Program Coordinator

Requisition ID: req3245

Job Title: Program Coordinator

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation Range: 50,253.00 - 50,253.00

Schedule: Full-Time Monday – Friday 8 am – 5pm some weekends and evenings

Job Description:

The College
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation.Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

Position Summary
The Program Coordinator, Workforce Development, supports the Workforce Innovation department of the college in facilitating community knowledge of and enrollment in a variety of short-term certificate programs that prepare individuals for careers in the regional economy. The role focuses on the student enrollment life-cycle, student services, and student success as they relate to program effectiveness and successful program delivery.

ESSENTIAL FUNCTIONS OF THE JOB

Workforce Development Program Support

Review the program offerings, business processes, marketing messaging, and the framework for individual interactions and recommend improvements based on ongoing program experience and consumer interactions.Coordinates and provides operational support for the Short-Term Certificate programs. Supports Partnerships & Programs in developing and implementing new programs, maintaining, and assessing current programs, and deleting programs not in line with institutional priorities and/or funder requirements. Tracks and categorizes routine problems that impact various aspects of successful participant enrollment into courses and takes action to highlight these issues with relevant stakeholders with the goal of securing resolutions for implementation.

Make recommendations to processes that improve program efficiencies and the student journey. Initiates program website content changes and submits same to college marketing area for upload. Offers and refers students to different college and community services that can support students with success in their program. Ensures accuracy of program website. Initiates the development of program marketing materials in coordination with key stakeholders in the college and ensures accuracy and ongoing update of same. Determines the need for and execution of the development of bi-lingual information to market the program to varying populations and in conjunction with key partners and/or established college equity and diversity program outreach goals.

Maintains communication with potential students and partners via Requests for Information (RFI) and proactively proposes changes to the communication plans for the same. Provide assistance during enrollment periods when call volume is heavy. Proactively train individuals that can assist with calls during enrollment periods.

Developing College and Community Partnership

Develops relationships with campus and community partners to expand student access to new opportunities, resources, and support networks. Models exceptional customer service, teamwork, and professionalism in all interactions with college employees, client company employees, training participants, associated project vendors and community members. Consults as needed with college financial aid and business services office. Effectively communicate student scholarship data to Financial Aid, Student Accounting and Grants Accounting.

Respond in a timely fashion to all student inquires. Communicates with community members as prospective student inquiries, current students, faculty, college staff, program funding partners, and community non-profit partners. Acts in consultative role by assisting community members seeking education with resources to overcome education barriers and gain understanding of career content for decision making. Occasionally meets with community workforce partners, non-profits, and other potential sources of students for the purpose of marketing the program to varying populations in the community under the direction of the Supervisor, Workforce Innovation.

Assists with current and potential student verification, including information on coursework enrollment requirements (examples include but are not limited to: process for securing transcripts, securing required vaccinations for clinicals, and program OSHA requirements). Possess consultative nature and ability to work with individuals with varying scenarios related to readiness for enrolling in college coursework.

Reporting & Clerical

Develops a participant intake process with an eye towards collecting information that can assist the college in enhancing program delivery and reporting on equity and diversity goals at the program level. Institutes and maintains program tracking that provides a current view of program selection, elements, and enrollment. Regularly maintains and updates a presentation of program outcomes and relevant data for use as needed.

Develops and distributes reports to funders as outlined and required. Obtains and furnishes information to identified leadership and key stakeholders in the work. Analyze key data points and design easy to read and appealing reports and documents useful to the project team and grants office that demonstrate progress on deliverables, best practices. Create or identify post-offering assessments that will verify pre-identified learning outcomes within the created education and training content.

Diversity, Equity & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES AND RESPONSIBILITIES

Manages multiple assignments of varying complexity while engaging student employees and assisting in their development, with the ability to adapt to changing needs of the College and business partners.

CORE COMPETENCIES

Professionalism, Managing Work, Continuous Improvement, Collaboration Communication, Adaptability, Continuous Learning, Customer/Student/Employee Focus, Planning & Organizing, and Guiding Interactions

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of : Customer service principles and practices. Data entry or computer usage. Elements of program or project management. Data collection and report preparation. Adult learners and non-traditional student populations.

Skill in : excellent verbal and written communication, excellent customer service; conflict resolution; general typing and data entry; planning, organizing and self-management; superior critical thinking, problem-solving, analysis, and synthesis skills; utilizing Microsoft Office and the Internet.

Ability to : work creatively, independently, and in a team environment; use good judgement; perform complex tasks and prioritize multiple projects; conduct and utilize research; maintain confidential and sensitive information; demonstrate initiative; adjust positively to work within new work structures, processes, requirements, or cultures; write and speak clearly and effectively using professional etiquette; develop and maintain effective working relationships with colleagues and stakeholders across the College and identified stakeholders, effectively work with persons of varying cultures and diversity; problem solve effectively.

PHYSICAL REQUIREMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee will regularly sit, stand, and walk for extended periods of time. Employee converses verbally with others in person, by telephone, and utilizing virtual tools such as Microsoft Teams. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee occasionally lifts or exerts force of up to 10 pounds when moving boxes, literature, and other materials.

MINIMUM REQUIREMENTS

Associate degree or equivalent experience in a similar function with effective oral and written communication abilities and previous experience in dealing with customers.

A basic understanding of IT or IT education preferred.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).