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Success Manager

Northeastern University
Massachusetts, United States
Salary Not specified
Posted date
Jul 24, 2021

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Position Type
Faculty Positions, Business & Management, Management
Employment Level
Employment Type
Full Time
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Success Manager

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Success Manager will manage the student experience for specific programs within the EDGE team's portfolio to deliver on Northeastern's values around experiential learning. This role will serve as learners' main point of contact for program or University-related support. They will connect the learner to necessary resources both within the confines of a course, and to the university at large, oversee and develop learner communications and engagements, work with the data team to monitor learner metrics, and provide outreach or support to any learners deemed as struggling.

  • Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
  • Work with instructional support team to facilitate learner engagement
  • Develop and implement communication and engagement plan for learners
  • Organize and attend live sessions and assist with delivery as needed
  • Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to program manager
  • Assist in course registration and manage student orientation

  • Bachelor's Degree
  • 4 to 6 years of related student support and/or operations management experience
  • Must have strong people skills and be able to successfully communicate with a broad range of stakeholders
  • Experience working in a highly collaborative environment and promoting a teamwork mentality
  • High level of initiative and drive with a strong sense of urgency and accountability
  • Ability to work independently, but also as a team member when the situation warrants
  • Strong organizational, administrative, and time management skills
  • Ability to solve problems, analyze data and synthesize and summarize information
  • Demonstrated strong business writing and project management skills
  • Builds positive relationships across departments, and shows a commitment to collegiality, mutual respect, supportiveness and inclusivity. Acts in a fair, flexible, honest and ethical manner at all times
  • Values and demonstrates consistently excellent communication skills. Balances the need to make timely actions while seeking input from appropriate individuals. Fosters open communication, acceptance and appreciation of others' opinions and thoughts
  • Consistently looks for a better way to do things in order to create organizational efficiency and effectiveness. Acts as a good steward of the university's resources

Preferred Qualifications:

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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