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Administrative Assistant - Office of Financial Aid, Waukesha

Carroll University
Wisconsin, United States
Salary Not specified
Start date
Jul 26, 2021

View more

Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Administrative Assistant - Office of Financial Aid, Waukesha

General Information
  • Job Title:Administrative Assistant - Office of Financial Aid
  • Location:
    • 100 N East Ave
    • Waukesha, WI, 53186
    • United States
  • Employee Type:Support Staff
  • Job Category:Financial Aid, Staff
  • Manage Others:No

  • Assist students and parents in the office or via phone in a timely and friendly manner.
  • Receive and distribute daily incoming/outgoing mail.
  • Manage and respond to office e-mail account.
  • Coordinate emails/letters regarding status of missing documents needed by students.
  • Serve as a lead worker to assist Financial Aid staff in preparing for financial aid packaging and preparing financial aid packets, mailings, and related tasks.
  • Assist with invitations and organization of financial aid visit days.
  • Coordinate the printing of office publications and forms.
  • Monitor and order office supplies when needed.
  • Coordinate the mailing of student's financial aid awards and notifications.
  • Counsel students and parents as needed on form completion, application status, etc.
  • Print and mail financial aid award revisions.
  • Complete financial aid adjustment process.
  • Perform additional duties as required.


Education and/or Experience:
  • High school graduate (diploma/GED) required.
  • Bachelor's Degree preferred.
  • Knowledge of financial aid forms, programs, etc. preferred.
  • Knowledge and skill in performing basic office procedures and practices.

Technology Skills:
  • Proficiency with Microsoft Office Suite
  • Ability to use University software to create & maintain student financial aid records

Human Relations Skills:
  • Excellent oral and written communication skills.
  • Excellent analytical, critical thinking and organizational skills.
  • Effectively and professionally communicate with staff regarding financial aid.
  • Excellent professional judgement.
    • Ability to work evenings and weekends as needed.
  • Ability to build strong relationships with leadership, management, students, parents, faculty and staff through a consultative, collaborative and active-problem solving approach.
  • Sensitivity to the needs of students, parents and colleagues.
  • Ability to effectively and professionally communicate with students and their families when appropriate.
  • Ability to work independently, prioritize tasks, organize work and meet deadlines in a fast-paced, time sensitive environment.
  • Maintain a high level of confidentiality.

To apply, please visit:

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