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Suffolk CARES Case Manager

Suffolk University
Massachusetts, United States
Salary Not Specified
Start date
Jul 1, 2021

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Position Type
Administrative, Business & Administrative Affairs, Affirmative Action & Equal Opportunity, Student Affairs, Counseling, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts.

Please note that Suffolk University conducts background checks as a condition of employment.

We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:
  • Generous paid time-off programs and commitment to work-life balance
  • Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children
  • Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account
  • Pre-tax commuter benefit
  • Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges
  • Discounted home and auto insurance

  • Description

    Suffolk University is excited to announce a career opportunity as The Suffolk CARES Case Manager! This role works directly with students. This full-time, 10-month professional position reports directly to the Assistant Dean of Students for Care and Support in the Student Affairs Office. The individual provides high-level direct support to students providing non-clinical case management. Aligned with Suffolk’s 2025 strategic plan, the Case Manager Role supports students holistically and encourages the development of student’s adaptive skills.


    80% Case Management/Outreach

    Directly outreach via phone, email, etc. to incoming care reports and schedule intake meetings with the appropriate case manager. Update and assign Maxient cases appropriately.

    Provide direct student support by managing a case-load of students and work closely with campus partners to provide resources so that students may become more academically successful. Empower students to become self-advocates and initiate change to advance their situations. Aid students in the creation of success plans that encourage them to utilize their resources on campus. Follow through on student needs. Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking.

    10% Marketing

    Creates PDF and web marketing that promotes both Suffolk CARES Program and Suffolk CARES Pantry. Provides oversight of the Suffolk CARES social media, including Instagram, Facebook, and Twitter accounts. Works directly with Assistant Director to ensure smooth communication and marketing with the assistance of student workers.

    10% Collaboration and Communication

    Collaborate with other departments throughout the University to coordinate the delivery of services and ensure student needs are met. Assess, create and implement successful methods of support to students. Meet weekly with the CARE Case Management Team and attend the CARE Team meetings where necessary. Other duties as assigned may arise as this is a fast pace role.


    • Bachelor’s degree required. Master’s degree in higher education preferred psychology, social work, counseling, or related field.
    • At least three years of progressively responsible work in Student Affairs.
    • Knowledge of University mental health, health, and support resources in order to assist students in meeting their psychosocial needs.
    • Strong knowledge of mental health, student advocacy, and crisis management.
    • Demonstrated ability to provide administrative case management, including direct contact with students, family members, and on and off-campus providers.

    Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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