Associate Director of Program Management and Student Success

Associate Director of Program Management and Student Success

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate meaningful global experiences into their curricula and to enhance their capacity through global mobility. Northeastern's signature programs, including Dialogues of Civilizations, Global Quest, The N.U.in Program, and Semester-In, are carefully designed to reflect the Northeastern University (NU) global mission, complement students' on-campus studies, deepen students' knowledge of the world and their chosen field of study, and help students develop intercultural and political sensitivity, utilize and strengthen foreign language skills, explore global career options, and grow as individuals. Through these programs, GEO facilitates global experiences for over 3,800 NU students and 200 additional foreign incoming students.

Responsibilities:
The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate meaningful global experiences into their curricula and to enhance their capacity through global mobility. Northeastern's signature programs, including Dialogues of Civilizations, Global Quest, The N.U.in Program, and Semester-In, are carefully designed to reflect the Northeastern University (NU) global mission, complement students' on-campus studies, deepen students' knowledge of the world and their chosen field of study, and help students develop intercultural and political sensitivity, utilize and strengthen foreign language skills, explore global career options, and grow as individuals. Through these programs, GEO facilitates global experiences for over 3,800 NU students and 200 additional foreign incoming students.

With supervision from the Director of Program Management and Student Success, the Associate Director (AD) is responsible for the successful delivery of the assigned portfolio of Northeastern signature cohort-based programs for first-year students, such as the N.U.in Program, Global Engagement Program, and Global Quest, etc., and contributes, as needed, to the management of faculty-led programs (e.g. Dialogues of Civilizations, Embedded, or Pop-up programs). The Associate Director ensures that program goals and design are implemented as intended, with special emphasis on learner engagement, student services, and programming. The Associate Director is accountable for the day-to-day of assigned program operations, ensures that all partnership agreements, promises, commitments and obligations are fulfilled, and proactively collaborates with partners, as well as with colleagues in GEO and across Northeastern University, for the purposes of improving the quality of program operations, co-curricular and extra-curricular programming, and student services.

The Associate Director contributes to development of overarching programmatic frameworks aimed at promoting student success and global learning, and develops site-specific steps for implementing them. The position is responsible for ensuring that students are well prepared for their global experiences, trains and manages the onsite staff or coordinates with international partners managing onsite staff, where applicable, and ensures that student well-being, community-building, and global learning facilitation meets Northeastern's expectations. The role rotates as part of GEO emergency triage, responds to emergency issues, and serves as the first point of escalation, including outside of office hours.

The Associate Director should have a working knowledge of higher education student life, global learning and student development theories, international program administration, as well as the trends in international education. This position requires significant interaction with departments, institutions, organizations, students, parents, faculty, and other individuals both on and off campus in a fast-paced international environment. As such, the Associate Director should possess excellent problem solving, communication, and organizational skills with strong attention to detail. Additionally, this position demands a significant amount of patience, flexibility, and initiative.

The Associate Director contributes to the success of GEO's inter-team strategy groups - teams of advisors, program designers, and managers of program operations - who collaborate to ensure quality of programming and continuity of services to GEO's key audiences - by keeping everyone up-to-date on the latest developments and needs of program management and student success.

The position is expected to travel to conduct trainings, site visits, attend, facilitate, and or prepare meetings or conferences domestically and internationally.

Qualifications:
Master's degree plus 2+ years of academic administrative experience or Bachelor's plus 4-6 years of academic administrative experience required.

2- 5 years of higher education administrative experience, with preferred focus on international education, is required.

Experience working with students is required. Advising experience - a plus. Working with staff and students in an international long-term (semester) setting is desired.

Working knowledge of student life, international travel, and the impact of crossing cultures on the student learning abroad is required.

Working knowledge of immigration and student visa regulations around the world required; sophistication preferred.

Minimum 2 years supervisory experience managing part-time and full-time experienced and entry-level staff needed. Experience managing remote staff is preferred.

Proven ability to approve and manage budgets for line item expenditures is required.

High level of understanding of process flows.

Ability to work well with limited supervision, both independently and in a team environment.

Customer service and event planning experience is essential.

Strong oral and written communication skills. Proficiency in languages other than English a plus.

Excellent intercultural communication skills. Proven ability to positively engage people from diverse cultural and linguistic backgrounds.

Strong interpersonal skills, sufficient to inspire others and to work effectively and collaboratively with students, faculty, staff, alumni, and other stakeholders.

Professionalism and collegiality; ability to interact with global partner representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Must effectively represent the University to outside institutions and universities.

Excellent problem-solving and strong analytical skills with demonstrated ability to strategize, prioritize, and multi-task to meet goals and deadlines in a fast-paced work environment.

Sharp critical thinking skills, ability to exercise sound judgment and discretion, and ability to make decisions in a timely manner in high-pressure situations — staff will participate in an emergency phone rotation.

Strong organizational, project management, administrative, and computer skills.

Proficiency in Microsoft Office software required. Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) preferred.

Salary Grade:
12

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.



To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507221

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