Enrollment Contact Representative
Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
About the Opportunity:
The Enrollment Contact Representative serves as the front line
contact (via phone, email and chat) for parents and students and
assists in the successful recruitment, enrollment and retention of
prospective and current Northeastern students. The Enrollment
Contact Representative will be expected to demonstrate leadership
and problem-solving skills in making sound independent professional
judgment to facilitate services for students.
Enrollment Contact Representative duties will include, but not be
limited to, the following:
o Assist students in successfully navigating the admissions
process, for both CPS and UDAY, with the ultimate goal of building
a relationship between the students and the university.
o Advise and assist students and parents with tier 1 questions for
financial aid, student account and payment options.
o Advise students of approaching important deadlines.
o Advise students of available Northeastern student service
resources available to him/her and how to obtain these
o Act as a liaison for students to those services to assure the
student's questions and concerns are being addressed
o Maintain a knowledgebase for all area the Contact Center
This position will require excellent interpersonal and phone
etiquette, a positive outgoing personality, the ability to work in
a fast paced, ever changing environment, a self-starter attitude,
ability to use critical thinking skills, organization, use
professional judgement and possess technological literacy.
Individuals must be willing to work in a metrics driven
Minimum of Associate's Degree or equivalent, is required. Strong
interpersonal, phone, and communication skills required. Customer
service experience is essential, previous Contact Center experience
is ideal. Ability to understand and effectively communicate
financial and university information. Excellent organizational, and
communication skills are required. The candidate should have some
experience in working with various databases and system software. A
demonstrated sensitivity to the understanding of the needs and
concerns of a diverse population is also essential.
This position will require a flexible work schedule that may
include some early evening hours. It will be based in Dedham. Some
training will be conducted on Boston main campus.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507245