Client Services Consultant

Employer
Whitman College
Location
Washington, United States
Salary
Salary Not specified
Closing date
Sep 23, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Administrative
Employment Type
Full Time

Job Details



Client Services Consultant
Whitman College

WHITMAN COLLEGE

Located in the historic community of Walla Walla, Whitman's beautiful tree-lined campus is home to an intellectually dynamic, diverse, and supportive community of some 500 staff and faculty and 1,500 students. With an endowment exceeding $700 million, fiercely loyal alumni, exceptional students, and accomplished faculty and staff, Whitman College continues to build on its national reputation for academic excellence ranking as one of the top liberal arts colleges in the country.

Whitman College is building a diverse academic community and especially encourages applications from women, members of historically underrepresented minority groups, persons with disabilities, and others who would bring additional dimensions to the college's learning environment. Whitman College is an EEO employer.

POSITION PURPOSE
The Client Services Consultant provides desktop hardware and computing support, network printer repair and installation, and assistance to all technology users on campus. This position collaborates with other IT members to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.

PRINCIPAL ACCOUNTABILITIES
  1. Perform service calls. This includes configuring, delivering and installing computers and other peripherals, solving issues with desktop & laptop computers, supporting classroom and lab technology, and consulting with faculty and staff on use of computer hardware and software.
  2. Resolve problems, perform maintenance, and repair networked printers across the institution.
  3. Resolve problems, perform maintenance, and repair laptop and desktop hardware issues for Whitman owned computers.
  4. Participate in endpoint management projects to continue efforts in building an environment of greater efficiencies through automation and feature development.
  5. Perform other essential duties and implementation of projects as needed.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Individuals must be able to explain and demonstrate that they possess the knowledge, skills and abilities to safely perform the essential functions of the job, with or without reasonable accommodation:

  1. Advanced operation of Macintosh and Windows computers and other peripheral devices.
  2. General computer and network printer hardware repair.
  3. The installation of standalone and networked computer applications.
  4. The use of common application software, such as Microsoft Office applications, email, web browsers.
  5. Problem solving techniques and ability to read and interpret service manuals.
  6. Consulting with users on various software, hardware, and network problems.
  7. Familiarity with enterprise level network printer functions, troubleshooting, and repair & maintenance.
  8. A commitment to customer service to provide timely, attentive care and making sure needs are met in a manner that reflects positively on the college and Technology Services department.
  9. Strong team orientation.
  10. Good interpersonal and communication skills enabling the establishment of cooperative and collaborative working relationships with a variety of campus constituencies.
  11. The ability to positively and actively contribute to Whitman College's core values of diversity, equity, and inclusion.
  12. A clear ability to make technical issues understandable.
  13. An ability to work occasional evenings or weekends.
  14. An ability to perform manual labor, including heavy lifting (30 lbs.) regularly a short distance.


MINIMUM QUALIFICATIONS
  1. One or more years of experience in computer user support in a networked computing environment.
  2. Ability to obtain Dell & Apple hardware repair certifications and/or CompTIA A+ certification within the first year of employment.


PREFERRED QUALIFICATIONS
  1. A two-year college and/or technical school degree with emphasis on Computer Information Systems. A bachelor's degree is a plus.
  2. Experience working in user services in higher education.
  3. Experience working on an IT Help Desk.
  4. 5+ years experience or a combination of education and experience.


APPLICATION REVIEW

Application review will begin on July 30, 2021 and will continue until the position is filled.

START DATE

September 15, 2021

For full application instructions and position description, visit https://whitman.bamboohr.com/jobs/view.php?id=92




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