Responsible for maximizing occupancy in the residence halls.
Develops and implements policies and procedures, establishes
priorities and objectives, and generates innovation for University
Housing. Provides assistance with the resolution of student and/or
parental housing issues. Facilitates the strategic planning process
for university housing.
Department Specific Essential Job Functions:
Scope and Impact:
- Occupancy Management-Supervise the Occupancy Coordinator.
Oversee room change and consolidation processes. Manage the process
for guaranteed rooms. Communicate with hall directors. Fill rooms.
Works with Learning Communities coordinator to prepare the student
portal, enter student information, and release rooms as necessary.
Track StarRez training for staff.
- Hire, train and manage the full time occupancy coordinator, who
is responsible for room changes, maintaining StarRez, and providing
reports as needed.
- Customer retention / Assessment-Supervise full time retention
specialist. Oversee retention meetings with students who intend to
break their contract. Confirming contracts with phone calls, emails
and texts. Oversee the annual planning calendar. Administer monthly
surveys and annual EBI assessment. Implement both proactive and
reactive strategies to retain student customers. Organize and
manage the review board process, which determines student
responsibility for charges and answers student inquiries about
charges. Oversee the process of distributing scholarships and
scheduling all potentially cancelling students with housing staff.
Supervise all housing assessment; distribute instruments to
customers, analyze results, and distribute results to staff.
- Desk Software and Document Imaging Oversee all desk
communication; manage communication software (TextUs, Chat,
OneNote). Oversee the continuing effort to remain paperless through
OnBase. Serve as a resource for problems that cannot be solved by
desk staff. Review results and present at monthly strategic
- Manage all direct communications to students, including e-mail,
chat, and text.
- Employee retention -Schedules events and programs related to
employee success and retention: Wellness program Book Club Social
Events Software training Implement both proactive and reactive
strategies to retain student employees and staff.
- Oversee room key distribution and code entry into Starrez.
Audit keys weekly.
- Adjust student and staff building access as necessary.
- If necessary, organize covid response and provide on call
- Room cleans
- Weekly reports
- Food delivery
- Daily communication
- Review student accounts as requested by students/parents.
- Oversee the occupancy of learning communities.
- Manage promotions, discounts, and alternative rates for
athletics and international programs. Serve as main liaison with
- Identify inefficient processes throughout the operation; lead
the process improvement process.
Responsible for the daily administrative
direction and execution of program, function, or activity within a
department. Through the quality of decision and execution, may have
significant impact within defined area. Budget Authority
Responsible for project timelines and budgets. Coordinates and
allocates resources relevant to assigned area. Limited signature
authority for purchases or payroll. Policy and Procedure
Assists and consults in developing and recommending
policies and strategic plans in the larger department. Limited
authority to implement policies/procedures within area of
responsibility. May have defined/limited ability to grant
exceptions to policy. Reports to:
reports to a Dean or
Director. In very large departments, may report to a faculty chair.
May undertake some responsibilities of the Director in their
absence. Supervisory Responsibility
departmental employees and evaluates staff performance. Generally
supervises professionals and individual contributors and may
supervise subordinate managers. Coaches & develops employees.
Promoted effective relationships and departmental culture.
Contributes through advanced knowledge,
skill, and experience. Proficient at project management, planning,
and developing goals. May directly undertake some
administrative/support tasks, though this should not exceed 30% of
the job responsibilities. Problem Solving
evaluations, and implements measures to improve quality that have
an impact at the department or divisional level. Modifies
guidelines and processes to resolve issues or problems. C
ommunication & Interaction:
Communicates guidelines for
project and service delivery. Uses diplomacy and advanced
communication skills in unstructured settings.
Qualifications / Experience Required:
Bachelor's degree or equivalent work experience that provides
extensive knowledge of fundamental theories, principles, and
concepts. Requires the application of expertise in a chosen field
to achieve results. 7+ years of experience with leading planning,
including program development and innovation, program
prioritization, and assessment. Extensive knowledge and
comprehensive understanding of functional area. Appropriate
profession accomplishments and credentials.
Master’s degree in Higher Education or related field. At least one
year of full-time Residence Life experience. Two years of database
management experience. Knowledge of assessment practices and
student developmental theories.
Must be proficient using computer software including spreadsheets
and word processing. Must demonstrate excellent analytical, written
and oral communication, and interpersonal skills. Must possess an
enthusiasm to work with diverse populations.
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.