Business Manager- Small Business Development Center

Position Summary 

The Small Business Development Center (SBDC) provides business consulting and training/educational services to start-up and existing businesses throughout the five-county area designated as Colorado Planning Region 9.  The Business Manager position is a multi-faceted position, splitting time between office management, client management and grant reporting.  

Minimum Qualifications 

• Experience using Microsoft Office Suite, charting, databases, presentation software   
• Excellent oral and written communication   
• Demonstrated experience managing multiple assignments   

• Customer Service experience    
• A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities   

Preferred Qualifications 

• Experience in office management and operations   
• Bachelor’s degree in business or related field   

Major Responsibilities 

Client Management   

• Scheduling clients who contact the office by phone, email and in person, for appointments with the Director and other business advisors through the Business Advisor Network.  This includes:   

• Initial client communication   
• Screening   

• Intake   
• Scheduling   
• Regular Follow-up communication   
• Impact collection   
• Client success story reporting   

• Coordination of input into our customer management database (Center IC) of client sessions, training event attendance, etc.  Enters each client as needed into Center IC, sends Request for Counseling Questionnaires (RFCs) to clients to complete, and forwards RFCs to Director for review and advisor assignment.  Once advisor assignment has been made, contact client and advisors to set up appointments.    
• Confirms appointments with advisors and clients, preparing and filing client file paperwork.   
• Initiates regular follow up communication with clients.   
• Inputs client sessions into Center IC as needed.   
• Follows client success for impact collection and success story generation.   

 Advisor Time/Grant Funding   

• Assists with preparation of grant approval and project data sheet forms submittal to Director, and once approved, submits for routing thru the FLC Grant Approval System.    
• Assists with training of Business Advisors on how to submit time sheets and input client counseling sessions into center IC for paid and In-kind reporting.   
• Collects and updates all advisor paperwork as required by FLC & LEAD Center for payment and certification/audit purposes (agreements, confidentiality, client lists, SBDC Modules for Certification, etc.).   

• Creates and maintains spreadsheets for grants to input expenses, checks each invoice and session in Center IC, and assigns expenses to appropriate grant prior to check request submission.   
• Pulls reports from Center IC and backup documentation to report grant spending for each specialty grant for quarterly submission.   
• Tracks and submits quarterly reports on paid advising time for each advisor.   
• Tracks Advisor In-Kind time and completes quarterly reports to the Director.   
• Prepare Advisor In-Kind time reports for Enterprise Zone Tax Credits and submits to the Director for approval annually.  This includes developing documentation, processing for signature approvals, etc.     

• Special Grants Tracking and Projects (assigned by the Director.)   

General   

• Books travel arrangements to events and state meetings.   

• Reallocates P-card transactions – P Card book maintenance and submission at end of FLC fiscal year.   
• Processes Check Requests, travel requests, deposits, and other financial transactions such as trainee payments for services and submits to Director for approval.    
• Assists with training and supervises students and other workers.   
• Assists with organization and staffing of meetings of the SBDC Regional Advisory Board, Business Advisor Network, Annual SBDC Holiday Reception, etc., that includes organization, presentation creation, catering, materials, and report creation.   
• Assist Executive Director and Program Manager with event planning and marketing/social media as needed.   

• Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities  
• Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.  
• Produces and remediates digitally accessible materials in accordance with FLC standards.  
• Perform other duties as assigned  

Work Conditions 

The work environment characteristics described here are representative of those that an employee can expect while  performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).  
• Ability to work in a confined area.  
• Ability to sit at a computer terminal for an extended period of time.  

Compensation  

Salary is $40,000 to $45,000 plus a comprehensive benefits package.  

 
Application Process 
A complete application packet includes: 

• Cover letter addressing interest and qualifications for position 

• Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion.  “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?” 

• Resume 
• Names and contact information for three current, professional references 

Submit materials as one PDF file via email to: 

SBDC-OfficeManager-Search@fortlewis.edu 

Application materials received by August 8, 2021, will receive full consideration. 

Position will remain open until filled. 

The successful candidate will be required to submit original, official college transcripts,  

and pass a background check. 

The College and the Community  

Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas. 

Equal Opportunity   

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment.  

To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.  

Questions about Title IX sex discrimination?  

Office of the Title 9 Coordinator  

Molly Wieser  

230 Skyhawk Station  

1000 Rim Drive  

Durango, Colorado 81301  

(970) 247-7241 wieser_m@fortlewis.edu  

Other discrimination questions?   

Office of the Equal Opportunity Coordinator  

David Pirrone  

192 Education Business Hall  

1000 Rim Drive  

Durango, Colorado 81301  

(970) 247-7182 djpirrone@fortlewis.edu  

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request. 

  * Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.  

ADAA Accommodations  

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.