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Shift Supervisor

Employer
Northeastern University
Location
Massachusetts, United States
Salary
Salary Not specified
Start date
Jul 24, 2021

View more

Position Type
Administrative, Student Affairs, Residence Life
Employment Level
Administrative
Employment Type
Full Time
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Shift Supervisor

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Residential Security Office serves Northeastern's residential community through providing customer service and access control for all on-campus housing. The Shift Supervisor plays an important role in the office, responsible for coordinating and overseeing regular shift operations in real-time, delegating tasks, and escalating incident response to appropriate University partners. This schedule for this position will be Fridays, Saturdays, and Sundays 11PM to 7AM.

Responsibilities:
Shift Supervisors serve as a contact point and customer service for people seeking University information or assistance. They must successfully complete a rigorous training process at the start of the position. Supervisors ensure the safety of all residents and guests through enforcing Residential Security Office and Northeastern policies and procedures. This includes actively coordinating and guiding Proctors across 40 unique stations through both telephone communication and on-site inspections, maintaining written records of all reported incidents and outcomes. Supervisors regularly interact with Northeastern University Police and Public Safety officers, Housing Services personnel, and other University Professional Staff, and contact NUPD and Professional Staff for assistance in relevant incidents and alarms. Supervisors will also be involved in administrative activity regarding disciplinary action, scheduling changes, and payroll issues.

Qualifications:
  • Work nights and weekends

  • Bachelor's Degree or equivalent work experience

  • Strong customer services skills

  • Organizational skills and extraordinary attention to detail

  • Ability to work in a fast-paced environment and collaborate within a team

  • Managing multiple competing situations in real-time

  • Cultural competency

    Salary Grade:
    09

    Additional Information:
    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.



    To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507207

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