Working Warhawk I - Help Desk Assistant

Posting Details

Classification Title
Position Title Working Warhawk I - Help Desk Assistant Job Description Preferred Qualifications
Department Information Technology Services Number of Vacancies Job Open Date 07/21/2021 Job Close Date Special Instructions to Applicants
Please upload your current or upcoming class schedule to the section titled “Student Schedule”.

Duties and Responsibilities:
Provides assistance and support via telephone, email and onsite for resetting passwords, wireless network connection, Blackboard support, printers, computers, and other equipment.
Provides proper lab sanitation and social distancing guidance and official campus policy enforcement for lab occupants as needed.
Sanitizes lab areas as students/users leave throughout the shift.

Knowledge, Skills, and Abilities:
Friendly, enthusiastic, and reliable with a willingness to learn.
Ability to commit to the work schedule established each semester and to arrive on time for work consistently.
Helpful with a customer service oriented and solution-oriented attitude.
Ability to communicate effectively and congenially in spoken and written English.
Ability to work independently with minimal supervision.

Minimum Qualifications:
Experience with computer hardware and software (desired). Quick Link https://www.jobs.aum.edu/postings/4899 Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents

1. Student Schedule

Optional Documents