Desktop Support Specialist

Classification Title:

Desktop Support Specialist

Job Description:

UF Information Technology (UFIT) is currently seeking an entry level Desktop Support Specialist to join Academic Technology - Technology Support Services, a unit within UFIT, to provide accurate, timely, and sustainable solutions to end user computing and networking problems of basic to moderate nature to ensure end user productivity.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The primary responsibilities are:

• Assisting end users with getting set up on supported equipment and software.
• Familiarizing end-users with how to use the equipment and software.
• Assisting end users with resolving software issues pertaining to supported software.
• Installing and physically moving computers, printers, and other end user technology devices, including installing designated system imaging and application software.
• Troubleshooting and resolving entry-level problems as well as providing entry-level maintenance for computers, printers, and other end user technology devices.

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary: $19.16 per hour. In addition, the University of Florida offers a very competitive benefits package. Minimum Requirements:

Associate degree; or High School diploma and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Valid Florida Driver's License.

Preferred Qualifications:

The ideal candidate will possess the following experience, and skills.

• Familiarity with end user technical support procedures and problem solutions.
• Knowledge of operating systems such as:
  • Apple Mac OS
  • Android/iPhone
  • Windows 10
  • Microsoft Office Suite
  • Adobe Creative Cloud suite
  • AD and GPOs understanding
  • Microsoft Exchange Cloud
  • PowerShell

Special Instructions to Applicants:

Applicants are requested to submit with their application:

• Cover Letter
• Resume and/or CV
• Professional References (Minimum of 3)

A valid Florida Driver's License is required for this position at the time of hire.

A level 2 background screening is required for this position.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: No