub-groups of the Geno A. Ballotti Scholars).
    • Oversees first-year experience TAs and TA coordinators.


    Operations Management:

    • Assists in creating tutor schedules for 1-on-1 tutoring as well as drop-in services. In coordination with the INTO-Suffolk program, schedules English language workshops, English language tutoring, and English language drop-in services.
    • Inputs schedules and expertise into our management system each semester.
    • Assists in day-to-day scheduling adjustments in our systems.
    • Assists with the recruitment and oversight of the Geno A. Ballotti Scholar Program.


    Events Management:

    • Co-organizes with the McNair Scholar’s administrative team and the Tutoring & Peer-to-Peer Support Services team the Annual McNair-Ballotti Symposium offered each April.
    • Co-organizes tutor participation in the New England Peer Tutoring Association (NEPTA) conference each spring.


    CLAS/DSS Responsibilities:

    • Oversees the accuracy and timely updating of the CLAS content on the Suffolk University website.
    • Oversees the social media accounts for the CLAS and uses these platforms to promote CLAS services.
    • Performs Early Alert outreach.
    • Represents Tutoring & Peer-to-Peer Success Services team on DSS committees as needed.
    • Other duties as assigned.


    Master’s degree preferred. Excellent communication, interpersonal, and time management skills. Must be detail-oriented. Ability to work well as part of a team and individually. Working knowledge of Microsoft Office software, social media platforms, and willingness to learn new software as needed. STEM background is a plus. Previous tutoring center or writing center experience (especially as a tutor) and experience working with college-level students are a plus. CRLA certification, a plus. Experience with EAB Navigate, TutorTrac, or another tutor management system, a plus. Experience with Constant Contact and Qualtrics, a plus. Evening and weekend work may be occasionally required.

    Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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