Assistant Director of Program Management
Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
About the Opportunity:
The Global Experience Office (GEO) is a central office of global
education at Northeastern University, committed to ensuring that
every Northeastern student has an opportunity to engage in
intellectually challenging and culturally enriching experiences
throughout the world. To achieve this, GEO partners with
Northeastern colleges and units to integrate meaningful global
experiences into their curricula and to enhance their capacity
through global mobility. Northeastern's signature programs,
including Dialogues of Civilizations, Global Quest, The N.U.in
Program, and Semester-In, are carefully designed to reflect the
Northeastern University (NU) global mission, complement students'
on-campus studies, deepen students' knowledge of the world and
their chosen field of study, and help students develop
intercultural and political sensitivity, utilize and strengthen
foreign language skills, explore global career options, and grow as
individuals. Through these programs, GEO facilitates global
experiences for over 3,800 NU students and 200 additional foreign
With supervision from the Director of Program Management and
Student Success, the Assistant Director (AD) is responsible for the
successful delivery of the assigned portfolio of Northeastern
signature cohort-based programs for first-year students, such as
the N.U.in Program, Global Engagement Program, and Global Quest,
etc., and contributes, as needed, to the management of faculty-led
programs (e.g. Dialogues of Civilizations, Embedded, or Pop-up
programs). The Assistant Director ensures that program goals and
design are implemented as intended, with special emphasis on
learner engagement, student services, and programming. The
Assistant Director is accountable for the day-to-day of assigned
program operations, ensures that all partnership agreements,
promises, commitments and obligations are fulfilled, and
proactively collaborates with partners, as well as with colleagues
in GEO and across Northeastern University, for the purposes of
improving the quality of program operations, co-curricular and
extra-curricular programming, and student services.
The Assistant Director contributes to development of overarching
programmatic frameworks aimed at promoting student success and
global learning, and develops site-specific steps for implementing
them. The position is responsible for ensuring that students are
well prepared for their global experiences, trains and manages the
full-time onsite staff or coordinates with international partners
managing onsite staff, where applicable, and ensures that student
well-being, community-building, and global learning facilitation
meets Northeastern's expectations. The role rotates as part of GEO
emergency triage, responds to emergency issues, and serves as the
first point of escalation, including outside of office hours.
The Assistant Director should have a working knowledge of higher
education student life, global learning and student development
theories, international program administration, as well as the
trends in international education. This position requires
significant interaction with departments, institutions,
organizations, students, parents, faculty, and other individuals
both on and off campus in a fast-paced international environment.
As such, the Assistant Director should possess excellent problem
solving, communication, and organizational skills with strong
attention to detail. Additionally, this position demands a
significant amount of patience, flexibility, and initiative.
The Assistant Director contributes to the success of GEO's
inter-team strategy groups - teams of advisors, program designers,
and managers of program operations - who collaborate to ensure
quality of programming and continuity of services to GEO's key
audiences - by keeping everyone up-to-date on the latest
developments and needs of program management and student
The position is expected to travel to conduct trainings, site
visits, attend, facilitate, and or prepare meetings or conferences
domestically and internationally.
- Master's degree plus 2+ years of academic administrative
experience or Bachelor's plus 4-6 years of academic administrative
- 2- 5 years of higher education administrative experience, with
preferred focus on international education, is required.
- Experience working with students is required. Advising
experience - a plus. Working with staff and students in an
international long-term (semester) setting is desired.
- Working knowledge of student life, international travel, and
the impact of crossing cultures on the student learning abroad is
- Working knowledge of immigration and student visa regulations
around the world required; sophistication preferred.
- Minimum 2 years supervisory experience managing part-time and
full-time experienced and entry-level staff needed. Experience
managing remote staff is preferred.
- Proven ability to approve and manage budgets for line item
expenditures is required.
- High level of understanding of process flows.
- Ability to work well with limited supervision, both
independently and in a team environment.
- Customer service and event planning experience is
- Strong oral and written communication skills. Proficiency in
languages other than English a plus.
- Excellent intercultural communication skills. Proven ability to
positively engage people from diverse cultural and linguistic
- Strong interpersonal skills, sufficient to inspire others and
to work effectively and collaboratively with students, faculty,
staff, alumni, and other stakeholders.
- Professionalism and collegiality; ability to interact with
global partner representatives, faculty, and students in a highly
professional manner with an understanding of protocol and
confidentiality. Must effectively represent the University to
outside institutions and universities.
- Excellent problem-solving and strong analytical skills with
demonstrated ability to strategize, prioritize, and multi-task to
meet goals and deadlines in a fast-paced work
- Sharp critical thinking skills, ability to exercise sound
judgment and discretion, and ability to make decisions in a timely
manner in high-pressure situations — staff will participate in an
emergency phone rotation.
- Strong organizational, project management, administrative, and
- Proficiency in Microsoft Office software required. Familiarity
with Salesforce, Terra Dotta, and student record systems (e.g.,
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/506232